Very professional and convenient experience so far. They provided a detailed invoice right away and even included a 1 year parts and labor warranty, which gave me a lot of confidence in the purchase. Their shipping rates are surprisingly affordable, especially considering the order is coming from over 2,000 miles away.
I just placed the order, and once it arrives and gets installed or after I have had a chance to drive with it, I will update this review with any additional details. But as of now, everything has been smooth, helpful, and overall a great experience.
As an industry professional, I’ve done business with this company multiple times. The last two times the part I purchased were defective and I’ve had to return them. Things happen, I understand that these are used and untested parts. The way this company handled the entire transaction upon my discovery of engine fault, is completely unacceptable. This last purchase was an engine I purchased in February and paid for 1 year coverage with labor. Labor rate they use is national average from 1990 I’m assuming. Since February I’ve been telling them this engine I purchased was defective. They would send a mechanic to come inspect it, back and forth delaying my progress by 3 weeks at time while they try to schedule their mechanic to come and inspect it. The person they did send knew nearly nothing beyond mechanical issues that he barely even tested for. Fast forward to September when they finally agree to come take their engine back, refund my money and pay labor. Delays pick up by a week again with some lame story about the driver and check not being with the driver etc. says he will call back but literally never does. I had to continuously chase the dude down. I recall the motor being stripped at arrival and instructed my staff to remove everything in preparation. Their guy arrives, takes engine, no check in hand as promised. After a call, I’m told they have to inspect and check before delivering my money. My customer is delayed their vehicle and my time again wasted. Then, no phone call, no single ounce of communication a refund check arrives with $350 deducted for missing parts. I call again and say all parts are at my shop and I can happily bring them over for the $350 back to me. I can’t remember what an engine looked like 7 months prior! Guy goes he’s gonna talk to the boss and will let me know in 1 day since he’s already left. 5 days goes by and again nothing. I finally call them and he gives me a BS story of once a check is written and money deducted for parts removed, there’s nothing they can do. These guys are crooks. I am never doing business with this company again. Two stars for their consistent answering of the phone and somewhat friendly demeanor when speaking.
Amazing service amazing parts. Will highly recommend to all my friend. Ask for Ted. Got an engine for my vehicle and it's running perfect thank you so much for the amazing service and product
Worst place on earth very rude personal .. will never buy here again..sold me wrong part.. did not what to refund my money back ..wasn't a electrical part..it was a door....beware dont buy here.... if I could I would not put any stars..
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