Very helpful staff! Had almost everything we needed. They didn't have one product and the associate took the time to call around town to find what we needed. Will come again!
I had a disappointing experience with NAPA Auto Parts. The shock absorbers I bought were defective and made in China. NAPA does not guarantee the quality of their parts and does not offer any warranty. 95% of their inventory is imported from overseas like china.
Called 3 times in search of a part only to sit on hold until the nice recorded lady you're next in line to be helped then after wasting my time with that to be disconnected..... don't waste your time...
Their customer service has really gone and when you call them on it, they become defensive, instead of admitting hey we made a mistake and will fix it.....
They used to be 5 stars on my book, not any more......
Will limit my visits to this store
This time they did not have what I needed 🤔.. witch was a tire gauge a hight end one that I purchased a few years ago.. there.. they sell them there but no gauge on them anymore 🥺
I was disappointed I went to get a battery checked before purchasing a new one and I was told it would be a hour before he could help me. Ok that would be a 2 hour waiting time. I got the impression he was having a bad day, and he never even suggested that I could leave it and they could call me when it’s done. I even drive out of my way to shop there.
Because I have liked the way i have been helped in the past, “But not so much this time”
This store seems to have more items in stock and more employees working there and are willing to help you out compared to the Napa on 12th West and M-4. If parts have to be special ordered, they will contact you when the parts are there, unlike the other store.
The staff is extremely knowledgeable here. They know their parts and products and they are all passionate about cars, and what they do. Go to Napa if you need advice with your automotive issues, you will be taken care of. Napa has been around forever and this store has decades of automotive experience and quality parts on the shelves!
I'm not sure how I feel about this disorganized place. They're attitude and lack of professionalism is astounding.
Then I don't understand why you advertise carrying a product but the minute a customer requests it, the got order it and you pay and gotta wait till the next to receive a call that it's in. So I say to myself I'm already here might as well order it. After an hour of watching three different people try to locate and purchase the product i finally pay for and im told that it will be in by 11am the next day. I show up just passed noon the next day and it hasn't arrived. So im told to come back later. I'm told it should be here by 1pm. I return around 5 pm and I wait and wait as 2 - 3 people look for the product that was ordered and paid for the day before. So I'm told it's missed place, another worker put away and has gone home, trying to reach them. The vendor messed up the order, our system malfunctioned. I told they can re order it. No thanks, just a refund ! Going to order my items online directly through the manufacturer could saved time,money, and gas going online and ordering myself.
When that's what is done anyways.
Workers ignored me waiting to make a return while walking around and chatting with friends. Only 2 of 4 employees were wearing masks. Refused to take return of damaged shipment purchased online, or of core return even though the online policy said they should. They had to make multiple phone calls to other managers to figure out how to not do their job.
Busy store but when you want the right part this is the place to go. These guys know their stuff. They had my CA approved catalytic converter, they saved me money by not having to buy it from the dealer.
They got good quality parts better the there next door competitors AZ a bit more at times in price but worth it and there monthly tool deals are good and the tools rock but that's all napas not just this one but these guys seem to know there stuff. "Napa know how" I guess lol
This store has been here for a very long time and the employees are very knowledgeable about repairing vehicles to help you make decisions on what to use.
Half the staff showed up late to opening. Sat at the counter ignored for 5 minutes before one of the clowns that was late asked if I needed any help. Then got to sit another 15 minutes before they even started to make the over priced hydraulic line. I’ll be seeking a new supplier after this trip.
I had to go in here three times for the same part, some how whatever part number the had in their system didn't fit my vehicle I ended up driving my vehicle to the store to make sure the part was the right one
I reserved Parts online and when I tried to pick them up they weren't ready, and they didn't even have one of them in stock. They said that I was supposed to call to make sure it was in stock even though the paper I had said it was in stock and ready for pickup, then they said I came to the wrong store. the pickup address was clearly the store I was at. I drove by three other auto parts stores to get to them because I really believe in Napa. The worst part of all they did not offer any solution or even an apology.
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