Great quality service, price and timely repairs. I also like how any repairs and cost involved are explained to me without making me feel talked down to as a woman.
I previously left a 5 star review. I had a new radiator installed as I was told by Mack's that was causing my car to overheat. Drive about 2 weeks and started to overheat again and water dripping under dashboard. They told me I now need a hose replaced that was the problem and cost would be $700. I don't know what happened to this place but it has gone to the dogs...literally! Not to mention one of the ladies that works up front is rude with a smart mouth. I understand Mack retired. He always provided excellent customer service.
For my vehicles, there just one place, Mack's with owner Travis and his guys, I'm always assured my vehicles fixed on time and right everytime. Businesses like this thats been around 55 years and with Travis now owning it but being there over a decade, this is the type of business we all should be supporting, not a big box business that dont know your, your kids or your car. For my house, its Mack's and Travis and the guys, everytime, no hesitation.
Spent 4400 dollars with no good results. Charged 300. For fuel pump twice. Travis didn't have the time to talk too me. Will not go back. $ bottom line. Too bad.
I'm very thankful for their service and kind people. I was 3 hours away from home with my child and my car wouldn't start. They sent someone to give me a jump and follow me to the shop. They fit us in and were able to get us back on the road!
Had a 97 f250 with a 460 that was in a shop in Barling twice, then to Randall Ford and no one could fix it. Took it to Mack's and they fixed it at a reasonable price. So grateful.
Tow truck operator brought my car home was 1 hour later than I was told was never called and told that it would be a bit longer which was kind of important as I had been told they would drop it off around 930a but driver was hour lat caused me some BS with my job and to top it all off the front clip of my car was damaged when I walked outside to get my key..There word against mine and I realized they won’t own up to it but still needed to put this in here so that anyone who decides to use this part of the service may want to pick another company or at least stand outside and watch them unload your car so you can keep them accountable and you won’t get stuck paying for their repairs on your damn car.
Y’all have no idea how amazing these people are! We own a Boat lift installation company out of Oklahoma. We were at the Fort Smith Park Launch Ramp (Per Customer) our flatbed trailer (boat trailer) went off the end of the ramp and was stuck in the mud with all the moss on the ramp my dually wouldn’t grab anything. This company came out lifted the trailer up so I could get pulled back out, 2 of their guys had to get in the water to hook up to the trailer and never once complained they had the best attitudes and for everything they tried including 3 different trucks it was so affordable. Highly recommend them. I can’t Thank them enough
I had my car towed here after accident that left my car totaled. They were extremely understanding and were helpful with any questions or concerns. Staff were extremely attentive and respectful as well!
Dakota sent me home with a broken radiator neck after installing an alternator, Travis sent me home the next time with it still leaking. no opinions here. facts are they didn't do the job right twice in a row and almost cost me a lot of money if that leak wasn't found. it would have overheated, gasket would've eventually blown. they offered to fix it after the second time but at that point, as anyone would, i did not trust the quality or integrity of the shop. i included names for accountability. hopefully this helps them do better, if not, hopefully it helps your choice.
Very appreciative to Mack’s Towing. Emergency Roadside Tow was available day before Christmas Eve. I didn’t catch the drivers name, but very professional. Thanks to him for getting our box truck to a mechanic location.
Mack’s did a great job on my Sierra 1500. Had the lifters replaced two years ago and truck is running great to this day with no problems. I take my truck and car here regularly for oil changes and have never had an issue. Thanks yall!
These folks just fix cars. They aren't scam artists, they dont push you to repair other things and they just get you rolling again. Need a tow? They got that too. Mechanics are available to talk to about your problem and they help you understand. Always great pricing. I love this shop!
I’m all about any business that makes my bestie grin from ear to ear behind the wheel of her newly purchased, gently used, beautifully maintained, and assuredly dependable vehicle - thank you Mack’s Auto!! God willing - this vehicle will deliver my bestie and her family to all their dreams and responsibilities for a good, long time! If, God forbid, anything does go bad far too quickly - I’m not terribly concerned; Mack’s Auto has a reputation for fair business practices and is known for operating with integrity. Especially when it comes to overburdened mothers just looking for a vehicle to shuttle kids around and make it to appointments and get to work! Seriously, look for halos - cuz these dudes are angels!! Oh! And they’re also ace auto repairmen - top mechanics and the like - but they don’t price their repairs like those other shops that charge fees that would make a Pharisee blush! Nope, Mack’s Auto is definitely a Godsend - I thank God for you and how happy you’ve made my bestie! Thank you, Mack’s Auto!!
While my vehicle was not worth the cost of repairs this time, they have always been fair, honest and stood behind quality work. They took the time to answer my multitudes of questions. They even helped me find a solution to my current transportation problem. The ONLY local mechanics I take my vehicles to and I would absolutely, 100%, recommend them to anyone.
They are great!! Very Friendly, Great Customer Service, and reasonably priced. I had a bad experience at a big dealer service and made the decision to take my car to Macks instead and I'll never again go anywhere else.
Im rating my visit 5 stars. Honest, fair and friendly staff. Its no wonder why they stay busy. I'm out of state and got off the interstate after traveling 500miles because of a sound that I was concerned about.. I came in first thing in the morning and they took care of the problem ASAP. If I was a local this would be my "go to" shop. Highly recommended. Se habla espanol. Profesonal mechanicos en este taller. Trabajo limpo y nada caro por el trabajo echo
Honest, trustworthy, dependable, affordable!!! I can’t stress those 4 words enough!
I wont go anywhere else in Fort Smith! I personally have used them for work on me and my daughters car more than once.
If I ever move away (too far away) I will be disappointed! It’s hard to trust someone not to charge you an arm and a leg. To fix what only needs to be fixed and to do good quality work!
Great customer service all the way around! They’re personable and have a great sense of humor (always cracking a joke)
I would recommend Mack’s to everyone! You won’t be disappointed!
They also have they’re own towing service available. Convenient if you don’t have another option.
Great experience! Yvette made sure to call to get permission before doing anything with the vehicle. They were upfront about issues and costs. Very reasonable prices and super friendly staff! I will only be taking my vehicle to Mack's for as long as I'm in Arkansas!!!
I've been taking my cars to Mack's for 28 years. They are knowledgeable and honest. I've even taken cars in for repairs I thought they needed and Mack's would later call and tell me it was something minor and much less expensive. What other repair shop is that honest? Their prices are very fair as well. I've been sending friends and family to Mack's for decades!
Aug 26, 2017
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