Gosch Ford Temecula in
Temecula (CA)

I had an amazing experience with Gosch Ford! Chris my service advisor was kind and listened to my concerns with intention. The customer service was excellent and they will be my go to for all my service needs! Thank you! -RoadTrippnwithLaurie

I agree with the low reviews here. So far this is the worst Ford dealership I’ve ever visited. I have the TireCare Plus package for my new SUV and they are untrained to handle claims. I have called into Ford 3 times now and left several voicemails about them needing information and confirming my coverage; I even left a voicemail for the “director” of service there. Getting anyone to pick up the phone seems to be hard for them to do, subsequently when you do reach someone, hope you don’t have to spend hours like I am. I’m more than happy to update this review if the right people get involved and provide the right solution - for now certainly the worst Ford dealership 1/5 stars.

"Five stars for Claudia at the Gosch Ford Body Shop! She is helpful, polite, and ensures everything runs smoothly from start to finish. If you need body work done, you're in good hands with her at the front desk."

First Class Customer service, robust inventory to select from, coupled with a great buying experience, made purchasing my new 2026 Ford Maverick Lariat AWD Hybrid an exciting and pleasant experience!

I’ve been coming here for years, dealing with the same people. This is a great place to bring your vehicle. When you walk in, you’re greeted by Claudia at the front desk. She is very attentive and friendly and will make sure your vehicle gets going on its little repair journey. The rest of the staff there are amazing. Matt and Laura are the estimators there. Both of them are great people and both provide you with excellent customer service and make sure your car is handed back to you in better condition than it arrived in ;)

Carlos in the Parts department was awesome. I called about buying an EV charger and he helped me locate the nearby locations that might have one and when he realized I was in a rush he was able to get mine same day. He was kind, answered all my questions, was not pushy about anything, and ensured I was happy with my purchase. If you need anything from the parts department I highly recommend contacting him.

Scheduling a pickup for warranty service was easy, they did a great job communicating, and dropped my truck off same day. The service department also looked into my brakes to diagnose an issue free of charge. Great experience overall!

I’m honestly confused how this place maintains a 4.7-star ratings feels misleading at best. I’ve dropped my car off here multiple times, and while vehicle issues happen, the real problem is the lack of honesty from the service department. The service advisors consistently make excuses and provide false updates, likely because they take on more cars than they can handle and prioritize only high-dollar repairs. I was told my car had been “diagnosed” for five days, yet during that entire time it never moved, was never started, and was never put into service mode. The problem is, the Ford app tracks all of this and sends alerts—so I knew that wasn’t true. When I called them out on it, instead of taking accountability, I was told I could take my car to another dealer if I wanted to. That response said everything. Poor communication, dishonest updates, and zero concern once caught. Do better.

Had a great experience working with Alec at Gosch Ford in Temecula. We were looking at new F-250 trucks but ultimately decided to buy a used truck elsewhere. Even so, Alec was fantastic to work with—very personable, knowledgeable, and absolutely no pressure. He genuinely wanted to help us make a good decision rather than just push a sale, which we really appreciated. I would highly recommend Alec to anyone shopping for a new truck who wants honest information and a low-pressure experience. Because of him, I plan to bring my truck to Gosch Ford for service in the future.

Ryan was incredibly helpful and had answers to all our questions on the vehicles we looked at, whether new or used. Very approachable and personable. I highly recommend giving him a shot when looking at vehicles at this location!

I'm very happy with everyone at Gosch Ford! I'm going to send everyone there who wants to look at cars. They have provided me with the best service. If anyone is thinking of getting a car,you can be sure to have great people help you at Gosch Ford .

The sales representative (Jonathan Del Rio) was a true professional. The sales manager that gave me the purchase price and the trade in value needs a lot of training on how to be professional! The car delivered was dirty in side and out. The windows were filthy. The negotiating was an insult from their first offer. Their initial offer for my trade in was a total insult! Their sales manager asked me to call to discuss ! I called the same day and have not received any response to my call!

I had an A+ experience with the Gosch team. Jordan, Eric, Chas, and Patrick delivered excellent customer service from start to finish. Their professionalism, clear communication, and genuine care made the entire process smooth and stress-free. Highly recommend this team!

Purchase of my F-350 with Gosch was good! Service Department is a big disappointment. Difficult to contact any service advisors or management. No return calls? It’s unfortunate that I have to go to another Ford service center. See Gosch Ford Response Below my update. We’re sorry we weren’t available to answer your calls or return your calls? We now want to talk with you and discuss this in more detail? Please send us a message with your contact information? This is their problem! They already have my contact information, I bought my truck there. I reached out 2 times to the Service Manager responding to my review with no response prior to writing my Review. Now she wants me to contact HER. Why is it the customers responsibility to reach out? Where is the customer support? Several other Reviews are pointing out the same lack of customer support that apparently isn’t getting addressed?

I came in the other day and I was very impressed with Nick's attentiveness and handling of my car’s needs.  He appeared very knowledgeable.  He explained my car’s situation in Layman’s terms and made me feel confident that my car was in good hands.

I go to this dealership multiple times because it's convenient. But unfortunately the customer service is horrible. I call and always immediately placed on hold forever, if I bother to stay on the line (because I want my car cared for). It would help if their online appointment system even worked! I arrive to my appointment and never is anyone available to check me in. I have to go into the office and I feel like I am bothering whoever at their desk because they never seem to want to help. Then they force me to just wait outside ,which I see service team just bypassing me anyways. The same happens when I need to pick up my car. Just lousy and someone needs to address this.

They were very communicative during the whole process. They constantly updated me on what was going on with my car. Had a car accident repair and personal repair and the prices were fair. Claudia was super helpful.

Awesome dealer always responsive and super friendly people here! I purchased two vehicles from them and got the best price and deal from them.

Had to take my Ranger in for work on the transmission. The service advisor did a great job comunicating and setting the right expectations. I had several summer plans I was worried about and got to keep all of them thanks to Gosch Ford doing what they said they would do for me. I had a couple extra situations that required more attention and they handled that until I was happy too. Shout out to Joseph for making this a great experience!

⭐⭐⭐⭐⭐ I had an amazing experience with Gosch Ford. Angel came directly to my home to change my oil and provided a very thorough inspection—just like the one you would receive at the dealership, but with the convenience of being at home. Angel is an outstanding technician, very knowledgeable, professional, and friendly. I also want to thank Gosch Ford for their generosity and continued support of the educational community. It’s clear they truly care about giving back and being an active, positive part of our community. Highly recommend Gosch Ford for both their excellent service and community commitment!

Recently purchased an Expedition from This dealership, Jordan in Sales assisted me and did a phenomenal job. He even responded to my requests on days off. His dedication to customer service should be noted. Lucio in Finance was knowledgeable fair and transparent. Eric came through and helped finalize the sale, all I can say is this team effort helped me and the family feel comfortable with the sale. Their professionalism lead to one of the best car buying experiences I have had. I would absolutely recommend these guys to my friends and family. Thank you again!

I had an excellent experience at Ford of Temecula with the purchase of my Mach-E. The process was smooth, professional, and straightforward from start to finish. Ryan, my sales consultant, was extremely helpful—he answered all of my questions, was patient, and made everything easy. Chas, the sales manager, was also fantastic to work with. He listened to what I wanted in a car, kept to his word, and made sure the entire experience was honest and stress-free. Customer service here is outstanding, and I truly appreciate how seamless the process was. I highly recommend Ford of Temecula if you’re looking for a dealership that values professionalism and customer care.

We have done commercial and personal business with several Ford dealerships in the Inland Valley for many decades. Our family are loyal customers of the Blue Oval brand and actually share holders. So, believe me when I say we are experienced with Gosch, as well as other local dealerships. But,… despite years of relying on Gosch Service for support, we have had a somewhat negative opinion of The Gosch Temecula Sales department for various reasons. Until now. This experience started in the typical patern as usual with me doing months of research and planning to make a purchase. I stopped in to see Maurice (The Shining Star of Gosch Temecula) and, as usual, he was informed, kind, and knowledgeable with his typical no nonsense apreciation for time and energy. So when Stewart showed up to -Seal the deal- I was primed to give a little more back than I typically would have. We made a deal that both of us were happy with. A true WIN-WIN. So, in a financial environment that makes consumer confidence a rarity, Gosch Ford Temecula provided my family/business with exactly what we needed at a value that we appreciate. We’ll be back! Thanks Gentlemen.

I have had my F-150 repaired by the Gosh Ford body shop and was impressed with the first accident repair. That when I needed a second repair I went right back to Gosh body shop. Matt and the staff were great and the repair was first class again. We had them fix the hood and roof clear coat and now my 2012 F-150 looks like a new truck. I would recommend Gosh Ford body shop to all. I’ve had a few other body shop experiences that were disappointing. I even sold my Suburban because I was tired of fighting with the body shop and the insurance company said “It’s just a car.” So bottom line, I have found a home to take my vehicles to. Can’t thank them enough.

Awesome dealership. A great purchasing experience, thanks Kyle. Gosch does NOT have a bunch of hidden fees and ridiculous add ons that other dealerships do. I will definitely go back and purchase my next vehicle here.

Robert Toves in the Parts department is both knowledgeable and patient. He’s been helping me find parts for my Ford vans for a couple years now and I’m grateful to have my questions answered by someone that understands automobiles and is passionate about the Ford brand. Thanks Robert!

Gosh, Ford has been amazing if anyone is interested in buying a car definitely see Jordan V. He was amazing at the whole process of buying my new Ford Mustang Mach EX. Definitely have Recommended my business with him! Thank you!!