This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Quality Auto Parts in Westminster, CA suggests a generally positive experience, scoring 80/100. Shoppers praise low prices, reliable stock with next‑day ordering, and long-term consistency. However, customer service is uneven: several rave about helpful staff while a few detailed 1‑star reviews report rude, dismissive counter help, making professionalism mixed. Inventory variety seems solid; little is said about yard organization, ease of finding parts, or wait times, so those remain unclear. Note: some reviews appear to target an unrelated junk‑removal firm, adding minor uncertainty.
Address:
15122 Weststate St, Westminster, CA, United States
I rarely leave reviews, but this experience deserves one as a warning to others.
This auto parts shop has serious customer service issues, and unfortunately one employee in particular made the visit unbearable. From the moment I asked a simple question, I was met with dismissiveness, impatience, and a clear lack of basic professionalism. Instead of helping, he acted as if customers were an inconvenience.
Information given was either incorrect or delivered with obvious indifference, and when I tried to clarify, the attitude only got worse. No effort to assist, no accountability, no respect, just a rushed and careless approach that makes you question whether they value customers at all.
Mistakes happen in any business. Poor attitude is a choice. And this employee consistently chose the worst possible one.
I’m not questioning anyone’s character, just stating that based on my experience, the service was unacceptable, and I won’t be returning. Management should seriously reconsider who they put on the front line, because one bad interaction is enough to lose customers permanently.
Take your business elsewhere if you value respectful and competent service.
VERY RUDE. do not go here. there's a jackass and there's his dad or someone who is to tired to speak up for the jackass with the bald head. if you ever experience this jackass firsthand, RUN!
Was less expensive than any of the other auto parts stores around... my part was ready when I was promised and the people working there were friendly, professional, and efficient. I would recommend this place to anyone needing auto parts
If you aren't getting your auto parts at quality auto parts then you are making a big mistake. Joe and Chris are very knowledgeable and almost have everything you need for your repairs.
Best auto parts by far they are very helpful and don't mind sharing their knowledge and their prices are lower and parts are better quality than all the places I've been to. I'm glad I came across Quality Auto Parts...
From the time you go in and order your parts you are greeted with a friendly smile from the parts counter men,who help you with right parts for your car and if they don't have it there in stock they can have it there the next day.
Place in a call back list I guess n never hear back n 2 weeks after I fixed the car n sold it they still keep calling... it took two weeks for a call back!!!!
I always buy auto parts from them for the last 15 years. Good prices and quality parts. I highly recommend this store to anyone. They are honest and helpful.
13600 Beach Blvd, Westminster, CACar repair and maintenance service
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