My car broke down on the way to Tahoe on a Saturday. I used my AAA and this is the tow company that was assigned. To begin they came and got the car pretty quickly and said the car would be delivered back to Davis either the following day or Monday. Everything seemed fine so I agreed. Monday comes around and I don’t hear anything so I decided to follow up. Instead of taking accountability the lady that answered the phone immediately began arguing with me stating she didn’t tell me my car would be delivered on Sunday or Monday but rather Monday or Tuesday.AAA has record of the car being delivered on Sunday or Monday. I asked to talk to my manager and he ended up hanging up on me. I was extremely furious because my car needed to get to the shop for repairs to begin. This company lacks accountability, communication, and customer service. They didn’t even bring my car down to Sacramento AAA had to send on of their tow trucks to go up to Tahoe on Tuesday to pick my car up. This was the worst experience. I would never recommend this company.
The driver was rude. I asked if I can see the car first and he said I need to pay first before seeing it so i sneaked out first just to make sure my car is confirmedly inside and towed. This business could risk peoples lives what if your kids has asthma or you left your epinephrine injection inside the car and you need it during emergency? Inconsiderate! aall they care is make money shit!
I would not recommend this place. We were left stranded on the mountain and charged exorbitant fees once we managed to find our way back. Thankfully, we had some savings; otherwise, we would’ve been completely out of luck.
The local police were no help either. When we contacted an officer, she told us to take a taxi home and said we were wasting our limited phone battery talking to her. She blamed us for parking in the wrong spot, even though we were only slightly in the restricted area.
Luckily, we finished our hike before it got dark, and thankfully, someone accepted our ride request. When we arrived to retrieve the car, we were hit with a $550+ bill, which included a $150 gate fee and a $100 storage fee for just 30 minutes of storage. Altogether, the ordeal cost us around $700, including the ridershare to pick up the car. All of this for an hour-long hike and parking in a seemingly harmless area. The whole thing felt shady to me and negatively affected my Tahoe trip.
Don't call them!!!!! Damaged my new car and was driver very rude for 6.3 miles they charge me $650 (whole duration was about 25-30min)
Tow Fee for 24 min $300
Loading fee $90
Garage parking per day $110 (min one day)
Gate open fee $150( they will charge u as mandatory fee
They charged me $710 for a towed car that was 10 miles away from their storage, the only reason they told was that they “used special tools and spend more than 45 minutes to get the car out from where was parked” I was at eagle falls trail on the road
I called AAA to change a flat tire on my van. Welcomes Towing dispatched Isac to help me. He arrived in 10 min on a VERY hot day. Despite the difficulty in changing this out (huge heavy tires, my jack was broken) he just pressed on and made it happen. I appreciated the help especially on such a hot day.
Extremely rude receptionist. I am in a blizzard and all I get is attitude and insults when simply asking if it's possible to remove something from my car, saying manager is too busy amd unhappy about the situation. If this is true, dont take the business and let another tow company handle accidents. Or at least have the respect to talk like an adult without demeaning every question. So much for taking care of locals
Mark is a rude lazy driver. Blew cigarette smoke at me and laughed that I don't have a car anymore. Thanks welcomes. The service locals expect. Charge by the hour to move as fast as my grandma. Not only do u hire scum. U let them train the new guy.
I highly recommend calling someone else. I broke down on Highway 50 outside of Strawberry on my way to Stateline. I called Welcome Towing and stated that I was 6 miles west of Strawberry and the receptionist said, "Not a problem he will be there between 90 to 120 minutes." Which I understand. So I waited for two hours. Only then to get a call from the tow truck driver stating that he could not find me and he is exactly 6 miles outside of Strawberry. I told him I was just around the next bend in the road within a mile from him. He did state that he could confirm that I was probably within a mile from him but that he is sorry but I would have to call someone else as he is not allowed to go any farther. If they have such a fine boundary line on their map that says that they cant go past, shouldn't the receptionist have stated that in the beginning. Maybe, " Well if your 6.1 miles instead of 6, we wont be able to help you." But no he told me "Sorry i'm going to have to close this work order, and here is another company you can try." I then hung up and contacted chp, who called one of their contract towers to help me and they were there in 45 min. Once we left I saw that Welcomes Towing had stopped "about 50-100 yards around the bend from where I was at the (gravel pit) that he described. If you want a experience like this and to be treated like this. Then call Welcome Towing.
Oscar, my tow driver was so wonderful. An extremely odd situation I found myself in, and he made certain I was safe and towed my car and drove me to my destination. He went way beyond the call of duty. My thanks to Oscar and to Welcomes Towing!!!!
These guys were so friendly!! I was traveling through South Tahoe and stopped for the night. In the morning I woke to a flat. My insurance kept me waiting for over two hours, and the lady who answered my call here was so kind and compassionate. The driver that was dispatched to me was friendly and easy going, even when circumstances changed and I didn't need a tow anymore, he wished me a good day. Overall, I am so grateful for this tow company!!
These guys were fantastic! I had 100 mile tow needed. Mike, the operator was fantastic, good at his job, and friendly. I was thankful for their service.
During a vacation to South Lake Tahoe my car had a flat tire. To make things worse several towing companies were not operational due to bad weather. When I first called Welcomes towing, I was told there is a wait time of 3-4 hours for help to arrive. However, they took down my number and help arrived in under 1 hour. The towing truck driver was also very pleasant to talk to. The price also was very reasonable! Highly recommend Welcomes Towing! Thank you so much!
Only here to tow u if it’s for impound or money not to help. Avoid at all cost. Payed $150 to have car towed 200ft three weeks after I payed them. They probably wouldn’t have do e it at all and still charged if I didn’t call 100 times
This company completely failed to deliver our requested battery service from AAA. The driver they sent told me their shop had been robbed of their battery testers and he could not help me. I called in to give my feedback and request another tow person come out to help us. The agents we spoke with declined to help us and were all extremely rude to us. We were hung up on twice! I could not believe it as these people are supposed to be there to help in emergency situations.
Called them twice for towing an illegally parked vehicle in our driveway...the person from Emerald Tow simply didnt want to take the call, I redialed the number thinking maybe the wrong company and he then screamed "why you keep calling here", hanging up. Police explicitly told me twice that this company handles private driveway calls. I guess its ok, if someone doesnt do what their ad says theyll do, it is their prerogative. However, offensive and abusive behaviour tells me to never call this place again.
New years eve night, this company was the only one that didn't refuse to come out. I tried three other companies just going down the list. All three answered and said they wouldn't help before I even said what was wrong.
The driver, Butch, who came out said he wouldn't tow my car that night. He said his truck would only cause more damage after looking over my car. The motor mount was broken and my oil pan was about 1 inch above the ground. He informed me how the way his truck was designed it would cause more damage to my car than the tow would cost. I needed a flatbed which wasn't available that night.
The next day I called and they were expecting me. My car was loaded on the flatbed within 20 minutes. No damage to my car besides what caused the need for the tow.
I didn't get their names but the dispatchers I dealt with were nice and understanding of how I felt being in that situation.
Butch was amazing. He even notified code enforcement about my car and made sure it wouldn't get ticketed leaving it over night. Parking anywhere in Tahoe during the winter is almost impossible without getting ticketed due to snow plow routes.
I didn't get the names of the guys that did tow my car. The invoice looks like it says Jack and he was training someone. They both did amazing and were friendly.
Next time I need a tow I will definitely use Welcomes again.
If your a AAA member and need assistance outside of South Lake City limits your in serious trouble. This is especially true if your elderly or have a medical condition. After waiting 5 hours in a snow bank on US 50, I was advised by the CHP that this so called AAA contractor chose not to provide service and that their dispatcher never assigned the call that was placed to them by the CHP 4 hours prior. Given the fact that AAA compensates their contractors on service call volume, providing assistance to members beyond a certain range is not as profitable. As such, Welcomes/EBT decided not to respond nor advise ANYONE of their decision. If it were not for the fact that the CHP forced them to state that they weren't going to respond to the call, I would not have survived the blizzard conditions. Unfortunately, my dog was not as fortunate as he had to be put down due to exposure and other contributing factors associated with being trapped in these conditions. A special word of thanks to the CHP for their assistance in helping to free my vehicle. Another example of "profit before people".
my fuel pump went out on Spooner pass called they came right away...Then came and re-towed my truck to the auto shop...I can not express enough how polite and courteous the driver was..THANK YOU!
Amy Hill
If you break down in emerald Bay at night you will be screwed these people are to scared to drive in the dark and will leave you stranded. I ended up having to hitch hike home because the roads were to dangerous on a clear nice night or so the say
My car recently Broke down in South lake Tahoe and they were the first on the list.
They did an amazing job getting my car off of the road. I would highly suggest
them to anyone looking for auto towing in South Lake Tahoe! They will be my go to guys for any towing needs in the tahoe
area!
Amazing. Service was extremely friendly, CJ was fast and extremely understanding and we were in a huge financial rut. Sometimes I feel I'm getting jipped from towing companies but they were very thorough, honest and only cared to help us out.
When my truck broke down in Stateline I knew I needed a good truck towing service. I googled around for one and found Emerald Bay Towing. I called them and they came right out. They got me and my truck back safe and sound. In a bad experience it's always good to know there is an awesome tow service in tahoe. If you need a truck tow or towing service in Stateline or Tahoe I highly suggest Emerald bay towing.
Website
