This rating is based on customer reviews, inventory size, pricing, and service quality
Shoppers rate Caddy Daddy in Napa, CA strongly overall: knowledgeable, courteous staff, deep inventory of hard-to-find Cadillac parts, and fast shipping (often international). Many praise fair communication, accurate order verification, and problem resolution (credits/refunds). Downsides surface: pricing is often high, occasional incorrect or lower-than-pictured items, phone support inconsistency, a broken shipping quote, and limited/no walk-in access at the Napa site. Finding parts is generally easy online, but experiences vary. Overall score: 88/100.
I have come to the end of the line with Caddy Daddy.
I have given them more chances than Carter had liver pills, and it just gets worse and worse and worse.
A couple of years ago, I ordered parts for an engine rebuild. I needed eight. They sent four. I had to have the other four sent in a separate package which I had to pay import duties on again.
Last year I placed an order for three items. I got one. They were going to send them separately, but with import duties again, it wasn't worth it.
Their app was horrendous. It always said I was logged in, until I went to check out, and then it said I had to sign in. It NEVER accepted my credentials. I had to call and reset the password every single time I wanted to make a purchase, because it wouldn't let me change my own password. Now I can't even find the app in the app store.
Today I go to order something from them. Big banner says they are experiencing delays due to order volume. Under that it plugs rush shipping for an added fee. So, you're swamped, but you'll get un-swamped if I pay more?
I try to log in on their website. The little person shaped icon is dead. It doesn't do anything. It doesn't try to load, or change the page. Nothing. Its an unclickable icon.
Alllllright then... I will check out as a guest then. Screw my loyalty points I guess.
"Guest check out is disabled."
¯\_(ツ)_/¯ Well flip me...
How exactly do you buy anything from this place now? Go down to Western Union and send them a telegram? They'd probably glue their mail slot shut.
Their app wouldn't let me sign in. Now its gone.
Their site won't let me sign in.
Guest check out is disabled.
Stonewalled and shut down on every front.
People say it must be hard to find parts for an old Cadillac. It really isn't hard to find the parts at all. The hard part is actually GETTING the parts because the people who sell them, make it impossible for anyone who isn't a CIA hacker to actually make the purchase.
Excellent service! They’re very knowledgeable and helpful! I recommend you buy all classic Cadillac parts here. Even if it cost a few more dollars. It’s worth your time!
I am an owner of an automotive service and restoration shop working with Caddy Daddy and BOP Parts has been a great experience! Great customer service and the parts team does a great job finding, verifying, and processing my orders in a timely manner. Fair pricing, prompt shipping, great communication, and excellent service. Great guys to do business with. Highly recommended.
Overpriced, lousy customer service except for Jay. Told me they built there brake systems, found out it was ABS product when I called with problems. Completely over priced, Go to steel rubber.
Needed a washer fluid bottle for my 1976 Cadillac Eldorado Convertible. Caddy Daddy had one advertised for $234.00, a big price for such an item, but as it was pictured, it looked perfect so I placed the order. Unfortunately, the one in the picture was not the one I received. In the picture the item looked nice and bright, not yellowed, with a very legible GM part sticker. What I received was a yellowed bottle with an illegible sticker, wasn’t sure if this was genuine GM NOS as described or some old reproduction. The same quality OE bottles are selling on eBay for $99 all day long.
I also needed the cap, I asked the rep if it was correct for my year vehicle, he assured me it was. It was not.
Definitely disappointed, but par for the course with these old car part dealers. I was hoping for a more positive experience on my first purchase with them. I was being generous with three stars.
Excellent communication, went above and beyond to get the part that I needed. Would absolutely recommend to anyone. Great business! Thank you so much for your help!
I have nothing but good things to say about Caddy Daddy
I ordered parts to be next day airmailed to me and by no fault of their own they sat in Memphis for 2 days !
They immediately gave me a store credit and I will continue to use this company !
I drove 2 hours round trip from Santa Rosa to the Napa store to return a part and credit my card ($167.01) ONLY to find a sign taped on the door stating "no public access".
Neither the online site or their phone messages warn of no public access. Wasted my whole morning. When I called to complain that their damn website and/or phone messaging should say no public access the individual hung up on me.
In the past 3-4 years I have called Caddy Daddy several times and found no help. All I have been able to get from them is a $60+ bag of lightbulbs for my '63 Cadillac.
Staff answering the phone has been uninformed and unable to find any answers.
They are a total waste of time.
I love working with the knowledgeable and helpful staff at Caddy Daddy! The parts are generally available and arrive quickly after the order. We could not have restored our 1959 Cadillac Sedan de Ville flat top without all of the outstanding staff, their great inventory and also their contacts for "hard to find parts." Judi and Jerry
Very wide choice of parts for Cadillac.
The products are of excellent quality and the delivery times are respected.
The exchanges that I have had by email are always nice.
I want to especially thank Amber who was super professional.
Thanks from France
These guys are plain awesome. I'm dealing with an issue with my '72 and Josh has been great giving me advice and sharing his knowledge and experience with me. I haven't even ordered any parts yet, but Josh has been so generous with his time. You can trust these guys and its a pleasure to do work with them.
Amber and the team at Caddy Daddy are great. I’ve ordered many parts for my ‘55 from my home in NZ including a full engine rebuild kit. They always arrive in about a week from me placing the order, even though I’m on the other side of the world. Customer care and after sales service are exceptional. Very knowledgeable and friendly. Top quality parts at a good price. If you own a classic Cadillac I recommend Caddy Daddy. Thanks again guys
I run a mechanic shop on the East Coast and contacted Caddy Daddy in regards to a 1968 Cadillac that we have in house and the professionalism and dedication to their customers is beyond exceptional. I ordered the parts and in less than a week they were delivered to our shop. The best referral is that of a happy customer. Amber was dedicated to helping me in regards to receiving an incorrect part and followed through until the very end and provided tracking immediately. Please consider contacting Caddy Daddy for your antique/classic Cadillac Parts.
My husband just walked out of there upset. Horrible customer service. He needed to work on his car this weekend and knew exactly what parts he needed. Person there did not seem to want to help him claiming they were understaffed and that it’s not a walk-in place and that we should have called. They did not appear to be busy. Well they just lost our business and we will be spending our money somewhere else. Trying to support a small business but we can buy it online instead.
Update 3.3.2020
My husband went back to Caddy Daddy this afternoon. It was a completely different experience. My husband did in fact buy the part he needed somewhere else online. Unfortunately, the part wasn’t working out. He had researched all over and decided to give Caddy Daddy another try. The owner had originally tried to reach out so he decided to go. Husband says the parts may be more expensive but they are really knowledgeable and, more importantly, the parts are legit. He had spent so much time on the other part trying to make it work when he could have had the part from Caddy Daddy to begin with. I’ve changed the review from 1 star to 5. We are customers for life.
I added 6 items I needed to hit the $25 online store minimum and used the cart's built in "shipping quote" function which told me my shipping charge would be $0.00. Paid $26.58 via paypal. A few hour later I get a phone call asking me to fork over $8+ more dollars for my "free shipping". It was explained to me that they only offer free shipping on $50+ orders. They need to fix their cart to match their store policies not expect the new customer to know all of their policies and notice the cart estimation on their site is apparently broken. Now I sit waiting on my money back. . .
Did get my money back, and an apology; review modified to reflect customer service after the fact.
Want to say , these folks are on it! , very courteous, knowledgeable! Got everything I can ordered , and it was packed correctly! Nothing more can get under your skin , than waiting on a part and it shows up damaged . Awesome dealer here! I look forward to working with them in future! Special thanks to Jessica V, and Amber B., for there help and professionalism! Semper Fi ! 53 Caddie
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