Bill & Wag's, Inc. JunkYard in Ontario (CA)

Negative stars if it were possible. Unethical company. Family member was rear-ended in an accident, was unconscious, had a seizure, received concussion as a result, was transported to hospital by ambulance. This tow company held personal belongings in vehicle hostage for a fee to retrieve them!

Will quote you grossly under their actually time to arrive. Will not contact you if something comes up while on route to you. Had me wait over an hour the time they quoted me. They will also leaving you sitting on hold for atleast 10 minutes just trying to find out what's going on with them. Highly wouldn't recommend using them as a company when you're in need

Overall customer service, good. However, I believe the company takes advantage and over charges. My car was towed and stored for about 6 hours. $685.00 later. Just think it needs to be regulated better. I was charged after hours, although there were workers at the company, just makes you think....

Bill & Wags is always fast, professional, convenient, and friendly. The are conscientious and respond quickly when you are stranded out on the road. Unfortunately, I have had to use them four times in the past 3-5 years or so. Once was for being winched out of a ditch during a snow storm up in Big Bear. I tried to turn around, and my tire got caught in the snow, on an unseen slope underneath. I was on my way to a party. They responded quickly, and I was late to the party, but I made it! I didn’t wait long at all. Twice I had two flat tires due to the treacherous streets in Highland & San Bernardino and once the battery in my dates car died. One of the owners was close by that time, and showed up personally to make sure we were OK! Now that is service!! I have referred them multiple times, due to my positive experiences. They have never disappointed me or damaged any of my vehicles and I continue to output positive feedback about Bill & Wags. I will continue to recommend them, and use them in the future, should I have the need. They are the best in Ontario! Highly recommend!! ✌🏽

WORST CUSTOMER SERVICE EVER! This place is very unfriendly and do not have compassion for people's feelings. They speak very rude to customers over the phone. They give sarcastic responses with attitudes when asked questions. Staff makes arrangements to pickup vehicle and when you get there, they left early for the day. Money hungry and very inconsiderate.

They charge an obscene price to recover a vehicle. Very unethical, unsanitary and unprofessional, their counter was extremely dirty, and they were wiping their counter as they were processing our transaction, which was very rude. I'm not sure how these people can sleep at night knowing that they've stiffed people during a pandemic. They charged us for over an hour of labor while the same job can be done by someone else for less than an hour. No rational person with a basic conception of ethics can sleep at night doing what these people do.

DO NOT TRUST THIS COMPANY. Unless you're a business and have an account with this company, do not trust them at all. They only have two drivers that have as much as experience as they claim. They will charge you for literally everything. They ask for your credit/debit card information, then process fraudulent charges months later. They lie about how long they've been in business. They'll move your car from one spot to another in your apartment just so they can tow it. And the list of things they do just keeps going on and on. Whatever you do, DO NOT call Bill & Wag's.

Best experience I had with a towing company. I appreciate the drivers skills and customer service. Ariel Aquino was very friendly and made us feel safe while taking care of our car. Thank you.

Even when your car is stolen and the police find it and have to tow it. You still have to pay. The ladies in the office are extremely rude and will leave u waiting for 20 minutes before even speaking to you. The whole time their talking to each other or on the phone. The police are in cohorts with them. They called me almost an hour after calling bill and wags to tow my vehicle. My car wasn't even their for 5 hours and it cost me $252 to get it out. Or I had the option to pay the money and I let them keep my car with the pickslip. The last option was to let the car go, and it would acculmate daily fees for 30 days. After the car is auctioned off, they place you in collections for any remaining balance. What a SCAM!!!!

Excellent service. Was able to get my trailer up and going in no time flat. Once they got the call to come they were out to me in about 60 min at the most.

Shady business both in practices and services. Staff is beyond RUDE and provide very little information even when asked direct questions. Basically they treat people like we are nothing more than cash cows and frankly it disgusts me to no end that there are businesses that profit off the misfortunes of others, especially when it is through no fault of their own. And it has no bearing if it is due to clerical error on the part of the Police Department that is contracted with them, seems all too "CONVENIENT" to me.......Funny how there are NO consequences for mistakes made by "powers-that-be" but we SURE don't get off unscathed that's for certain.....

Terrible. Got in at 10:15am, clutch fan would not come on causing overheating. I was assured that it will be completed in about two hours It is now 5:30pm, the issue has not been resolved. The manager told me that they would work on it and get done with it within couple of hours (of course at after hours rate) as the part has arrived late... The whole day wasted. Waste of money. BEWARE OF THESE SCAMERS. P.S. They've been in business since 1971 (the sign says so) but were not busy at all (I was the only truck they were working on), now I know why....

Very professional, highly recommend them for local towing for all your needs including commercial and heavy duty. Their fleet is late model and immaculately maintained, not like a lot of these junkyard haulers.

I hate to have any of my trucks or vehicles on the hook but when I do We only call Bill & Wag’s Towing. Our truck broke down, called in, Stephanie was courteous and us being repeat customers gave us a fair price. As usual their equipment Is First Class👍🏻 Driver Introduced himself as Mitch, he has a great attitude and is very professional, got our truck towed into the shop, on time and all in one piece ! Highly recommend Bill & Wag’s towing.

As a business owner I rely on Bill & Wag's services. The few time I have needed their services to remove cars from our lot, they've been pretty responsive.

They recovered my vehicle and put it in a secure location so that my insurance company could then take care of me. They treated me professionally and with concern

They were me as most tow companies go. Pointed out my faults and what I should do to prevent from happening again. Manager told me if I wanted my money back I could take him to small claims court. Tow was unwarranted but it was my condo's patrol error. Got my money back from them!

The employees are very kind and helpful. I dealt with "Carol' today. She made a very costly situation tolerable. Thank you Carol.

They are excellent, highly recommend them , they are quick to respond and they get it handled asap ,they guys are very professional, my company has used them for years and will continue too!

Not bad. I mean everyone I met was friendly.so anyone needs towed call them. You will not regret.

Bill & Wags is a great company with outstanding customer service and not to mention their trucks are super nice and well kept compared to most companies. I highly recommend Bill & Wags for towing service.

They almost towed me while I was lying down in my car. Didn't even check if I was in there either, just spooked me when my car moved a bit.

professional and speedy towing, the gentleman that towed my truck was awesome, would definitely recommend their services if needed again in the future.

I don't know if the experience was good going to get your car out of an impound but the people that I meant there was really nice pretty cool

Excellent Company, Staff is friendly, trucks are always clean and organized. The drivers are very helpful and kind.

Although a bad circumstance of me illegally parking in a red zone, the staff was very profession and polite, the yard guy brought my vehicle out with no damages and I waited no more than a few minutes to be back on my way.

Very shady company they told me they were going to charge me 150 and they needed a credit card. The next day when i got the charges they were $450!