What clients say about Express Cross Recycling in Arcadia (CA)
They don't want to work. They always close early before the time they said they're closed to get lunch or go home. Wastes my time driving there. Why not just update closing hours if you're going to close early anyway. Been coming here for years but I'm not coming back anymore. Plenty of places to recycle.
These guys are fast and efficient. You sort your recyclables and then they also sort to make sure there aren’t mixed items. No tin cans btw. I’ve never waited longer than 10 minutes even when there was a long cue.
Last time, I had two bags for recycling but they made me wait until another person emptied bag after bag. They could have taken care of my recyclables faster while the other person did theirs, but wouldn't because the other person had arrived first. Today, they were at lunch and wouldn't reopen for another half hour. They could at least post their lunch hours on the app instead of telling app users they are "open" and expect them to wait after the fact. Went instead to another center a few blocks father and was done in about 5 minutes.
This was my first time recycling, and the process was easy! You start by transferring your recyclables into the provided bright orange baskets. Once you're ready, you hand them over to the staff, who weigh everything for you. Afterward, you sign a receipt and get paid on the spot. It was super quick and straightforward, which I appreciated. One thing to note: they don't accept tin cans.
The staff were friendly and helpful, which made the experience even better. They helped me and answered all my newbie questions without hesitation.
Make to separate your recyclables at home for a faster experience. Also, they don’t accept tin cans.
Nothing express about this location. Super slow and unprofessional. The boy working here was using language like ignorance and calling customers stupid. Seems like he’s very uneducated and have a sad life with no other options but to work here. Feel sorry for him.
Always use to treat me fairly but the past 2 times I have been there I was underpaid for my cans and bottles. Owner tried to tell me he was deducting 4 pounds for the weight of the bucket but he never did that before and he may be doing this to other customers as well. This guy is dishonest and I would not recommend bringing your recyclables there.
I noticed the guy in charge there doesn't fully place the baskets on the scale so you aren't getting the correct amount. What they pay doesn't match the actual weight. The other workers are nice but the guy in charge is extremely rude.
They told me I ahve 2 minutes before closing so I started to separate since I only have a few bags and then after I dumped two bags, they came to tell me they are closed(less than 1 minute later). Though I understand they want to take lunch, they need to take responsibility to keep their words. If they told me they were closed, I would not have dumped the items and just left. I asked for the phone number of corporate and they told me to just look up online - which only had info this location. They were ok before hence the 2 stars.
Came with one bag of recycling at 4:10 and was told closing soon. I park I hurry I walk up with bag oh we are closed. Time jumps quickly in less then a minute
Great recycler, provided you know their “rules of the system”.
The good: I asked for a manual count of my items. I had 50 or less per material category and was given the full CRV value. This is fully in alignment with the regulations.
The bad: this is not the sort of business that relies on good customer service, but I had a horrible experience. When I arrived, I asked for a manual count. The attendant simply waved his hands towards the baskets and turned away. I was did not want to measure by weight, so I asked again for a manual count. He did not respond or even look up, so I spoke in Spanish. Instead of responding, he turned his back to me and ignored me. During my confusion, another attendee arrived to the center, and he acted like as if he was the manager. He spoke English, and was very nice and explained to me even on manual counts of small quantities they wanted the items in the baskets. Very friendly guy, had no problems once he arrived. The supposedly deaf and mute attendee spoke plenty of Spanish with the manager, about my interaction with him. So he clearly just didn’t want to deal with me.
UPDATE: 3rd time at 3 pm, not busy, friendly, they let you ask price per pound and how much your stuff weighs. The white BIO-K probiotics plastic was bottle HDPE #2. They paid me 5-cents for one piece. *** HONEST ***
Friendly staff. One person speaks English. You are not rushed to unload your recyclables.
I watched the weights and told them why. I was cheated before somewhere else. They were sympathetic and said it’s easy to get ripped off.
I got the correct amount of money for my cans and plastic. I returned the next day with 35 pounds of glass and was paid the posted price.
The BRUTE gray trash cans are 6 pounds tare weight.
It is behind the Vons, enter off Duarte. Plenty of parking. Not busy between 2-3:30 pm weekdays.
I went to this recycling center to turn my recycling in and I was very pleased with the workers there! They were nice and very helpful! They were prompt when taking care of business and they let you see what your weight is on the scale and how much is the container you weighed your recycling in and pay you all that you are due to receive!
Did not have a good experience with this place. I have been coming here for a long time because the location is convenient. Services were acceptable; however, I had the worse experience today.
I got there before 9am (they opened at 9am). I only had a small amount of recycling products. There were 3 parties arrived ahead of me, but they were all busy sorting their products. I was ready and the first to get into the line.
A person in charge came out, and pushed my baskets towards me without saying excuse me. He took the man behind me, who barely gotten ready before me. His staff event apologized to me, but the person in charge did not. The man behind me tried to talk to me in a language I do not speak. I told him “I am sorry, but I do not speak your language.” The person in charged then “poked” at me by saying out loud “oh man, she is mad!”
I had a white plastic bottle among all of the plastic bottles, and the person in charge said that he does not buy that even though his staff pre-checked and passed me on that bottle. I asked the person in charge, “do you mind taking it out? It’s ok if you don’t take it.” He said, “no, I don’t have gloves.” Sadly, I saw him helping other customers, but refused to help me.
He gave each one of us a piece of paper with the amount of recycling products we had to redeem our cash. I was standing closed to the counter. He once again said it out loud that “you are after him (the man behind me)!”
I highly suggested that this business should treat everyone equally and respectfully. Sadly, I will not return.
The BEST recycling center!
The staffs are friendly, honest & very accommodating.
No crowd, quick service.
Update 06/25/22:
Downhill service since running by different operators. They put a rope that you can't cross to make it more difficult to see the scale reading.
I used to get more money by the weight for cans. Now, 48 cans only get $1.60,
that made me lost $0.80 paying CRV.
This doesn't make sense.
No more 5 stars!
This place is friendly, clean, organized, and I was in and out fast. They are easily accessible in the Vons parking lot with parking nearby for your vehicle after you have dropped off your bags of bottles and cans. I calculated that they take about $1 per kitchen trash sized bag, which is acceptable since they have to make money and we currently have no other options for getting our CRV back.
Just an awesome place! I came here to recycle and the staff were amazing! The guy with the curly hair always helps me sort out my stuff. I would definitely recommend people coming here.
Staff seemed friendly but in checking the scales, the lack of tearing with the weight of each container and adding the fact that they refuse to pay fractional weights makes this the absolute worst recycling center ever encountered. If you have 10.55lbs of a recyclable product, they only pay 10lbs because it's not 11? Really? I advise all to go elsewhere.
Went here for the first time 09/28 and it was the most pain-free experience I’ve ever had at a recycling center. The giant mesh baskets for putting all of your cans and bottles are absolutely genius. Got everything weighed and got paid cash in probably three - four minutes. Friendly and helpful staff! We will definitely be returning to this location. Thank you so much!
It was difficult to locate a recycling place in my area after rePlanet ceased operations. My bottles & cans finally have a new home now 😝Express Cross Recycling grand opening on 11/01/2019. Open 7 days a week, 9am to 5pm!!
Website
