this horrible company won't stop calling me. they used an automated system to tell me my car had been deemed a total loss before my insurance agent had even recieved the news. I pay a lot of money to have these sensitive and stressful situations handled with care and to have difficult news communicated BY A REAL PERSON. it is inhumane to rush my decision making and communicate my loss to me via automation.
Call them Monday requested a detail about the car. They told him he’s gonna take two days called on Wednesday. Ask them if they got it. The lady said she cannot share this information. I told her about the procedure that they made me take. She still wasn’t complying with me however the bedding started tomorrow and I feel like I lost the car horrible customer service.
I had one of the worst experiences here in the U.S. with this company. I came all the way from Seattle to pick up a 2021 Toyota Camry XSE that I won at their auction. The listing clearly said the car had no mechanical problems — but that was a complete lie. When I arrived, I found out that the hybrid battery and the engine were both not working. I was shocked and extremely disappointed. I spent my money, time, and nerves for nothing. For the same price, I could have easily bought a car with no issues from a trusted dealer. Now I’m stuck here trying to deal with this mess. The Toyota Service Center told me it would cost around $11,000 to fix the car. This was a terrible experience and a big life lesson for me. I will never buy from them again and I strongly advise others to be careful — they sell cars with false information at auction.
Samer was kind, helpful and served us well. Anyone writing negative feedback doesn't REALLY understand the ins and outs of buying a car at an auction. Grateful for Cindy also! Thank you for all your help!
You can sign in, wait outside, staff will call you. Glad they use technology to make things better. Friendly staff. Prompt to help you with courtesy and respect.
This Copart facility is excellent to work with. Samer the Manager went above and beyond to find a resolution to a problem that occured and it is appreciated. Thank you.
Terrible accounting department. They had no problem voiding my refund check but it's practically taking an act of Congress to issue me a replacement refund check for a deposit I made years ago. Plus, I was hung up on the first 3 times I called after being on hold about 30min each time. Ridiculous!!
This place is a scam. I bought a 2004 Cadillac it was suppose to run and drive. When I got the car it did not run or drive. It looked nothing like the pictures and the car had many problems. I now currently have so much money into the car it's not even worth the amount of money I have put into it. Beware of this place I had a horrible experience and if I can save someone the headache of doing business here I hope this helps.
The staff was helpful and made the process simple… make sure not to call Hugo’s Tow. He had me waiting for an hour and in the end didn’t come or answer my calls. Very professional. The staff here is A1.
Don’t use front door if you go to this place, street is full of homeless, no access to walk on the side walks, I almost got hit by a car . Used tow truck’s gate if you appreciate your life.
I’m happy to see all these terrible reviews I thought about doing business with this company but people are saying this company’s doing a lot of fraudulent practices to the vehicles and the companies only response is we are sorry! I’m out.
I have been waiting 3 days for them to pick up my totaled car to bring it to my insurances field service location, so it can be inspected and I can get a new car. They keep lying and say that no one will answer to release the car. I called and asked them to call while I was on the phone and they hung up. If you can go through ANY OTHER COMPANY, I would. They're lazy and don't care about anything.
My car left their lot more damaged than how it arrived. Unnecessarily removed my license plates without my awareness or even remotely close to my approval. I hold equal blame and guilt to my insurance too.
I sold a car to this company through Paddle the service of the guy that came to pick the car up was horrible he called me and said that he had too much work and that he could not come to pick the car up I told him that we had scheduled the pick up for a reason and that my mom missed work to be home to hand the keys and the registration to him he got upset and hung up on me when he showed up to my house he had a bad attitude and was really rude to my sister and to my mom. Will never use this company again!!
Poor service. Needs lots of improvements. Walked in today to pay for vehicle and notice it took over 40 minutes to just pay for a vehicle. Customer service needs Improvement.
It seems like Copart is going out of business. Do they even know what is Customer Customer Service is all about. I went in to pay for a vehicle on 07/02/2021. One person behince computer and the line was out the door. They dont even acknowledge you that you are there. Spoke to supervisor and she didn't know what to do... Is there any training given to your team at the Yard??? Do they even care??? I did call Copart Customer Service but it seems like they dont care at all... they said send us email which i did but never got a response.....!!!... Any body out there who care about Coparts Name and reputation??? I guess NOT....
So late September my car broke down. Decided to donate it to Kars for Kids an this is the company they use. Set up all that fun stuff blah blah. Anyway I had to call this place to schedual the pick up. Lady on the phone hung up on me 4 times. 5th time she put me on hold, I'm assuming its because of my Florida area code. So while I was on hold I used my boyfriends phone, which is a CA area code. Got through in seconds an set up the time. Same women.
Fast forward the next day. I forgot my CDs. No biggie. I called to see if I could pick them up real quick. Same women, again, hung up on me 3 times. Had to use *67 to get her to stop hanging up on me, I just wanted to see if I could stop by an if this was the correct address. It was. Told her I would be there in 20. Went over, new girl, very sweet. She said no one told her I was on my way. No biggie, she was very helpful. Got my CDs an said goodbye to my old car Ethal.
Overall it was fine, just kinda annoying to be repeatedly hung up on before I could even talk.
Waited 3 hrs. Then got skipped twice because fork lift guy had his friend there. So he loaded his friend up before me. Then told me I have to go and get in line with the app again.
Very slow process and unenthusiastic and rude people working here.hope management cares about this business.
after I went in to the office to get the papers work and waited for an hour while none there except me.when go ask why none is loading the car on my truck,her reply was they are busy. While another thirty five minutes passed and had go in another two more times . Its same reply they are busy .while the fork lyft guys walking around and none cares to help.
The staff here is always nice. In and out, don't usually wait long in the office. They greet you and are polite. I go to this location just to pay on my lots if I'm in the area.
I have been by this dispensary 3 time's, 2 of my visits were great but today was bad customer service. I spend a lot of money to me when I come through and I recommend everybody to this spot. I will return because of Natalie (Nat) but I will not recommend this spot anymore. The budtender I had today should work in the background
This place stole absolutely everything from my car. I was in an accident in which my car was taken by the sheriff department to store. I had authorize Copart to pick up my car. When I went to pick up my stuff everything was gone. My child's Birth Certificate, Hospital Paperwork, my clothes, glasses, shoes, perfumes. It was completely cleaned out for Sale as the person that escorted me to the car said "to take pictures". He also said that once they clean and removed all the items they take all the items and have them in storage but nothing but my plates and some drawings my kids made were stored for me. They were kind enough to leave some diapers and wipes in the trunk though. My car was there less than 30 days and was still under investigation so i don't understand why they even cleaned it out for pictures/sale in the first place. When I spoke with the unhelpful manager Luz Perez she said that there was nothing they could do. That she was going to speak with my insurance adjuster. Which I'm not quite sure how she would know how my items disappeared at their facility. It's very unfortunate that this people can do this and just shrug their shoulders and get away with this.
Fork lift drivers and yard management need to take care of the drivers that pick up vehicles for their customers. They depend on us as much as we depend on them. They skip us and take care of incoming vehicles. There's 4 forklift driving up and down for the last 2 hours and it doesn't look good for 6 drivers waiting in line. This is the 2nd worst co parts next to van Nuys. The owner should address this
Next they tell me they can't pick up on Saturday. So I have to take time off work to wait on Friday.
I call on Friday (today)to confirm the pick up they said yes between 8am and 12 12 rolls around and no one has shown up
I call to get an update they place me on hold for 15 minutes and then hang up
I call back to find out that my pick up was rescheduled for Saturday after being told there wasn't any Saturday pick up
I've wasted four hours of my time that I was not being paid due missing work
I would like to ask to be compensated for the terrible experience and wasted time but they way things are going I feel you all will say no and tell me too bad.
HORRIBLE!!! These people are criminals that need to be locked up. Why? Well, I had a vehicle that was repossessed however these ingrates stole all of my property out of my car (shoes, clothes, my daughter's baby seat) and when I called they gave me hard time just because I was asking how to retrieve my property. When the lady at counter handed me a bag of paperwork (things that could not be stolen) she laughed at me as she handed it to me as if he knew they had stolen my stuff. I understand the process of a repossessed car but taking my belongings makes me feel violated. So I want to say F copart and every living being that has ever been a part of it. Shameful pieces of garbage all of them!
Careless front desk staff .keeps talking and laughing with no sense of responsibilities n about how long the waiting line is in that stuffy lame waiting room. Waited more than 30 min with only 2 people ahead of me to pay money . that was awful.
Nice location. I've been a Copart member for years but I had not used their services in a very long time. Staff there was kind enough to work with me and allow me to check out a Corvette that I was considering purchasing
After shopping at more than a few Subaru dealerships, I purchased a 2016 Outback from Copart. The staff was great. They were educated regarding the product and never tried to push me. I highly recommend them.
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