What clients say about O'Reilly Auto Parts in East San Gabriel (CA)
Tran was wonderful to help me with the battery replacement for my 2019 Lexus ct200. Check with another auto parts place and was told because of the rain and the fact location of the battery and that they would have to remove a plastic piece…they could not service my car.
The lady at this location was very helpful and when she could not find help. She called out for TRAN. She explained the situation and how special tools would be needed. TRAN responded, I can do it. He was an angel in my hour of need. I was drive back to Fresno and was so worried about the check engine light Thank you O Riely and special thanks to TRAN
I want to give a big shout out to Trong for going above and beyond in helping me with my battery warranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out.
When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager.
I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way.
As a paying customer with a legitimate issue, I shouldn’t be made to feel like a burden. And no employee should be spoken down to publicly when they’re trying to help.
Thank you again to Trong for your professionalism and persistence. As for the store manager — this experience shows a real need for coaching on how to properly address both customers and employees.
Bought a 12V STD battery from them on 8/2023....warning lights on my car started showing up on 3/25 about low battery. Tried charging it at home...but highest charge was 11.7V. pretty sure dead cells. Actually went to AutoZone first. They tested battery...yup..bad cells. Told me to go to O'Reilly's since battery is under warranty. Go to O'Reilly's...talk to gentleman there..said his test showed the battery is low. He can try recharging it ..take an hour. Even though I told him AutoZone already tested it...and that I tried charging it...wouldn't take full charge. He says it's policy for them to at least try to charge and if it doesn't work...then maybe discuss replacement. Ask for battery back and took my business to AutoZone. Disappointed
Everything i purchased at this O'Reilly was WRONG nothing fit. Thought they knew what they were doing. Ended returning everything back at my local O'Reilly in Culver City if I could give -5 STARS I would.
On Friday, January 24, 2025, I went through a drive-through car wash and had a good experience—until my windshield wipers unexpectedly came loose and scattered onto the floor of the car wash. Unfortunately, since it was an automatic conveyor belt system, I couldn’t stop my car or open the door to recover them. Left without wipers, I headed straight to O’Reilly Auto Parts at 965 E. Las Tunas Dr. in San Gabriel, hoping to find a quick solution.
That’s where I met Trong, who completely turned my day around. Trong is the definition of excellent customer service and professionalism. He went above and beyond by taking the time to explain the different windshield wiper options, highlighting the pros and cons of each. His knowledge and genuine willingness to help made all the difference. Based on his recommendation, I chose Bosch premium wipers, and I couldn’t be happier with the quality and fit.
It’s rare to meet someone as helpful and knowledgeable as Trong. His store manager, district manager, and colleagues should recognize the incredible value he brings to the team. Thank you, Trong, for going the extra mile! I will definitely return to this location and recommend it to others because of the exceptional service I received.
Great staff here! Staff was very helpful in returning my battery, finding cabin air filters, and even knowledgable on which leather treatment spray for my interior! Phenomenal.
This location has a very helpful and friendly staff. I've been there several times and it's one of the only locations where they said that - the computer says the car part it isn't here, but let me go take a look anyway....and whatvdo you know - the other Xenon bulb for my TL was found. The guy seriously looked for 5 minutes. I was amazed! If you are reading this thanks bro for saving me the trip to Pasadena!
I want to thank Romiro and Richard that work at this location your patient's and customer service skills are above average I would recommend this location to anyone this will be my go to location for sure you both definitely helped with good solutions regarding issues with my vehicle thank you.
Called O'REILLY'S in San Gabriel and spoke with Trong. After calling the other guys and was informed that I would have to go to the junk yard or go to the Dealer to purchase the pigtail connector for the V-Tech and. or get it used from a Private party. NON- SENSE!! Trong The Man not only did he order it on the spot....I didn't have to stop was I was doing and run over there to pay for it. He just told me to come in and get it at 5 pm
Now that's customer service with a capital A". Came home, cut, spliced, dice, reconnected the 2 wires that were sticking out of the wire harness.
And that was all oShe Wrote. No more check engine light that read, p1259.
Great customer service. Happy there's still auto parts store. Needed to add oil to my car and the remote key fob needed batteries, instead of driving all the way downtown to BMW, O'Reilly had the Mobile 1 European oil and the CR3032 battery for the key fob. Awesome!
Join their rewards program, like every other one out there. You'll get coupons! Yay!
I cane to this store as it is the closest to my place and this LADY named ALEX doesnt seem interested to help. SO, i ended up buying from Alhambra with better customer service even if its not that close to my place. The customer before me was already complaining about her for being NOT helpful.
Such awesome people at this location ( in San Gabriel) ! Especially Rachel and Julio who went out of their way to get us back on the road and avoid a fix it ticket! Thank you again so much!!
the best service in town, we found out one of the headlight of my Toyota Corolla was out of order tonight, we checked the store hour will be closed at 9:00pm, and we are arrived to the store 5 minutes before 9 o'clock at Las Tunas Ave of the City of San Gabriel b, the staff, Victor and his staff are very polite and helpful, and I am very appricated that they could instored the headlight ( I purchased both a pair of better quality headlight)for us for free!
Awesome Customer Service!!! Thank you and our hats off to Rachel and Joe...they went above and beyond to help our Project Manager and Field Technician to back back on the road safely.
The staff have been professional and helpful. Free wiper installation with purchase. Ample parking with the ones closest to the entrance reserved for their free services. Their online website inventory availability appears to sync up with what they have in the store.
This occurred one month ago,I didn't drive my car for about 4 weeks, and I wanted to have my battery checked. Went to autozone on rosemead boulevard. There were only two customers but 4 workers. 5 minutes later, one with a clipboard said can I help you? I said yes I would like to have my battery checked. He said okay and keep doing what he was doing. Later he told a worker can you check his battery. He told me the battery is down. How long will it take to change it. It's best that you take the car home remove the battery and bring it to us, it will take 2 to 3 hr. I told him if I disconnect the battery I will have to reset everything. When I bought the battery here he just plugged a unit under the dash and changed the battery. He said we don't have that. Really you just don't want to do it. And your advertising 30 minutes fast charge. I then when to O'Reilly walked in and in one minute someone said can we help you! I need my battery checked. Someone will help you in two minutes, not even two minutes this guy named Angel said let's check your battery and there were more than two customers in the store. Angel said your battery is good down just a little, drive it for about half hour. Let me check your alternator and starter. It's all good. He notice the vent hose was missing from the battery, he said I will be right back,,he put on the hose and said you need this because your battery is in the trunk. Know that is service thank you Angel and O'Reilly.
Love this O’Reillys... it has been my go to shop for a couple years now. Their loaner tool program is pretty sick... there is usually a tool you need but dont wanna buy cause your only gonna need it once in long long while, well thats where the loaner tool program will come in handy. Special thanks to Rich and Victor. Both of these dudes are amazing and always come thru for me. Rich, keep up that positivity man... you would make a killer manager.
O'Reilly's may not always have the lowest prices like Wal-mart but their dedicated & knowledgeable associates make the difference especially if your a novice like me & not mechanically inclined
The place is ok. The problem is the employees. They never have change for $100 dollar bill. It happens a lot, it can be mid day and they won't take the bill . Also there is no sign saying they don't take them.
Excellent customer service! Christopher got the windshield wipers that I needed and brought them out to my car in the rain and installed them in under 5 min. Thank you Christopher!
Reasonable selection of commonly needed auto parts and supplies. Free parking in lot although lot is shared with other stores so sometimes very crowded. Can also park free on street. Staff adequately helpful if you know what you need.
Prices are ok, you can usually find stuff cheaper online but the people/service are great. Sometimes I'll get stuff even if it's cheaper. Also their rental service is amazing. I've gone back several times now over the years.
I would give a negative-star review to this store if possible. Purchased a car battery from there about a month ago and the battery went bad just about 1 month later. Well, totally understand that it was a defective battery and supposed to be the problem of the manufacturer; thus, was trying to take it back for an exchange under warranty and here is the story: the store manager and another employee tested the battery out and claimed that the battery is good and refused to exchange me for another battery. In order to fool their customer, they are even trying to randomly claim that it is the problem of the starter and/or the alternator. This is totally non-sense because I was able to jump my car up and drove there. As they refused to admit that it is the problem of the battery, I had to go to a nearby mechanic shop to get all of the battery, alternator, and starter tested, then brought a proof from the mechanic shop verifying that it was indeed the problem of the battery itself and completely unrelated to the alternator or the starter. Took at lest half of the day to take care such a mess which was supposed to be an 15-min exchange, not even an apology was received. Guys, please be careful with this location and tried not to be the next victim of BS like this.
Friendly service. Getting in and out if the parking lot has been nuts since the Asian market opened up next door. The wait can be a bit long if they're busy helping someone order parts.
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