What clients say about Downtown Ignacio Tow in Novato (CA)
My car got towed last night and there charging me 1,020 to take it out Thats outrageous San Rafael towing charged me 400 to take my car out this towing like to scam people Thats not okay to overcharge people like that
The company offered a fair and low price to tow our car to the mechanic. When they got here, Colin - who was awesome - took the time to try jump starting the car one last time. It started and he went on his way without charging us. It's rare you encounter a company this responsive and honest... I would absolutely recommend them to anyone who needs a tow near Novato!
The process of getting property return from vehicles for me was messed up. Wasn't able to see my vehicle and two long side boxes filled with tools and parts were accidentally left behind. Funny thing was they disappeared like a fart in the wind and was not helped
Bought a car from them last year. It broke down a month and some change later. They had to know the cars "bad history," with DMV yet sold me a "LEMON." Their reviews are probably a scam too, in order to get you to buy.
If only all towing companies operated like these guys. Absolutely amazing service, communication and easy to deal with. I had a somewhat complex towing issue and this company from the person answering the phone all the way up to their owner Bobby was a pleasure to deal with. They do business the right way! If you ever have any towing needs in Marin you got to use this company. They will make a towing issue, which is almost always an unfortunate situation, as best as it can be. They deserve your business!!
This company is such a dream to work with. They are polite, real friendly, and thoughtful to my needs. I locked my keys in my car and they were there in a jiff! Hector even gave me a bottle of water while I waited and Bobby gave me a great conversation. Sounds like he has a wonderful family! Thank you downtown!
Redicilously expensive. Charged me $313 and I see online the max charge is $314. It was a 5 minute tow. Way to kick people when they're down Greedy owner. Check out the argumentatie, rude, dismissive responses the proprietor left on other reviews. Zero acknowledgement of peoples unhappiness. This lack of ability to symathize or accept criticism spells narcissist. Avoid!
It's no wonder the BBB won't endorse these sleazy thieves....selling liened vehicles with broken odometers ...won't pass smog...ad says 'open 24 hours' but will charge you an extra 100 bucks to get your car after 5 for a 'gate fee'...don't listen to any of their BS...They are running a kickback scam with Barbier Security towing cars for private property managers for NO VIOLATIONS WHAT SO EVER.....HAVE YOU BEEN TARGETED....I KNOW I HAVE.....
EXPENSIVE....NOTHING AGAINST THE INDUSTRY...THEY ARE Trying TO MAKE MONEY BUT IF CAR OR TRUCK GETS TOWED GET READY TO PAY 500+ JUST FOR THE FIRST DAY N CLOSE TO OR 100 A DAY....I THINK ITS TOO MUCH BUT THERE ARE NO LAWS GOVERNING THE AMOUNT TO CHARGE...THERE ARE FEES FOR EVERYTHING ADDED ON INCLUDING ONE FIR OPENING THE GATE...IF U CAN BELIEVE THAT....I THINK THEY OVERCHARGE BECAUSE THEY CAN GET AWAY W IT
..IMAGINE IF U DONT HAVE THE MONEY FOR THE FIRST DAY OF TOWING ..FEW PEOPLE WILL BE ABLE TO GET CARS OUT...BY THE TIME MONEY IS AVAILABLE IS CLOSE TO A THOUSAND IF NOT OUT BY FIRST DAY...DONT GET TOWED!!!
Extremely happy with the Towing Services. Thank you Tony! I was stuck on HWY 37 and they picked me up in the middle of the night. The driver Tony was awesome and got my vehicle home very quickly. I will always use and refer them in the future for towing. Keep up the great work guys!
Called the day before to inspect a vehicle. I was told to come in. They did not call me after they sold it out from under me. Cheap little underhanded back alley tow and flip operation. Beware they have ads on Craigslist.
It’s so unfair to others unfortunately to have businesses ran the way these people do others I bought a truck from them over a week ago it drove rough they said a Tune up because of misfires and coils So I believed in them and bought the vehicle he seemed like he was so concerned about me being a mom and needing a vehicle but it was all a lie he was not concerned he only wanted my money but why have a woman and a baby on the rode with a messed up vehicle when you knew that it was a lemon car you were going to sale to me you live and learn even a business can be crooks I would not even give 1 star but you can’t give 0 I would stay far away from this company the truck broke down on side on freeway 15 mins after I bought the truck and yesterday I take it to a shop and they say the truck is junk no good but I know I will be blessed enough with another car that’s good for me and my infant baby .
Thank you for teaching me a lesson!
I could tell you a long story about why they earned all 5 stars, but I'll keep it simple.
When AAA made me wait for over 4 hours on the side of 37 West, Tony at Downtown Ignacio was the only one to show up and save my Sunday.
Nothing but care, positivity and professionalism from him. He took great care to slow down for highway bumps and treated my care like his own.
The level of service I received surpassed any expectation I could've had late at night on a Sunday. I grabbed his card because this is truly rare. The 2.5 star average rating for this business utterly confuses me.
They were amazing !!!! Best customer service and helped with any questions, can't say I want to see them again under my circumstances but if you need a tow call them !!!
Bobby the owner might not have as big of a heart as some, But he's not a thief. This chad person is just looking for a place to vent. This type of business is loved when you need them and hated when you make a mistake and your car gets towed.
These guys really helped me out. Showed up within minutes after calling and did the job right without causing any damage to my vehicle ( I mention this because my vehicle is notorious for being very difficult to get into without the key). They were reasonably priced and very courteous and friendly. If I ever end up in the predicament again (hopefully not) they would be the first people I would call.
These guys are liars , they tell me tht if I pick it up the next day instead of same day it will be cheaper when it is really almost a hundred dollars more expensive. Nasty people
I've worked with Bobby and his team for almost a decade and have had more then 100 successful tows. They are our go to vendor for private property tows. Their team are complete professionals and have an incredible understanding of private property towing rules and regulations.
I've worked with these guys a lot for my job, and they're the first people I call when I have any issues or someone I know does. Fair priced, nice to deal with, and all around great at what they do. I wouldn't recommend anyone but Downtown Ignacio Tow.
This company is so kind and courteous, professional and so quick I was amazed. Next time I need a tow I know who I’ll think of downtown Ignacio tow! Thanks very much!
Called and got a price from them a week in advance and to make towing arrangements. The guy was very nice, gave me a price and told me to call back the day before and they will take care of me. When I called back the next guy I spoke with was rude, short, and raised the price from $300 to $750 and told me I was wrong. You guys are a bunch of jackasses!
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