When you are caring for someone and you have a prescription sent in six days in advance and you call the night before just as a reminder because the medication is absolutely vital to your lives one’s ability to function and you show up on the day you were told via text message from the pharmacy that it would be ready and they tell you “we have a lot of stuff going on so we will text you when it’s ready” and you go back and find out they don’t have the medication on hand because they didn’t even bother to order it and then call security on you for asking “why do you not have a medication on hand that you had six days advance notice on” and then have the audacity to tell you “well, other people need this medication”…well, to be honest, it leads me to believe that the entire pharmacy is mismanaged and the frustration due to their incompetence leads them to take it out on customers. Customers who are perfectly healthy do not deserve to be treated like this, but customers who are sick with very serious illnesses ESPECIALLY should not need to be treated like this. I find it extremely offensive that I have to give this pharmacy one star, because they do not deserve that many. And before anyone thinks I might be exaggerating, I recorded the incident during I’m in my at the point that they called security on me and I am happy to share it with anyone who wishes to see it, especially Rite Aid management. I will be following up with the BBB and possibly other options. I don’t trust this company’s ability to police itself.
Great pharmacy. Incredibly helpful staff and good hours. The lines are never long and the computerized ordering works well. The drive up window is great too. Both the pharmacist and pharmacy techs are very helpful in answering questions and getting prescriptions in a timely way.
The pharmacy has just been getting worse and worse. They keep closing the drive thru. I had a sergery and a heart attack and wasnt supposed to be even driving or walking. I complained several times because i have no one to pick up my meds. They said it was because they were short staff even though the staff is the same amount of people as before and they walk around spending 20 minutes on each person. I have never seen a pharmacy so lazy. They need to bring in more staff to keep up with customers. They call and text several times a day until you pick up your meds so waiting u til they finish all your meds for one trip is beyond inferiating.
first off I want to say Jade is awesome and kind but the male/head pharmacists is so unbelievably rude, I've been waiting for my refill for 4 days now and he keeps saying come back tomorrow. every time I Call in to verify my medications are ready he is so rude! also I'm currently on hold because the super rude pharmacists said "hello, hold theres 6 people ahead of you" and immediately put me on hold half a second later, at least let me say okay or something, it just felt so inconsiderate he was rude again about it. I dread going to the rite aid pharmacy and dealing with him so I'm switching pharmacies after being here at rite aid for 5 years because of how rude he is. pharmacy deserves negative stars and its a shame I have to put at least 1 star because they dont even deserve a 1 star rating. please fix this problem, I have contacted the BBB and filed a report because its very clear the long haired man who is in charge does not enjoy his job and he doesnt mind showing it in his interactions with customers. There is such a thing as compassion fatigue.
Love the ambiance, layout, orderliness, lightness and cleanliness of this store. The pharmacy staff were helpful and cheery. What brought me here was they had the lowest price for my prescription on GoodRX. I’ll most definitely be back.
This pharmacy quite literally never answers the phone. I've been a customer of theirs for over a year and have called multiple times to ask questions about my prescriptions and have never ever reached a human being.
3 Rx were mis-sent by my MD to another pharmacy. When I arrived at RiteAid, the correct drug store, the assistant politely explained the delay. The Pharmacist also took time to explain that the Rx were filled by another drug store and would have to be cancelled by the other drug store, before my insurance would okay RiteAid to fill them. I was disappointed by my doctor's error and admired RiteAid for explaining the delay. They called the next morning and I picked the drugs up that day. The Pharmacist and assistance were professional, patient and informative
Rite Aid has always been my go-to wherever I've lived. The pharmacists, often overworked, have always provided great customer service over the phone and in person. Cashiers are always friendly I love.my Napa Rite Aid#
Worst pharmacy I've ever been to. You go to fill a prescription after being at the E.R, (obviously you need the medication right away) they will make you wait or tell you to come back in 3 hours ( 3 hrs to fill a prescription) and let's not talk about refills. I order a refill and was told it would be ready by five. I didn't go untill 3 days later to pick it up. Well it wasn't ready. This went on for months between taking forever to get my medication,, to the employees at the pharmacy being rude and looks like they are tired and moody. I had enough and transfer my prescription to CVS.
Visited Rite Aid today. Lady behind the cash register was not covering her mouth and nose. When I inquired about it, manager said she had a medical condition. If this is true, she should be put on a paid medical leave for her, other employees, and customers safety. You are supposed to be caring for the well being of the community. If this is not a medical issue, she should be laid off.
Staff seemed unfriendly, not helpful. Yet the store appeared orderly, well put together and has ICE CREAM CONES /at the freezer case like the days of old. If it wasn't for the ice cream Cold Case at the front of the store I probably would have given it one star.
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