Guy was rude on the phone. Not nice. They change more than the other local towing companies. No reason to use them. I'm stocked this place is still around. Learn how to talk to people.
Nancy was fantastic, so kind, and very positive. She made our stressful and unpleasant situation so much better with her good humor and positive attitude. Did a fantastic job getting our Jeep into a mechanics shop and 10/10 would recommend!!! Thank you Nancy!!!
Are you looking for a tow company you can trust? Yes, I said a tow company you can indeed trust- Orca is that tow company! They have gone above and beyond to help me with my BMW hardtop convertible that was stuck open.
Orca Towing treats you like a human being, not just someone SOOL.
Hire them and your worries will be behind you!
Great towing company in Fort Bragg!!! They helped me get my car unlocked quick and efficiently. I called up three other companies and he was the only one who answered, even when it said they were closed. Huge life saver. Thank you Orca Towing!
Everything you want in a towing company! He checked the local highways and called me as soon as it was safe to retrieve my car on Highway 1. Plus he called back the next day to make sure I was OK on the roads.
It's rare to have a tow truck driver that puts their customer first. My car broke down at the harbor due to a bad starter and Nancy instead of just towing my car, she went above and beyond to see if she can get my car started first. My car ended up starting after some tough love and Nancy even called and check in on me to make sure that we are okay and not stranded. In a bad situation, it's amazing to have such kind people around to help you. Thank you Nancy!
Showed up in a descent amount of time. Was courteous professional, and charged exactly what they said, even though it took 2 trucks. Thank you orca towing.
We were looking for a utility trailer tire. She had a couple in the right rim size but didn't feel confident about it actually working for our needs. She went in and called someone and sent us to someone who had it. We would have purchased those tires from her but she made sure we were treated properly. AWESOME place and Thank you 😊
Short version:
Tino runs an outfit with character, courtesy, and proper old-school know-how.
I wish people like Tino & Nancy @ Orca ran more of the places I do business, they improved everything they were involved with.
Detailed version:
Our Class A RV had some trouble (lean fuel condition, lead to a stall - frozen starter then left us stuck) on the way up the coast soon after leaving Mendo. It was early in the day so we figured we would have no trouble using our Good Sam membership.
9 hours later, we still hadn't had tow dispatched. Light was fading, a CHP officer that stopped by said he didn't expect Good Sam to handle it in fewer than three days, so I started calling around myself.
I called Orca and Tino answered the phone. He listened to me calmly, as I explained that the CHP said a local tow-shop owner lived about a mile from where our rig was stuck, had the correct size truck, and believed it was him.
Tino candidly said it wasn't, but he knew who they were talking about. He gave me the Owner's name, shared their contact info, and wished us luck. Integrity.
I called the CHP's outfit, got a dispatcher willing to contact that owner, and was told they wouldn't be able to take a swing at it till the following afternoon.
After plenty of additional calls to dispatchers as far as Willits and Ukiah (really), including Good Sam admitting they had given up trying, I tried Orca again. I explained I'd been working with Good Sam all day, had no luck, and asked if they'd be willing to try.
He agreed and even dispatched a 2nd driver to help.
Now after midnight, not only did Tino come out, he stopped to pick us up (we'd gotten a ride into town, assuming we'd need to sleep somewhere other than the side of the highway).
When we got back to our rig, we met the 2nd driver (Nancy!). With tow-trucks and all their lights at the front and back of the RV, I asked, before the hassle of towing, if they'd mind if I tried shorting the starter to 'limp' into town with the lean fuel issue.
Not only were they willing to let me give it a shot, Nancy volunteered to see if it would unfreeze while I tried starting it from inside.
To keep this story from getting any longer, in the end, we were able to get the rig started and Tino and Nancy followed behind with their lights covering our back as we limped along at 5-15 mph all the way into town.
It's seems a rare thing these days, to get someone on the phone who will take the time to listen, never mind responding with integrity and know-how.
With Tino and Nancy we were able to troubleshoot the issue, avoid dropping the drive-line and towing the RV (they shake themselves apart running on flat ground, forget about stresses involved lifting for a tow) and get the rig safely to town. I don't often get stuck somewhere I need someone else covering me, but I can tell you I'd happily have that someone be Orca towing anytime it comes up.
They're good people, who know their business, and care enough to decline a tip and ask instead we check in once we get home safely. Wish I ran across folks like this more often.
Thanks again Tino.
Great place to get a excellent set of used tires for affordable price!!!!!
Even came out and measured my current tires to make sure the ones I was buying would fit!!!!
