Moses D. was amazing! I accidentally locked myself out of my car, and he handled everything with ease and professionalism. He was very kind, calm, and efficient, which made a stressful situation so much better. The whole process was quick and smooth, and I had an overall great experience. Highly recommend Moses D. for his excellent service!
I asked the driver to kindly drop off my Prius to a service advisor at Claremont Toyota. Said no problem will do. Apparently he dropped off car On adjacent lot and who knows who he handed the keys to! Wasn’t service advisor or service at all! Needless to say took the dealership hours to find three days later. Since no one in service was aware that it was dropped off! I did call the tow company and complained. This is the reason why some companies get a ONE star!
Needed a tow in Upland, the service that was provided Marina Perez, and Moses D was top notch. Moses was very helpful, and very friendly. I would recommend this service to anyone.
Moises Dominguez is amazing ! He saved us and towed us an hour away to make it on time for an appointment! Very professional and amazing customer service!
I contacted AAA because I needed my car towed, and they dispatched Golden Bear Towing out of Chino/Montclair area. Unfortunately, the experience with the driver, Chanda Bwalya, was absolutely unacceptable.
I live in a large gated apartment complex with 250 units. You cannot access the property without a gate code, and it can be difficult to locate specific garages without directions.
After the driver called to let me know he was on the way, I sent him a courtesy text message that included the gate code and clear step-by-step directions from the entrance of the complex to my garage.
Instead of appreciating the assistance, he called me back and spoke to me extremely rudely, saying, “Lady, I ain’t going to read this long paragraph. Just give me your garage number.” When I calmly explained that I was only trying to help because of the size of the complex, he repeated himself in the same disrespectful tone.
Before he arrived, I briefly stepped into the restroom. During that time, he sent me a threatening text saying that if I didn’t answer and call him back immediately, he would cancel the call. The tone was aggressive, unprofessional, and completely inappropriate. When he arrived, he remained unfriendly and dismissive.
There is a security camera directly above my garage that recorded the entire interaction. I have dealt with many tow truck drivers over the years, while some have been less pleasant than others, the vast majority have been polite, respectful, and professional. This was by far the worst experience I’ve ever had.
I reported this incident to Golden Bear Towing’s Manager, Miguel, and also filed a formal complaint with AAA, advising them not to use this company again. Golden Bear Towing needs to fire Chanda Bwalya!
I strongly recommend avoiding Golden Bear Towing, and if you are another towing company, I would strongly advise against employing this driver.
This was one of the worst Customer Service experiences I have ever had! I'm a business owner and I have worked in Customer Service for over 35 years. I definitely would not be in business and would not have kept any of my jobs dealing with the public, if I treated a customer like this.
There is absolutely no excuse for this level of disrespect and lack of professionalism!!!
Our old car wouldn't start and we used Golden Bear Towing's service. Our technician Moises was professional and kind. He called right away and provided an ETA and called when he got here. Not having a car start is already stressful and appreciate Moises for making it easy for me to get my car towed to the mechanic. Thank you.
I got a flat tire on Christmas Eve but Moises at Golden Bear Towing made it painless. First, both he and the dispatch called me to give me an ETA so I was in the loop. Second, he came within the time he gave and it was super fast despite being Christmas Eve and raining. Third, he was very kind and generous professional and worked very efficiently. He replaced my tire with the donut tire which he had to fill with air— all in the rain. Finally, the price was reasonable. Overall, it was a great experience and I highly recommend them.
Called at 915am AAA for help with tire change. Stupid of me for forgetting my wrench and jack at home. Golden Tire towing was dispatched and still waiting for 1.5hr. Very disappointing service so I called a third private party and decided to pay xtra. They showed up in 5 minutes. Golden Bear is a joke. Bad business!!!
I just witnessed an extremely hostile road raging driver from this company. This driver was driving vehicle number 80 on Sunday night, December 21 at Victoria Gardens. This driver proceeded to cut me and my son off in separate cars and proceeded to follow us into the parking lot trying to start a fight. I cannot believe a person in uniform on duty for this company would act in such a manner. He is on his own dash cam and I have video of this confrontation as well. This guy should be arrested, not employed. If anyone in management from this company or regional AAA sees this review, please feel free to contact me and I will send you the video and pictures. It was totally unprofessional, following around a family and trying to start a flight. Not to mention that I have been a AAA member for over 15 years.
Needed roadside assistance immediately. I was assigned Carlos. He was extremely communicative, considerate, and prompt during one of those stressful times. I was put at ease and able to go about my day with as little delay as possible. THANK YOU!
Called to hire them to tow a running vehicle for me just a short distance and told them I would have another transporter pick it up in just a few hours from today after they picked it up and I was told they don't offer those kind of services. What kind of towing company says they don't offer towing services to a paying customer.
Danny at Golden Bear Towing was very helpful, accommodating and dispatched Reginald within 17 minutes from my call to them after AAA had assigned them to tow our truck at 8pm tonight in Montclair. Three of us needed to go in the tow car. The tow truck was clean, safe and Reginald was FANTASTIC. He treated our 12 yr old granddaughter, my husband and me courteously, always alert for our safety. He transported the car and us 35 miles to our destination, dropped the car off safely by 9:15PM for us to get it fixed tomorrow. God was with us and cared for us all! GOD BLESS DANNY, REGINALD AND GOLDEN BEAR TOWING.
I just had the pleasure of being towed by the most amazing gentlemen by the name of Moises. He was so amazing and helpful. He knew exactly how to help us and was concerned with my daughter and mines safety right away. I really appreciate him and all he did for us and making sure that we got to our destination with our car. If I could give him 10 Stars I would. If you ever break down and you're with AAA see if you could get Moses to tow your vehicle.
The worst service. Waited 2 hrs all to say they had another call. Called dispatch and the woman didn't care and said "your not the only one that needs a tow."
Had an excellent experience from the moment Desiree dispatched Ricky via AAA. Both were incredibly professional, warm and went above and beyond to make sure everything was ok. Thank you so much!
I called for a tow truck and AAA sent this company and I waited almost 2 and a half hours for them to come and pick up another truck that was only there for 25 minutes.AAA said they were in route then they were arriving to nothing. They sent a rerouting towing company. Horrible customer service
I highly recommend GOLDEN BEAR TOWING! Moises arrived very fast and I was frantically worried. Instantly his calm leadership helped me feel at peace. Effectively he got my car all the way to Nevada and I was amazed by him. I’m very Grateful for his response and reassurance that everything is going to be ok. Technically he knew what needed to be done and he was prepared for anything that could have happened or needed happen to get back on the road. Thank goodness I chose this amazing company to help me that day.
I locked my keys in my car at work and MOISES my technician who helped me was great!! He came super quick and was very compassionate and helpful. Didn’t make me feel bad about locking my keys and was so down to earth. I really appreciated his service!!
They sent me Moises Dominguez, and this was by far the best experience with a tower that my mom and I have had. He was very kind, personable, and he took one look at the leakage from my car and guess that it was overheating. The job he did was quick, he made it look easy and gave us no problems along the way. He also reminded me how lucky I am to have pulled over before getting onto the freeway. Definitely recommend this company and this employee.
Worst experience, they were supposed to pick me up 6:15pm they updated me twice through text. An hour later, no tow truck. call back, say they can't now that they called another tow company, waited 3 hours for a tow,could have saved time and frustration if I avoided this company, horrible
Such a great experience! Moises Dominguez made everything so smooth for us and was very helpful! Very glad to have someone make the effort to help us out and make the situation smoother.
I had a terrible experience with Golden Bear Towing after they were dispatched by AAA to jump-start my RV’s battery. The technician arrived promptly and got my vehicle running, but that’s where the positives end. Shortly after I drove away, I believe this same individual returned, broke into my RV, and stole over $10,000 worth of merchandise and personal items. He even used my storage unit access code to exit the area undetected. I contacted Golden Bear Towing directly to give them a chance to address the issue and make amends before escalating to a police report, but I’ve received no response or follow-up. This company seems unprofessional and unreliable— if you’re looking for a towing service, I strongly recommend avoiding them to protect your property. Choose a more reputable provider instead.
Horrible experience with golden bear towing. Specifically told them not to start the car. Driver told my wife he is not going to push the little car 10ft out of garage and proceeded to start the car and load it onto the truck. Mechanic is saying they caused internal damage to my engine. Management refuses to call me back. I do not recommend these clowns to tow or do anything to your vehicle
Moises came to pick me up and tow my vehicle not once but twice! Best customer service ever! I hope he can be blessed with a raise and a bonus or maybe even a promotion for himself. I truly believe he crossed my path for a reason and I hope to meet him again soon. In the meantime, I will be recommending Golden Bear Towing every day of the week!
John was sent out to help me with a flat tire when my Jack would not work. He went above and beyond and even tho he was extremely busy trying to get to all his calls, he was patient helpful and didn’t give up when my lug nuts were to tight for his drill. He changed my tire removed the shredded tire that was rapped around the wheelbase. This was through AAA but would recommend with or without AAA
My tow guy was very nice. Only issue was with dispatch I understand the prioritize AAA members. I was given an ETA of 8:00 p.m. on a Sunday,b, one dispatch. Long story short there was a shift change, I called into follow up around the estimated time i was given. The new dispatch disclosed there was nothing listed under my name , needless to say she was very accommodating and was able to find me someone fairly quickly.
Frank from Golden Bear Towing was a great representation of what AAA Roadside Service is all about! After my car broke down on me, Frank was very kind and professional! Not only did he help me get my car taken care of but he talked to me on the long ride home which helped me to feel better.
Josh came out to fix my tire and he was AMAZING. Golden Bear Towing called me right after I got off the phone with triple A to verify where I was and send out a tech. Then I got a call from Josh right after letting me know I was his next stop. He got here in 5 min and was the nicest!! He had it all fixed and ready so fast!! Told me how long I could drive on my spare. If you need someone reliable call Golden Bear! Great experience and very happy with their service!!
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