A & E Automotive Repair & Towing in
Cypress (CA)

Very friendly customer service and professional work. Extremely helpful and knowledgeable. The place to go and get honest repair work done at a fair price.

This place did a great job of sabotaging my vehicles to drum up business. Took two of my vehicles to them for other issues and both had air conditioning failures. The second time I took my truck to another repair shop and had them look at the air conditioner. They said someone released the Freon from the system. When you call them out on their shoddy work they tamper with things. I always change my own oil on my cars. The next time I changed my oil the oil filter was torqued down so tight I had to use a pipe wrench to get it off. This shop needs to be reported. I’m definitely going to report them to AAA as they shouldn’t be a place they recommend for service.

Bennett was amazing at keeping me updated on the status of my vehicle. Would 100% return!

I can't stop thinking about the cat that was walking up to everybody hoping to get fed. It would be humane of you to keep him regularly fed. He would make the best shop cat ever!

Very pleasant experience! Pricing was very reasonable, service was excellent and very quick turnaround and time for me to go pick up my kids from school very grateful that it was quick and easy

Took car for electrical repair,they did a great job and figured out problem and realized I need brakes and I feel it was a good price for all services.

I think A&E Peeps and it's management both for towing and repair shop have a culture of providing customer satisfaction and they mean business! Very professional and no question(s) asked on my claim in reference to a little delivery issue of my towed vehicle. They repaired it in no time without any bruhaha questions and never argued at all! I hope they will maintain all throughout their business with respect and dignity to service the local community... Kudos to all of you, A&E Cypress!

Friendly service from both sides, towing and repair. Rudy, the tow driver was very polite, knowledgeable, and efficient. Bennett, the service manager, is professional, helpful, and good at communicating about the service. Very pleasant experience overall. Highly recommend.

Bennett and team at A & E were great! Very responsive and honest. I will definitely keep coming back to get my car serviced here!

Bennett and Karina Mgrs , are the best of the BEST . I've had my old Volvo SUV there to keep mechanically running , and they fought tooth and nail to keep the repair price down ! There mechanics are scholars in their field . Call them , you 'll be Happy.. Ron

I don’t know how they got their reviews but this place is a classic mechanic scam, they quoted me $1000 for a sensor which is overpriced, they took a week to fix it, and along the way, they kept finding new problems that they said needed to be fixed after they fixed the last one. And I had asked them to fix the A/C from the very beginning and now they want another $1000 to replace the whole system and are holding my car hostage. So basically I’m now out around $2,000. So use this company at your own risk. It’s possible the original owner was good and he just sold her business to crooks, otherwise it’s entirely plausible that they paid for these reviews. Cuz I don’t see how any one could view their experience as positive with this company.

Both Bennett and his team were extremely friendly, efficient, detailed, and great at communicating with me during the process. I hope to never need to return, but if I did I would definitely come back to A&E !!

This guys have been around for a long time and they’re the best they give you A+ service and E for excellent care on your car!!!

Even though you were not able to fix the problem associated with my key malfunction, I was very pleased with the responsiveness and the interaction while you’re attempting to solve the problem. According to the dealer, it will require two new keys to be programmed as none of the three existing keys work and they can’t make them work. They attempted to program them and we’re unable to do so. But i was pleased with the courtesy of the employees and will consider coming there for other repairs in the future.

Great service. Went in for a minor issue with my wipers. Got it fixed in no time and did not even charge me. Friendly team and excellent customer service. Really glad to see a place that prioritizes customer satisfaction.. neighborhood gem.. Thanks again A&E team . You rock!!!

It's rare for me to leave a review but I received such fantastic care at A & E Automotive Repair and want to tell the world. They took me even though I came last minute and kept me up to date with what was needed and the estimated cost. At the end I was happy to see that the actual cost was only 5 dollars more than the estimate. When I got in the car it drove so much better than when I brought it in. My brakes had gone out and they were able to fix them within 2 days. They even referred me to a good tire place to replace my extremely old tires. The customer service was also fantastic 👏 They are so kind and understanding and accommodating. I will definitely be returning to A&E for all my repairs. They have a permanent customer in me. I absolutely recommend them! Thanks Bennett and Karina for all your help!

I’ve been using A&E for quite a few years now. I trust A&E and it’s always a pleasure working with Karina and Bennett both. Great people, great customer service and great work. I just had my engine rebuilt there and my car runs better than it did when I got it. I will certainly continue to use them and I highly recommend that you give them a try if you haven’t already. 👏👏👏 Thank you A&E! Tracy appreciates every single one of you over there! 😁

A & E Automotive Repair & Towing were amazing! I was referred to them through my AAA driver. Not only were they less expensive than where I normally go for service but they were extremely knowledgeable and explained everything thoroughly. Bennett was very informative and made sure I was satisfied with the work done on my car. I will definitely be referring family and friends to this business. Thank you for a great experience!

I received a timely estimate from Bennett on what my car would need and he ordered the part after I accepted. Come to find out when they did get into it, it didn’t need that part or service and they told me the good news of needing something much simpler and cheaper. They’ve also offered to help check out a few things on the house before I try to get a smog taken care of due to some engine light issues. Will be going back every time I need work done for all of the cars in my household.

I called for a COD tow for a motorcycle. They had someone to me in less than 30 minutes. Friendly helpful and reliable. The prices are on par with other local companies. I would definitely recommend and use again if I have to.

I had flat...blow out...on the freeway and AAA sent A & E. Paul was the technician. He was kind careful and knowledgeable. He quickly and safely switched to my spare temporary tire then helped me off the freeway. Paul made the situation as easy as possible. Shout out to Paul. 😀

We are in the market for a used cars and wanted it first checked out by a licensed mechanic. After speaking with Karina and Bennett, I immediately knew we were in good hands. The car was dropped off to their shop the very next day, was thoroughly evaluated, and returned back to the car sales lot. Bennett kept me updated on his findings and explained it in details. Yes, there was some normal wear and tear, which was noted, but major issues were also found. The estimate was fair. We now have an important decision to make. Thank you Bennett and your technicians for providing professional and courteous service. We will definitely return to A&E Automotive and Towing if we ever need reliable service.

Bennett and Karina are simply wonderful folks. I'm glad to have met them! Bennett has a lot of experience in the business and it shows. Karina is always cheerful and reliable, too. I just had work done on an issue and I was really pleased by the results, both the costs and speed of repairs were way below what I'd expected, I am happy to share. A long time ago, I had a major engine repair work done. There was a problem and when I reached out to John, he NEVER replied once. I almost didn't return because of John. I would like to suggest that John, the general manager, seek some sort of re-training, due to his lack of responsiveness in the past. That's not my idea of excellent customer service, by any standard. In fact, if it weren't for both Karina and Bennett I would've not returned, precisely because of John's failures to ever reply, which really undermined my confidence (as a customer) in the shop, originally. Thankfully, Bennett and Karina more than make up for John's failings and personal shortcomings as a leader. In closing, I plan on returning to the shop in the near future, provided I won't be asked to deal with John!

Mine was an ordeal, but not because of Bennett nor the A&E team. They exhibited a generous degree of patience with me and my situation - a failed pushrod and a blown engine. I was in daily communication with the shop, often initiated by Bennett or one of his helpful staff. I did not end up getting my car fixed at the shop due to the extensive nature of the damage and associated (and anticipated) costs. I bought a different vehicle. I dealt primarily with the service department. They were straightforward and honest about what I could expect and when to expect it. I also dealt with the towing department and they were courteous and as helpful as possible. If I have an issue with my car, I can envision myself using A&E. They’re kind, patient, trustworthy, and understanding - exactly what is needed in a no-win situation like I had.

If I could put 0 stars I would. This business is unprofessional and shady. The employees really do reflect their management. This company damaged my vehicle and apartment property because they did not properly latch our car to the tow truck. It rolled off the elevated truck right into a metal fence. The driver did not want to give us their license or insurance until we threatened to call the cops. We reported this to our insurance and theirs and they wanted us to trust their business to fix the damage they caused instead of giving us a check to go elsewhere. When we told them we no longer trusted their company with our car, they were upset and began to not answer our many calls and e-mails. When they finally did reach out to us we gave two different quotes that averaged out to $2500. However A and E said our car was worth way less than that because it's an older vehicle and they would only be giving us $1,200. At this point we were too tired to keep fighting with the unprofessional manager John. AAA who dispatched this company to us was also just telling us to accept the $1,200, so we didn't have any support. They also took months to contact our apartment owners, to the point where our apartment owners had to reach out to us to see if we had heard from this company. We have also encountered them many times out on the roads driving recklessly. Do not trust this company with your vehicles!!!

Bennett, Corinna, and the entire team at A&E were 10/10. They communicated amazingly with me, got back to me in a timely manner, worked around dealership markups on parts due to items being on backorder. They worked endlessly with the warranty company who was being a pain, but they never gave up. They got a result that was more than satisfactory. They managed to diagnose my problem, get all the correct parts, and rebuilt my new engine, and put it back in, all under 2 months. It would’ve been faster if things weren’t ok backorder or warranty approvals. That’s how fast and amazing they are. They took good care of my vehicle, having it look cleaner, and run better than ever. If you choose this shop because of CarMax’s Warranty Company and their “RepairPal Certified” Shops, you are choosing correctly. They will get you right 👊🏼. Some pictures of my old engine to show the damage, and just a snapshot of the car getting its first tank of gas with the new engine! Appreciate you all at A&E!

I had gotten a haircut from Star hair salon and my battery was dead when I was trying to leave so called AAA Roadside Service to get a jump and the mechanic that was sent told me I had an 85 month battery 5 years but only had the car 2.5 years so he told me to call the dealership that I bought the 2019 Toyota Seinna and get a new one free, this mechanic was on the money excuse the pun!