Unreliable. Tried to get my mother-in-laws car towed. Originally told us 1 hour to 1:45 minutes. Called back after waiting 2 hour and was told they had an emergency call and they would be there within the hour. Waited another 1 and a half hours and still no show, no updates or anything. Called again and they said they would be there in 25 minutes but needed me to give them exact details of the location, car and license plate which were given in the beginning. Finally had to cancel because the guy on the phone could not understand or speak English well enough to be able to help us. Very disappointed.
BEWARE These people are crooks they take your car to their lot instead of a repair shop and then charge you to get it out. While they have it in their custody they go through your vehicle and take what they want . I would not advise anyone to use this service and if you have no other choice you follow them to the location you ask them to tow it to.
Moe at Marya towing was on time and very professional. He towed my travel trailer 90 miles to the dealer for a repair when 5 other local tow business simply wouldn’t. These guys get the job done! 10 stars if I could.
Don't let these guys take your car to their yard. They really don't have an appropriate address to go too and you will be stuck driving in circles trying to find it. They will purposely stall so the insurance company will pay them more. Tell your insurance company not to do business with them. Will save you a lot of headaches.
Never showed up. If I didn’t call I would still be waiting. Had to arrive at 4pm. Guy that answered said he had no more drivers until tomorrow 9 am. DO NOT USE THIS COMPANY!!!
Mohammad was great came under 2 hours very nice and helpful. Called me to let me know he was almost there and customer service laura was nice on phone.
Attempted car theft broke into passenger and drivers door broke ignition off went through center consel. Ignition will not turn had to have it towed. Tow truck driver was awesome and helpful.
They picked up my SUV to tow to Ford in Ontario, today 12/8/2023 around 1230. The driver called me at 1042 and let me know that they were about an hour out. They were late but I get there is a lot of traffic.
However, I contacted the dealership at 1515 and the car hadn’t been delivered. The dealership is 45 minutes away. To ensure that the car hadn’t been just dumped in there lot, the dealership went looking. My SUV wasn’t there but the app said it was delivered.
At 1605 I called the number that had been sent with the link to the app and I left a message. At 1624, I called the number on the app and spoke to a gentleman, explained the issue and he said he’d call me back. I still haven’t heard back.
My daughter called every other Ford dealership in the area to see if it had been delivered to the incorrect dealership and it hadn’t.
My daughter’s friend, who works at the dealership, searched for my SUV again as he left work, this was after 1900. The car was left in the parking lot after the service department closed.
I was not contacted by the drivers, nor the tow company called to confirm delivery.
To summarize:
1. They arrived 45-55 minutes late, after calling to confirm what time they’d arrive.
2. Lost my vehicle and still haven’t communicated that it was delivered.
3. Dropped the vehicle off at the dealership and failed to communicate with dealership in anyway. If the service department was closed, the sales team was still open.
4. Took them 5-7 hours after loading the car to deliver 40 miles away.
6. Communication has been nonexistent.
7. Tomorrow morning when the dealerships opens, I’ll find out if they is any damage down to the vehicle, I still do not know where the key is.
I would highly recommend that you avoid using this company, I have already placed a complaint in with FordPass, who selected this company for the tow. I hope they take them off of their platform, so that no one else has to deal with this terrible service.
My 2015 Ford transit broke down on the freeway with a broken drive shaft. Marya TOWING responded quick and got me towed to my mechanic. Very professional, definitely recommend
Alex was an amazing help today! Thank you for helping us tow our car safely and professionally to the auto center! (: highly recommended! 10/10 service! Quick and very informative on our car’s mechanical issue!
Very professional and customer service focused. My driver went out of his way to help where he could and would highly recommend. Found my new go too towing company!!
I had a nail in my tire and had to tow from Hemet to Temecula Dealership due to my tire package. ALEX the tow driver could have just dropped me off but stayed as I had to go to a different destination to have the tire installed, since the dealership had no slots available They had the tire but I had to go elsewhere to have it placed! It’s been a day but could have been much worse. I’m thankful and grateful, things could have been much worse.
I was hit while the other driver was making a random u-turn while I was in his blind spot and he turned right into me. Muhammad with Marya Towing showed up in a timely manner and got my vehicle off the road and on the way to the next step. Thank you.
Daniel the tow guy was very nice and comforting in letting me know he was going to get us home safe n sound and he smelled good to A++++ hopefully I get Daniel on my next tow
Big shout to Alex, he did such an amazon job with communicating ,towing my car and made my experience very smooth. highly recommend using them if you need any road side assistance .
Had a crash on my motorcycle and called the HOG roadside assistance, no one came so I called MARYA Towing. Alex came out in about 40 minutes (we were up in the mountains) and he was awesome. He was helpful, and so very kind. We had a great conversation on the hour and 15 minute ride home. He also helped my husband load my bike in our trailer. The service was great and was very reasonably priced.
I needed a tow to an appointment at the dealership in murrieta from hemet and they were able to accommodate quickly and I made it to the appointment , they came within 30 minutes and they were the most reasonable price. I then needed a tow from the dealership back to hemet the following week and they came so quickly such sweet drivers and operator, thank you guys so much for all your help!
I had a flat tire with no spare tire and he helped me get my car home really quick.
Edit: this was a forced review while I was being serviced. I did not like that at all. I just didn't want my whole experience to be more weird than what it was if I didn't do the review. While directing me how to do the review, he wasn't paying attention to the road, so that was scary. My advice is to ask for the review after the service. Not while on the job.
Just had the worst experience with Muhammed. What a piece of work. Missed appt, was going to be 2 hours late. Then wanted a cc in case I cancelled. Finally, refused to send driver!
My motorhome had a flat tire and Marya towing was just 25 miles away from me and they told me I was out of their range after Good Sam roadside assistance sent my to info them. We called them up to check on why it was taking so long, he said he will call us back in a couple of minutes, we'll that didn't happen. We called them again and they hung up on, we tried a third call and straight to voice mail. We called Good Sam back and they sent someone else, which was over 50 miles away. If I could give the a lower rating, I would.
I appreciate that Alex communicated with me all the way til the job was done this morning G Brown Corp dba Town and country towing totally lacked communication with me and my car was picked up at 8 am and was supposed to be towed to a place not even 6 minutes away from my home . Only to find out at 2:30pm is was towed to the wrong location next door to the accurate location. and my keys where left in the front desk and give to a lady when I told the driver point of contact was male . Alex made sure he called me gave me eta till he got there he made sure he knew I was not there and asked who to get me keys from and asked me where to take it and when the job was done I received confirmation call from both Alex at Marya towing and the correct location .. thank you Alex for making sure my car got to the right place and give short notice and getting it there right before closing .
Mohammad was amazing! Our car had gotten its tires stolen and had been vandalized. They were fast and efficient! And even went above and beyond to retrieve SPARE tires so that there would be no more damage done to the car if it were towed with no tires or rims.
My SUV would not start!!! I called my auto insurance company and they dispatched Mayra Towing. The gentleman who came out was very professional. He was able to get my car loaded and taken to my mechanic in a very efficient and timely manner. I would not hesitate to do business with them again.
Hello, I used this service today and my driver was Oscar Valencia. He went above and beyond to help me. He was courteous and very professional. My car arrived safe and sound thanks to him and his team :) He did an amazing job communicating and I highly recommend this towing service
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