Downey Car Care Center in
Downey (CA)

Downey Car Care Center earns three stars from me. Their customer service representative responded quickly, which I definitely appreciated. It’s always a good sign when a business is prompt and professional in communication. The reason they didn’t receive five stars is because there didn’t seem to be any willingness to negotiate on the pricing to program my battery. I’ve learned that most things —especially car maintenance —can be discussed or worked out. It was a bit disappointing that there wasn’t any flexibility there. That said, I wish them all the best and hope future customers have a great experience.

I came in to get a brake and rotor repair. I got an evaluation from another place who tried overcharging me for things I didn’t necessarily need but the guys here were honest about what actually needed to be done. I waited for my car at the location but the waiting room area was comfortable and gave snacks and waters, which was nice. The price overall was very fair and the guys were communicative on the entire process. 10/10 would definitely come back for other services

I was referred by a co-worker and he was right 😊. My experience Downey Car Care Center was excellent. Scheduling an appointment was quick, the customer service was friendly and professional and the text updates and communication was seamless. Most of all, the pricing was fair. Thank You!!!!

Great costumer service went in for an oil change and a new filter change. Everything was done quickly. Luis & Isaiah were very professional. Thank you

Great place overall! I came to address a sound my car made upon starting after my brother told me about his great experiences here. My service advisor Anthony was so nice and I really felt like they wanted figure out and address the issue. I had previously taken my car to a Pep Boys and they said the serpentine belt looked good but didn’t actually investigate it. Here they found the issue and fixed it within a few hours. I appreciate that they keep you updated along the way. The only issue is that drop off time is moreso getting your car in line to be looked at later, but everything else is great so I didn’t mind.

My service advisor Luis Zacarias and his technician Bobby Benitez provided me with excellent customer service. I highly recommend Downey Car Care & Tire Center. I received a free full-service hand car wash. I am highly satisfied with my car services I received.

Wow! These guys are great! My sister recommended them and she was so right. They are trust worthy, never try to scam you and are the friendliest mechanics!!!

Excellent all around. This was my first visit. I got courtesy call from Isaiah. When I arrived, Jay was incredibly helpful at the desk. The coffee and snacks was also nice. My car was running smooth and the free car washed was awesome. All around, it was a great experience.

I called to make an appointment for a brake inspection about a week ago, and no times were available until today. I then confirmed for 9:00 AM today. I checked in right at 9:00 and was told it would take a few hours. After waiting 4.5 hours, I asked for an estimated time. Only to be told that even though my car was supposedly next, they would not be able to get to it at all today. I asked what the point of scheduling an appointment was if my vehicle wasn’t going to be inspected, and received no real answer. I then asked if I arrived and checked in at 8:00 AM (despite having a 9:00 appointment), would my car have been seen, and was told yes. This is extremely unprofessional and inconsiderate. If appointments are not honored, they shouldn’t be offered. I wasted all of my morning and afternoon for nothing. At the very least, I should have been informed earlier instead of being left waiting all that time until I asked.

My advisor Anthony was great, he kept in contact throughout the process. Explained everything and answered all my questions. There are cozy chairs, tv and free snacks while you wait. I give this place 5 stars.

Just got new tires installation at other store without alignment machine and they ask to do it and came to this store and after they checked, my car doesn’t need alignment and the dont’t charge me at all. Honest and clearly explained. Very recommended.

I had a break service done here a couple months back, but the scraping noise while breaking came back so I brought it back in. I came here to drop off my car for a diagnosis last week, and but it took them the entire day (from 10am dropoff to 4pm pickup) and they didn't find anything. I brought it back today (1 week later) because I was still hearing the noise. I dropped it off at 9:30am, and they told me they would do the inspection in 2-2.5hrs. At 1:15pm I called them because they don't really do follow up calls (I always have to follow up myself). They said the inspection would be done at 2pm. I called at 3:30 because they didn't give me a follow up call again. They said the inspection was done, but didn't find anything again. Now they had my car again for an entire day but couldn't even call me with updates, nor did they resolve my problem. And now the shop is closing soon and my car won't be fixed. I'm very frustrated that this shop does not do a good job with follow ups, nor do their technicians seem like they do a thorough job as they can't hear the noise that my breaks have been making, even though I had a full break service done with them. Would not be coming back here as they don't seem to do a thorough job, and their customer service is lacking as I always have to follow up with the status of my car when I would expect at least a follow up call when an inspection is done. Update: After a 3 additional inspections, a more experienced technician was able to diagnose the problem. Unfortunately they had to keep my car overnight and it wasn’t ready for me to pick up until about 11am the next day. Special thanks to Jay for helping me through this process and assisting with helping the technicians diagnose the problem. Even though I would have liked more updates during my last 2 trips, I’m glad my problem was resolved and they replaced the faulty break pads covered by the warranty.

I recently went to get my car inspected and the people there were amazing, they gave me an estimate via yelp and held true on it, they were also very straightforward about the work that needed to be done and what they could do, I love that they didn’t attempt to take my money and referred me to a collision center as well!

Not happy. Basically car was misdiagnosed paid for something which was said would get rid of noise, then basically told that this place cannot diagnose precise issue until problem becomes major and noticeable, tried this place only because its close by and have had my tires done here, but will have to look for an experienced mechanic for another opinion.

Took my camaro for an oil change and the experience was fantastic! Extremely friendly and attentive staff. This is gonna be my new place for services. They treat you better than dealerships, honestly.

I took my 2013 Lexus LS460 for an auto repair. It was an expensive repair but Anthony gave me best rate and professional service. He was prompt with updating and my car was ready as promised. I’m very pleased with their performance.

⚠️ Unsafe Work, Upselling, and Poor Communication Be Careful Here! I brought my truck to Downey Car Care for a simple rear brake installation because they gave me the lowest quote at $170. I dropped it off early in the morning with Luis, hoping to get it back the same day. Around noon, he called to tell me my truck “needed” a long list of extra repairs. I told him no I only came in for my brakes, nothing else. By 4:30 PM, I still hadn’t heard back, so I went to the shop before they closed. Inside, the manager, Erica, was helping an older woman ahead of me who was very upset. Her car had been there for days, and she’d had to rent her own car. Only after she paid did they offer her a credit. It was frustrating just to watch. When it was my turn, Erica said my emergency brake was “sticking.” She went outside, spoke with the mechanic, and came back saying the truck had an issue and the part needed to be ordered. She told me I could either take the truck and bring it back later or leave it there overnight. Since I rely on my truck for work, I decided to leave it so they could finish the job properly. The next morning, I got a call saying my truck was ready, but no one explained what was fixed or replaced. When I picked it up, it felt okay at first, but soon it started dragging and jerking hard when accelerating like the brakes were still on. It felt unsafe. When I brought it back, they claimed my brakes were “defective.” I knew that wasn’t true I’ve used the same high-rated aftermarket brakes before with no issues. Later, a mobile mechanic checked it and found the real problem in minutes: Downey Car Care had over-tightened the brake cable. Once he loosened it, my truck drove perfectly fine with the same exact brakes. They even tried to charge me another $25 to recheck their own mistake and gave me a list of “recommended repairs” that another mechanic said were unnecessary. Bottom line: I paid $170 for unsafe, careless work and lost valuable time. If you’re thinking about coming here because the price looks good don’t. You’re better off paying a little more somewhere that actually gets it right the first time..

Very good service, no pressure tactics on repairs like car dealership service advisors do..like nearby Downey Honda World service advisors

The joys of driving a truck can be short lived when it comes time for maintenance, I took my Ram to Dodge after some overheating and failed acceleration on the highway (not fun). Anyway, the dealership I went to was lackluster when it came to customer service, and I wasn’t thrilled with the pricing as well. I had some work done on my 95 4Runner a few years ago at DCC and I was pleased with the results. So I took my truck to them, from my initial conversation over the phone to when I got my truck back it was nothing but top notch service. I greatly appreciated the level of communication and transparency that came with my service. DCC provided me with a quote that broke down all the work, all the parts and pricing and sent it via a link that I could view and approve from my phone, this was always followed up with a phone call from Luis, a progress tracker and photos. I wasn’t holding my breath about the work or workmanship of the service, the complimentary rental when things went a little of the scheduled time frame. Another item that really solidified all of my return business was, DCC order a part for my truck that they didn’t use, but they initially charged me for (I wouldn’t have known either way), but the manager spotted it and Luis called me back the next day, told me stop back by for a refund. Like I said, I would’ve never known this information, but the integrity of the staff and business isn’t overlooked by me. Everyone I interacted with, check-in service, car-wash, automotive techs, was of great help and courteous. If I could give them more stars I would. A1 service all around.

Downey Car Care is close by and I always take my cars to them. I recently bought a new used car and I took it in to have it looked over. Everyone was super nice and the waiting area was comfy and after everything checked out we were good to go!

I recently worked with Anthony for an issue with my oil pressure sensor, and he was great from start to finish. He took the time to explain what was going on in a way I could actually understand, walked me through my options, and gave me a clear and honest estimate. Anthony kept me updated during the process, didn’t try to upsell anything I didn’t need, and made sure the problem was fully resolved before I left. You can tell he takes pride in his work and cares about his customers. If you need a trustworthy car estimator who knows what he’s doing, I definitely recommend Anthony.

good friendly customer service. took longer than it should of, I had an appointment, someone without an appointment came in after and was done before. eventually after waiting, asked for a ride , the site says they have a shuttle, they dont , they offered a Uber, one way .. the work done was good, a little better price than a dealer, not much ..

I took my wife’s car to this shop about two months ago because it was shaking and the check engine light was on. After spending a significant amount of money, a part was replaced, and I was advised to return after driving 500 miles. I was told that if the same issues (shaking, check engine light, etc.) returned, they would perform a computer diagnostic. After following their instructions and driving the 500 miles, we called to report that the shaking and check engine light had come back. This time, Lorenzo assisted me, and the experience was disappointing. While checking in the vehicle, I explained that the issues were the same as before. Despite that, I was charged again for what seemed like the same problem, with the claim that a different part now needed replacement. Unfortunately, the customer service made things worse. Lorenzo promised to provide updates at various points but never did. I dropped off the car on a Monday at 8 a.m. and didn’t get it back until a full week later. Each day, I had to call the shop myself, and every time I received a different explanation or update. I’ve been a loyal customer of this shop for several years, but it seems management has changed. After spending over $3,000 on repairs, I’m extremely disappointed by the inconsistent diagnostics, poor communication, and lack of accountability. This was a frustrating and unprofessional experience from a place I once trusted.

The Downey Car Care Center did my fiancé and I a great favor when my tire went flat, they managed to diagnose the issue and replace my two shot tires faster than I expected. Mike and the other mechanics on the job did an amazing job and we could not be more thankful for the people who take care of our car. We also got the oil changed, a wheel alignment, and even got a great car wash! We didn’t even recognize our car after it was done! 😂 Update 2025 Every time I go to this mechanic I feel relieved knowing my car is in good hands. Ericka, Luis, Mr.Shawn and other employees always are kind and show great service skills. I feel reassured with the work needing to be done on my car and understanding what my accord needs to run safely and well. I had to leave my car overnight for some serious brake work and look forward to picking it up today

I’ve been to Downey Car Care Center twice in the last two weeks for different services. The first visit was for a tire rotation and alignment, and second for the installation of my splash guard. From the very beginning, Anthony has been extremely helpful, patient, and efficient. It’s rare to see someone so young handling so much with such professionalism. Anthony greeted everyone with a smile and kept me updated on my car’s status, letting me know how much longer it would take, and where it was in the process. I didn’t meet the technician who worked on my car, but the service was quick and seamless. I also received a car wash after the work was done and they too did a great job! The prices for both visits were very affordable, and I couldn’t be happier with the overall experience. I’ll definitely be coming back.

DCCC was excellent. My experience with this place has no complaints. They were very helpful, from the moment I parked my car to leaving their lot once my service was completed. If you make an appointment they are very prompt at serving you and making sure you get the service you are looking for. They welcome questions and are very patient with you to ensure that they will get the work done that is expected by you. They will provide access to the work order that outlines and details any issues with your car or simply the overall tasks that need to be done to service your vehicle. They will have a mechanic work on your car and will most likely be completed by the end of the day if you're doing major repairs. They have everything from oil change, tire service, all the way to top notch car washing. Highly recommend this place if you're looking for an auto shop that actually care about their customers. Will be back to continue maintenance of my vehicle!

Took two to of my cars here. First one was for alignment early this year. Made appt and car was done within 40 minutes even though they were slightly busy. Second time - was in a car accident and they repaired my vehicle. Light, number, hood, radiator, beam, etc. this included painting hood/bumper. Shawn was patient and Efrain (mechanic) did an excellent job. Very happy with the results. Will definitely return for other services. Recommended this location to family members as well. Thank you!