be careful when having them ship your parts. their very careless and dishonest. i ordered two broken headlamps to be shipped to new jersey. i paid by zelle and received one headlamp, when i asked what happened to the next side they said it was placed in the garbage. i offered to pay them to look for it but no one was taking me seriously . I got no help after that. be aware and do not zelle them because they will not ship what was agreed.
Excellent customer service, I was searching all over for parts for my Mercedes W212 after some idiot hit my car! I came across Nu Way in Wilmington, called ahead and checked stock for parts one day and picked up the next. They take card, cash, and ZELLE! Super convenient. The Hood/Bonnet I purchased was 5 ⭐! Insurance quality, a little dusty but no damage! Matched down to the color code! Direct fit! I browsed around the front a while and couldn't help but notice how many different car parts they had! Huge selection of parts. Make sure to call ahead and confirm the parts you're looking for are there in the case you're driving 2+ hours like me. Overall super satisfied with the business I WOULD definitely recommend NU WAY for all your replacement part needs! The staff were all very knowledgeable and even made a few recommendations for "like" model parts that would fit my vehicle.
Great staff helped me get everything I needed for my Mercedes Benz SL500 at reasonable prices, The lovely Stephanie was super helpful and knowledgeable she went above and beyond to make sure I got everything that I needed even threw in some center caps for my wheels for free because mine looked a bit worn , the guys up front had my parts ready for pick up and even helped me load the parts in my truck will definitely be back for more parts in the future, best place for European car parts
Worse place to purchase a part. When selling a part, provided invalid information. Afterward, when I was trying to return it and they said All Sales are final. Stay away from doing business with this shop.
Great communication, they went above and beyond to test the items, then shipped from California on Monday to Miami and got them on Thursday, great service
I’ve worked with them before and was a fairly smooth experience. This time was not so smooth as they had a part I needed but it was sold when I got there apparently. Sold me an alternate, didn’t work. Upon returning it (total driven at least 95 miles now) they tried to offer store credit (valid 60 days), per policy. Normally, I wouldn’t say anything but I was shown online, they had the part, I asked for delivery, they called next day saying they can’t deliver. I drove over, didn’t have my part! So in the interest of fairness, I spoke with the manager and he took care of me. That’s a good business man and I will happily work with them again.
Absolute WASTE OF TIME. Called ahead about a unit that I needed which they claimed to have, drove 40 minutes and got there just for them to spend ANOTHER 40 minutes searching for what they never had. All that for them to tell me sorry but it never existed. NOT TO MENTION this isn’t the first time this happened but this time I’ve given up on this joke of a store. They make a promise on the phone then when you really get there they actually bother to check if they have it and 9 times out of 10 they don’t !!!
Sold us a part that they ended up not having, took me calling several days later, only to be told that they don't even have the part, although its still listed on their website at twice the price now.
I guess this is the result of a woman running a junkyard. Waited around an hour for them to pull a steering rack I called in advance for only for them to grab the wrong one, despite being specifically told the difference between the two models.
This guys are good. Good customer service and willing to help. I bought transmission and they got it delivered when they say they will. The transmission was a good one but, my mechanic did not know what he was doing and asked me to get other one. I called Nu Way and sent me another one, the next day.. Their credence and honesty will get them 5 stars from me..
Huge headache that caused serious delays and problems with the insurance company. We ordered 3 doors, a fender and a rear bumper for a Chevy Express Van and Mr. Z confirmed our order. Two days later he says he doesn't have 1 door and a fender. He says he still has the rear doors but after waiting for the delivery 3 days later, we follow up and he says he doesn't have the rear door at all.
Great place to get parts. People were really cool to deal with. Gave em a deposit to pull the parts and they were ready the next day. I'll definitely be calling them first from now on
They deserve zero star. They lie and tell you the part is on it's way being delivered for three days and play games. Just tell the truth and say you cannot deliver the part. Do not say the Audi fender is on its way.
Great deal
People were nice. I didn't know what time they were closing the day I picked up my motor, with that being said I ran into traffic, so I was late. the staff waited for me and loaded my motor onto my truck they were great!!!!
Always excellent service . I called and checked for a Auxillary Battery for a
CLA 250 it was in stock for
$ 75.00. I came the next day and for my part.
Just met the best auto dismantling team ever at my visit to Nu-Way in Wilmington this passed Saturday. I headed out early from northeast LA and was there in less than half hour! Very attentive to their customers and ultra welcoming and helpful in my auto parts search! They carry foreign and domestic parts and whole cars all in one place for reasonable prices too!! I’ll be back for sure on my next project! Thank you Maggie, Stephanie and Jerry!
Don't let the name fool you!! I have had to do so much extra work on this Volvo engine swap! looks like plain water was run in the cooling system. looks like oil was never changed (hard life). At 200K my engine is "internally" cleaner. I was told i'd get compression test results, and a call when it was shipped. Both lies. Some Jackass cut the high pressure fuel line (instead of unhooking it) witch on a 2.5 turbo is a lot of extra work to change. Dip stick broken off. No compression test ever done. Took a week longer to receive, and i had to call them, twice. I have to use my flywheel (thiers is garbage). and on and on. It will be a miracle if i get much life out of this thing. I wish Gundies had a motor. They have never done me wrong, and the one time I had an issue they solved it instantly.
0 stars is what this business deserve, after numerous tries to resolve the matter and many purchases I have made as a car dealer with this business in the past parts lasting no longer than 31 days after their bs warranty expires . No more
Worst service ever!! I bought a cvt transmission paid 2600 !! I put transmission in and it didn't work. I had them pick it back up wait 10 day for a response they never call me once, gorge and marvin the superviser are the worst ever, the only person that was helpful was the accountant and she had nothing nice to say about those two people, what a shame that the owner allow this!!
Website
