What clients say about Mountain Auto Service in Crestline (CA)
I cannot say enough good things about this place. I am low income at the moment, and these folks have always been so honest, and above board about everything.
Once my car died while getting air here, as I was leaving to do errands. I had no choice but to leave it to be repaired. I stressed all weekend long about how much it might cost. But, instead, the car started right up again. They could've done some unnecessary repair, and charged me as bunch of money, and, honestly, I would've never known the difference. A lot of places would. BUT, they didn't!!!
They told me what happened, and I didn't have to spend unnecessary money that a more dishonest place would've surely found some shady reason to charge me.
Another time, I was having battery problems, I've replaced the battery, but beyond that, I can't afford to do more. They taught me how to disconnect the battery to make the car not die between driving.
Situations like this, are why I love living in a small town like Crestline, where good folks get to know one another, care about each other, folks are kind to one another, and you know that everyone is doing the best they can. There's no judgement here.
This place is everything good about small businesses, and none of the bad baloney that you deal with when dealing with corporate greed and corporate franchises. I would tell everyone to go here, and it's where I take any car problem I have, big or small.
Honesty, wisdom and skills provided by kind folks doing their best to run a good small business establishment are a priceless thing nowadays. This place is all those.
I had to have my car towed there and it had to stay a while and the price was very reasonable. Have also had some vehicle work done and the mechanics were super informative and friendly. Would recommend
I can't express how impressed and happy I am with the work done here the people really care and take care of you and the people that really have integrity and care for their customer the gentleman Andy that helped me out provided a great experience and very helpful in the work highly recommended
After having my truck butchered by another shop MASTER AUTOMOTIVE. Ryan and Mark located and fixed multiple problems caused by the previous shop. Roxanne is a bit spicy but also very pleasant to deal with.
Thanks all for helping me with tis disaster and getting my truck back on the road.
I'm leaving this review on behalf of my husband - His first car was totaled due to rodent damage and a new car was luckily covered by insurance. BUT what we weren't expecting was to have that new car ALSO be severely damaged by rodents in just under 1 month!!! In the 3 years of us living on the mountain, we have never experienced this... 2 cars, 2 separate rodent damages - Wild! Frantically, we called around to see if any local shops could help us and of course, we were very concerned it was going to cost us a lot of money since our insurance wouldn't cover this... again. Enter Mountain Auto Service! AAA towed the car to them, and they helped us out so much. They were able to fix the car within a few days, and well within our budget - We were thrilled! They were communicative, and went above and beyond to go down the hill to try and find us some rodent deterrent that might help (Thank you Andy!). We are so grateful for them, they really put us at ease during this very stressful experience.
My battery died and AAA sent a very nice rep from this Mtn. Auto Service to jumpstart me to follow to the shop for a new battery. . Roxxanne, at the center of operations, was immediately courteous, and despite being continually busy, chatted easily with me while waiting for the new battery to be installed by Ryan who is more than competent, in that he goes out of his way to add more than just mechanical help, but went further to help me restore my radio and dash cam wtih a little lesson in how to manage the chip that popped out during a big bump over a steep driveway a few months ago. I highly recommend this extremely coureous, caring and competent crew to anyone who wants a personal encounter with real people on our mountain where robocalls and hasty quick fixes are all too comon elsewhere. I am going back for a tune up and oil change, and new sparkplugs in the future as my budget allows, because the prices are below what i have found in two other auto shops and the people who I met there are really nice!!! I appreciate that!!!.
Absolutely horrible!! It's like they don't actually work. Something that should only take a couple hours takes all day and when you call to check on your car the lady who answered the phone has the worst customer service she is very rude. I would not recommend this place. Save your time and money. Go anywhere eles.
I was working Friday at the dump. My starter went out. I gave them a call took my truck in late on a Friday afternoon. They were closed on Saturday, but Alan said he’d have it finished for me Saturday. He gave me a call first thing in the morning and I pick it up at 11 o’clock. Great service I would recommend them very nice people
The worst experience ever. Where to begin they were incompetent inept. The cost the lost wages the inability to correct there mistakes and the ultimate had to pay someone else to get the job done right. The only positive is I finally have a great mechanic
Shifter linkage without in my envoy, Ryan the tow truck driver / mechanic was very professional. My truck was up and running the next day. My insurance reimburse me for the tow. the labor and parts cost was not bad either. Thank you again.
Our car broke down right before we got to our cabin at lake arrowhead and we called AAA and we had the car towed to this shop ,we got a ride to our cabin but we weren’t sure if we could have the car fixed let alone having a car during our stay
The next morning at 10 am we received a call from Roxxanne that the car was ready ,they arranged a pick up for me and I got the car before noon,
I can not say enough how thankful we all were that they rushed our repair with a priority and the charge was very reasonable as well
Ryan is a great technician and explained the repair
Thank you mountain auto service
Your shop deserve nothing but five star rating
Andre Aghayani
Every time I come here I can rely on these mechanics to get the job done in a timely manner!!! They also are very sweet and kind, they know what they are doing!!!
Took my car to have the engine replaced for the agreed price of $5200 on 9/22/2023. Gave a cash deposit of $2600. On 11/1/2023 nothing was done and I removed my car from the shop. Mark Lelong, the owner, refuses the refund my deposit. I was ripped off. DON'T GO TO THIS SHOP! I will pursue legal action.
Avoid this shop at all costs! They damaged my car while repairing it, said they would fix it, and then later refused to fix it or own up to it once they understood the cost of fixing it. They also are not very skilled, as they could not figure out or fix my check engine light issue after four repairs to do so. The owner, Mark, did not care at all about the above issues and was incredibly unprofessional. And don’t believe the reviews about Andy being a great guy. He blamed my car damage on the owner and then lied and said he never did. Please read the Google reviews at their Lake Arrowhead location before going to either location. Do not trust these dishonest, shady people with your vehicles!
Website