If you have the option, use a different company. Instead of being helpful during an already difficult situation, they were the opposite. Purposely UNHELPFUL.
came during their Saturday hours, as was instructed by their office answering service. No one was there, gate was locked. I waited the entire time they should’ve been open. Nobody showed up.
This is a company that will literally steal parts/belongings from your vehicles, they take parts from vehicles and sell them,I have been checking what they do with this parts/ things,once enough evidence they will get theirs...
What happened to just plain descent, customer service? I knew the co. would be closing within the hour and entered there address into my navigation. For some reason it took me to a industrial yard which was confusing. I called to confirm the address when it was i asked if there was some kind of marker or something close by that would help me find them they rudly answered telling me theres not much more they can do for me than give me the address. I was blown away. I did find it however it was to late.
Well my experience with these crooks I should say rather criminals. This tow company came to the property that I've been paying on for almost a year. They say that they were hired from the land company I'm purchasing from. While I was home noone bothered to knock or ask any questions. Before I could get outside after hearing my dogs barking and the tow drivers hitting my dogs with shovels. They already had my Audi my for and my husband's trailer full of his tool on to their tow trucks. On top of that 2 of the drivers were loading up my husband's tools, air compressors, generators tow hitches, misc tools that we're in our yard and loading them into the bed of one of their trucks. After containing my dogs inside and getting them to safety away from swinging shovels. I ask what the heck is going on. They told me that I was tresspassing and I needed to pay my rent? I had no idea what was happening. My husband and I have been purchasing the property for almost a year now. I begged and all they would do is tell me it wasn't negotiable. They threw a card at me and took off with the trailer and 2 cars. I called and reported to police. 2 days later I went to the tow yard brought my land contract with me. And in order to get my belongings back I needed to bring titles. I only have the title to my Audi. It cost me $1220. For 2 days.
Í don't have a title for my Ford and the trailer was used to store my husband's tools. So I wouldn't be able to get them out. I ask to get the contents out of the trailer with the bill of sales. They refused. A week later I went back twice with a police escort. And these thieves had gone through our trailer, everything inside had been picked apart. We were able to recover whatever hadn't been taken. And they pretended that the items that I watched them take from out of our yard, they said they knew nothing about. TOTAL LIARS!! I watched them steal and load it up. The women that works the desk was really nice and apologetic, I could tell she felt bad and knew the whole situation wasn't right! She said her boss was a real dirty jerk. It's not her fault he is a scumbag! The went to city Hall as well to find out about these prices they are charging for tow and storage. And this company has not been in compliance with the city since 2015. Tow truck company is it up to date on reporting their charges they are crooks thieves and downright scumbags for anyone reading this I wouldn't deal with this company at all if I can give them a negative $100 I would!
I just call few minutes ago for a towing and the guy said the same story No drivers No trucks available to pick up me .it’s the second time that this company rejected me service. And the guy through the phone sounds to me not professional Not friendly. I don’t recommend this company. I’m very disappointed
I'm not going to talk about pricing, because we all know towing is expensive.
Last night I blew a hydraulic hose and lost my brakes, so this morning, at my mechanic's recommendation, I called Sierra Towing to have my car moved from the parking lot where the hose blew, to my mechanic's shop.
The driver actually got to my car about 2 minutes before I did, was very polite, loaded up my car carefully, and safely delivered it to it's destination.
Paperwork was simple and minimal. Great service and no complaints.
Tow driver was professional and quickly removed both cars off the road.
The following day, I retrieved all items left in my vehicle. No issues. Paperwork and retrieval very quick, efficient and professional. Must also mention, staff is very courteous and helpful.
These guys are the best. I have AAA roadside assistance and they couldn't help me. The guys at Sierra Towing came down and pulled my car up from a cliff on bouquet canyon road. I canceled my AAA roadside assistance. Thank you Sierra Towing for an amazing job.
Paid $186.00 for the tow and for them to hold it for 12 hours and im sure they stole my wheels they only took a picture of a stolen vehicle when i was taking the car a little convenient. They towed my car in park and damaged my transmission.
Well they picked up my landlord struck just in time after an 18 year old girl crossed in front of him and totaled out his Toyota four-wheel drive you just got 6 months ago now he's in bad condition 18 year old shouldn't be allowed to drive until they're 20 maybe 25 like a truck driver tell her you really know how to drive they just giving out license like it's candy I have no experience whatsoever 2 weeks later it happened again a 17 year old with a permit with her dad doing 70 miles an hour on a 35-mile turn hit another truck head on Time to leave California it's getting too dangerous right after my landlord got hit I had four near-misses one he was in the car with me it's getting too risky around here
Their fee pertaining to a sherrif call Is a bit high but quite reasonable at the same time considering the danger involved in going to a scene such as that. It's $37 a day storage lot fee thereafter, if you have collision coverage then you are good but if not don't leave your vehicle too long waiting on a claim to process through it may not look good to your insurance or the others.
The staff was very nice and courteous. Whatever I needed was handled promptly and without attitude. I would pay the higher dollar for the quality received.
$60 for a tow from the lot back to my home. Not a bad deal
Thanks guys!
Horrible situation brought us to sierra towing, but they did an outstanding job helping us work through the situation. At first it seemed a little off, but once you realize how much is going on you'll understand. Very helpful, very informative, could not be happier with how they helped us. Best towing company I've dealt with!
The one guy Richard was an awesome person he worked he allowed me to get my personal stuff out the vehicle I was grateful their customer service was great also
Everyone I came into contact with at Sierra Towing, were friendly, professional and and very caring. No one wants to spend money for a tow but dealing with helpful happy people made it almost painless! Thank you SierraTowing
this place is a nightmare. Do not ever go here. My car was stolen an when it was found sierra towing never called me till a week later. So then they can charge me $33 a night + $120 for the tow. So when i call them, they give me attitude an told me they have no info about my car with a (very rude) way. Just keep in mind that I was speaking with them very politely.
I hope people who get their cars towed don't have to deal with this place. 2 assholes work there. Especially someone who goes by buddy t. His momma didn't teach him to respect ladies. So good luck if u have to go there.
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