Had a great experience after getting a flat tire. The technician. Marcos, arrived quickly, was very professional, and got me safely back on the road in no time. Super friendly and reassuring during a stressful moment. I really appreciated the clear communication and efficiency. Thank you for the excellent service!
Tracy was the tow driver who arrived four minutes earlier than AAA said he would which was a plus being that it was Super Bowl Sunday. My car is a luxury vehicle so it had to go on a flatbed. The battery was dead so it was never t able to go into neutral. He had to charge the battery. Let’s just say this wasn’t a simple tow. He was professional and briefed me on every part of the complicated process.
Vino was very professional, courteous and polite, he was very attentive and observed safety protocols at all times. I would ask for Vino any given day.
Lady called me to verify my pickup Nice enough to call local BMW to make sure they had a drop box as it was after hours 8:30 pm Jessie the tow driver was very nice and understanding ETA text provided was very helpful
Fast and friendly. Was very careful loading my vehicle. Would definitely use them again and I would also highly recommend this company if you are in need of a tow truck.
The entire team was very responsive. Gene, the dispatcher, was super nice and helpful, and they arrived at my place within 20 minutes of my call. Great service all around.
Very quick, efficient & professional service once he arrived. Polite, courteous, suggested I get a new battery & made sure we drove away safely. Unfortunately I don’t remember his name. I will definitely call them for service again.
By far the BEST service, the technician was very fast and extremely knowledgeable. In A Situation where you get a flat tire on a busy street.It's really nice and comforting to have somebody calm you down and let you know everything's going to be okay, that's exactly what this technician did. This was by far the best service I have ever got from any tow company... definitely recommend this company.
My goodness the gentleman was so nice outgoing friendly verify the address for delivery. He wasn’t trying to speed to the location. The driving was so smooth. The conversation was great. I do not utilize tow truck services very often, but if I were to raid it on a scale of one to 10 it would be like a 97. It was incredible. Even on the drop off he confirmed which way I wanted the vehicle to face asked if I had any questions it was more than ideal. I felt very lucky in my car was 36 miles from my home. There was zero complaints. I really appreciate the fact that there are people out there like this gentleman to help out.
Driver was on time and super sweet. He allowed me to take photos and was very patient. As far as price goes for the tow, it was thru Geico due to an accident that the car was in, so it was covered through our insurance company
The driver was on time very, very kind, very polite and professional, and he gave me an authentic handshake and he made great eye contact. He was very very good. I was very very well pleased with the service your highest rating of stars as a five if I could, I will give a 10 thank you very very much. Keep on doing what you’re doing.
Unfortunately, I did not get his name, but the individual who assisted me has an exceptional attitude. He was efficient, friendly, and very knowledgeable. I was extremely satisfied with the service he provided.
Great turn around when we needed a flat tire changed on the side of the freeway, on a Friday night, he was efficient, quick and was able to get us safely back on the road . Would give them 10 stars if I was able.
Put in my request for road side assistance on the app. Got a tow truck assigned to me and received a call a minute later letting me know they would be there in 20 min. He got there, was ever nice, quickly unlocked my car and we were on our way.
They arrived in a very short time for a Sunday. The driver was very friendly and amicable. He was able to have it towed to our mechanic without any delays.
After an accident, Geico sent West Tow out to get me. From the dispatcher to the drivers they were all so nice and made me feel comfortable. They got my truck where it needed to go twice with no issues. Def would recommend yall! Thank you!
Driver was very kind and understanding. He postponed his lunch to help me. He also made sure things were in order before leaving.. Thank you to him again for helping me
My driver did great on my service call. Came prompt and did a job that another tow company was unable to do. I broke a CV Axle on my M6 and these guys got my car to its destination without any issues! Thanks!
James V. was incredibly helpful, professional, and fast. He even took a moment to show my little ones how the tow truck works, which absolutely made their day. My boys are fascinated with cars and tow trucks, and James turned our car dilemma into a fun and memorable experience for them. Truly above and beyond!
The driver was experienced, kind and respectful who made me feel safe. My daughter and I got a flat tire late at night and we rode with him in his truck. Thank you for your service !
Excellent. The driver Jean was a blessing. Breaking down is stressful enough but this driver was professional and very positive and polite. It made this stressful situation NOT SO BAD.
The gentlemen that came to help me was so kind and generous. He made the very stressful situation so much better for my children and I! The customer service I experienced, even with the dispatcher, was great. Everyone was so nice! Will use again.
I recently had the opportunity to use west towing inc for roadside assistance, and I was thoroughly impressed with the level of service provided. From the initial call to the completion of the tow, the entire process was handled with professionalism, efficiency, and genuine care. The dispatcher was courteous and responsive, clearly explaining the estimated arrival time and what to expect. The tow truck arrived promptly, and Gene was friendly, knowledgeable, and respectful of my vehicle. He took extra care to ensure that the car was securely loaded and safely transported to my requested destination.
The dispatcher was quick and responsive. I rode in the truck with the driver. Jesse, for over an hour to tow me home. He was very kind and pleasant. Highly recommend their service!
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