What clients say about Lucky's Auto Care in Redondo Beach (CA)
Went to Lucky’s and told them what was going on, they checked my car found the problem in no time had the part on its way fitted and car running sweet. Mechanics are great friendly and extremely polite and helpful, Ernie porras an awesome service manager kept me informed. Shout out to all the guys
I’m not gonna just blatantly hate on these guys but i will be very objective about my experience. I have an older car and they serviced it for me when I i found that my engine was idling very rough. They claimed they fixed the problem by replacing the spark plugs. I got the car back, and the problem was still there so i took it back and they said they “missed a wire” or something. But even after this, the problem still persisted. When i was picking the car up that final time though, the owner said something like “We know a lot about these cars so if you ever have problems come to us, we’ll take care of it.” And then the next time, when i was trying to take it back because they didn’t fix the problem, they turned me away and said they’re not gonna work on old cars again at all. Seems to me like they realized they were out of their depth and didn’t want to have to take accountability for another misdiagnosis i guess? Another thing that bothered me is that the last time they did service me, I requested they do a very thorough inspection of the car to figure out if there was anything else that needed to be addressed beyond the rough idle. They told me that apart from what they fixed, the car was in very good shape and drives really well. Then, like I said before, when It came time to go back because the idle was in fact still very rough, they turned me away, so I went to the spot across the street and the guy IMMEDIATELY found all these problems that the Lucky’s guys couldn’t find in the span of several visits. Turns out my spark plugs were fine and the engine was never misfiring, and rather my motor mounts were just really brittle, which explained why the engine was hopping. He also said i needed a new throttle cable and some other parts replaced. So what am I to believe? My instinct is telling me that when the lucky’s guys said they “missed a wire” they were just making something up perhaps? as if to convince me they’d actually done something? because the problem was never any more complicated than a broken motor mount. it’s not fair of me to speculate their intentions but that’s kind of what i’m gathering. Look, these guys clearly want their business to be trusted and favoured by the community, and their attitudes reflect that. Their spot is really cool and inviting too, and they all seem like really cool people to hang out with. But that doesn’t excuse the fact that they misdiagnosed the same problem like 3 times, felt comfortable stamping their seal of approval on said problem that they hadn’t actually fixed at all, assured me there was nothing else wrong with my vehicle when they obviously were not certain of this (and were wrong), and urged me to continue giving them business until subsequently telling me they wouldn’t work on my car anymore. These guys are also the only mechanic i’d been to at the time, so I would sometimes call and ask them for recommendations as it pertained to shops that could do work they weren’t able to do. In spite of paying these guys a considerable amount of money (probably like $2000) for their services, they seem to not have the time to help in that front (which i’ll add is how they got my business in the first place; the tranny shop that rebuilt my automatic literally recommended them to me), because they told me “just google it”. My intention is not to smear these guys but i think perhaps they’re just not the right people for those of us looking to find someone who we can marry our car to, so to speak. They’re new owners of this place, they’re all super young, and i honestly just think that for everyone’s money, find yourself an old guy who’s been doing this his whole life, cuz they won’t waste your time like these guys did with me. Best of luck to the lucky’s guys (no pun intended) but I hope you guys don’t do this to anyone else.
A-M-A-Z-I-N-G. Had been going to my mechanic for 10-12 years. Took a girlfriend to drop off her car and spoke with Ernie, the service manager, and discussed an issue I was having with my car. I took my car back and he replaced all 4 tire pressure sensors for 1/2 of what my regular mechanic was going to charge me. They’ve gained a new customer. ALL of the employees are the BEST.
Ive been going to this shop for over 50 years. The new owners are doing a fantastic job! My car was making noise from the front end and they sorted everything out. Very happy ?
Luckys Auto Care is hands down the best auto shop iI’ve dealt with. They were fast, honest, and genuinely friendly from start to finish. No pressure, no upselling — just straight answers and solid work. They explained what needed to be done, took care of it quickly, and got me back on the road without any hassle. It’s hard to find a shop you can trust, and these guys absolutely earned it. Highly recommend!
Lucky's Auto Care helped me with an oil change for my Jeep Renegade. They were professional and their prices are reasonable. They completed the oil change quickly and notified me that my windshield wipers would need to be replaced soon, which I had them take care of as well. Thank you for your professionalism and help!! I'll definitely be back.
Exceptional service from start to finish. The team was incredibly friendly, willing to service my Lamborghini Urus, and kept me informed throughout the entire process. Truly Class A service—I’ll definitely continue bringing all of my cars here.
Lucky’s auto service came recommended from ChatGPT when I looked up local auto mechanics. I couldn’t be more satisfied with their service. Completely transparent, completely honest, Ernie, if you’re reading this, you’re the man! Thank you so much for your hard work, and thank you to your team. Would definitely recommend. And would definitely give six stars if I could
Had a great experience with Lucky's Auto Care.
I had an emergency, I was driving home when suddenly my muffle broke loose and was hanging under my car. I called Lucky's and they said to bring it in for a free estimate. Once there they attended me immediately and I had the estimate in an hour with a great price. I had my car back the same.
Highly recommend Lucky's.
Spoke to Ernie to schedule an appt for an oil change. Service was fast and efficient and despite having some initial miscommunication on the total cost, he gave me a discount using an active promo they had just sent out to residences even though I didn't have the flyer with me. He also checked my brakes and did an overall maintenance check, which was unexpected but kind of nice to know. Would recommend for your auto service!
Ernie was great to work with. He explained everything I needed within a few days, and explained why the price was what it was. He was patient and allowed me a couple of weeks to pay it off. My bus drives great! I will definitely be back... actually I hope I never need to come back!??
I went there for the first time last Saturday for an oil change for my Porsche Macan after calling ahead and speaking to Ernie because I had a few questions. They have a new customer. Excellent, efficient service, great attitudes and excellent price. I would highly recommend this business in every way. So glad I found them!
Great customer service. I was expecting them to quote me a much higher price and I was ready to leave with my car, but the quote was doable and there was no upsell in the end. He called and said it was ready and I walked out happy. We will be back.
I had an issue with my 1968 SS Camaro. Lucky‘s auto care is without a doubt the best in our area they took in my car no questions asked and stored it with care until they could figure out what was wrong with it. They ended up taking it to a carburetor specialist and was very reasonably priced. This will be my one stop shop for all of my car needs moving forward.
I did a search on Yelp for smog checks nearby and Lucky’s was the first to pop up and also the first to reply with a quote! I was able to make an appointment within hours of my inquiry and the employees were really kind and professional. I’ll be going back when my car needs service for sure. Great to find a local, clean shop. AND their logo is lovely and there is a Steve McQueen relic in the waiting room (go see for yourselves!) five stars : )
I had a five star experience end to end. I was greeted and treated like a friend when I just stopped in to ask questions about the rv I was planning to purchase. Before I brought them business it felt like I had been coming for years. I value how Lucky’s inspects your vehicle and provides photos and videos of their findings. Especially appreciate what the owner Tom is endeavoring to bring the auto repair experience and how he goes about doing it. Past lessons have led me to understand how expensive cheap can be, happy to bring my business and send referrals to a place that supports living wages for their team, stands behind the quality and ethos of their craft, and is engaging and easeful when questioned about it. The kind of shop I’d drive across Los Angeles for. Appreciate everyone I interacted with.
I needed to find out what was going on with my Engine light being on so I could pass my smog inspection by the following Thursday. They took me in last minute and checked out the car. The owner took the time to run through the options with me. The service manager let me know what was really important to pass the inspection. I went with his suggestion.
The issue was resolved and I passed my inspection! They even said for me to come in before to make sure I would pass. Great staff! Thanks!
Had a great experience here. The staff is friendly and communicative. The appointment was easy to schedule on their website. The staff was very transparent with me about the issues my car was having, and were not pushy about adding on items for me to fix. Will be going back again next time I need something to be addressed with my car.
Trustworthy and great service! I’m new to Redondo Beach, so finding a place to repair my Toyota RAV4 was tricky, especially since I needed new breaks and an OBD2 port. When I came across Tommy and his team at Lucky’s Auto Care, I knew I’d be in good hands after receiving a detailed maintenance report, quote for expected services with an easy accept/decline digital process, and Tommy (owner) making multiple calls to Toyota dealerships to get a better price on my OBD2 port. He helped save over 60% on that piece of equipment. I was able to drop my car off in the morning at 9:30am on Saturday, and got it that afternoon. Also, the area where Lucky’s Auto is great to walk around. The shop is clean and you can tell the people take pride in their work.
Great service and great pricing. I had the oil changed on both my Porsche and my Volkswagen Jetta, and the experience was excellent. The team was professional, efficient, and handled both cars with care. It’s hard to find fair pricing for a Porsche, and they delivered quality work at a very reasonable cost. Everything was quick and easy. Highly recommend and will definitely return.
I recently bought new wheels for my old Jeep and needed a shop to help me install them. I requested help on Yelp and immediately received a reply from Tom. He let me know they could definitely assist me with mounting my wheels. When I first arrived, I was greeted by one of the mechanics with a firm handshake and eye contact (which says a lot about a person) and walked over to the service station. They took in my Jeep and got my wheels mounted and balanced same day! Very pleased with this shop and will definitely be coming back (since Jeeps always break down).
Tom and Ernie were fantastic. Last minute tire blowout day before Thanksgiving. Needed to match high performance run flat tire. They found it, got me in, at the last minute, checked alignment. Superb, fabulous, easy service. I walked about with my keys to get a bite down the street and Tom walked down to get them. I felt so taken care of. Beautiful clean shop. Go there! Thanks guys!
Excellent service!! They gave an estimate that was fair and timely! The service work was excellent! I am planning on bringing my work trucks to be serviced to Lucy’s Auto in the near future. Thanks again!!
Lucky's just worked on one of our cars that was in need some attention. They got it all happy again. We were so pleased that we brought our other car to them for service. We especially appreciate the great attitude and the quick turnaround. What a super nice crew! They'll be our go to shop in the South Bay.
Went in to get an estimate on rear breaks for my car. I was greeted immediately by Ernie and Tom. They both were pleasant and helpful in addressing my immediate need. The shop was clean and easy to find. They guaranteed to finish my car within a certain hour and the car was done sooner than the time promised.
Great customer service- I’ve had my catalytic converter done here and my muffler. They work fast and get you the best deal in town. Erne is always super nice
I was looking for a place to install a tow hitch on my EQS SUV and was referred to Lucky’s Auto by the manufacturer. Arron and Ernie were great — professional, friendly, and easy to work with. The installation was smooth, and the work was super clean. There was a small issue with the quote, but they handled it fairly and split the difference. Excellent service all around — I’m very happy with the result and would definitely return.
I went to Lucky’s Auto Care in Redondo Beach for a smog test, and I’m so glad I did! They kindly filled my wiper fluid for free and gave me helpful advice about my car. Everyone there was friendly, generous, and professional. The shop is nice and clean, and having free Wi-Fi while waiting was a big plus. They even offer complimentary water, coffee, or tea, which made the experience extra comfortable. I was so impressed that I came back the next day for a free diagnostic to make sure everything was okay. I’m really happy I found such a trustworthy and convenient auto shop right on my way to work. Highly recommended!
I called an hour before closing time and I was immediately worked in to their busy schedule! They gave me a great price and did excellent work on my exhaust. It has never looked better! Don’t Waste your time elsewhere. Lucky’s is where you want.
Excellent service and they’re so personable. I called in last minute for an overdue smog check. I spoke to Ernie and he was beyond helpful. I love how friendly the staff is. They made me feel very welcomed and comfortable while waiting in the comfy waiting room with complimentary coffee, various teas and water bottles. I definitely will be returning! Hard to pass up this level of professionalism, friendliness and generous free samples of useful items. Thank you again and we’ll be seeing you soon!
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