What clients say about AutoZone Auto Parts in Chino Valley (AZ)
I have had to rely on AutoZone and the expertise of Oscar one of the Store Managers here in Chino Valley AZ. My husband had to have his leg amputated (that is another story) and has not been able to help with needed car repairs. Oscar's knowledge of my Challenger along with comparable parts and fluid's has been a huge blessing. Last summer I had to replace the Throttlebody unit and assured me that it was easy enough for me to do myself ( A plus for the encouragement ). Most recently I had coolant leak, he assisted to swap the clamp thing on the upper hose and a new thermostat. He also assisted my Good Friend / neighbor with identifying an issue with her car. I WISH more people had the helpful attitude and knowledge as Oscar. I am 100% sure that if Oscar had his Own Auto Repair Shop, that there would be a waiting list for 3 weeks, YES he is that Great of a Human and the World could use more of him. Thanks a Million Mr. Oscar !!!
Had a vehicle parked over at Safeway with a dead battery. I came to AutoZone and bought the battery, then asked if they knew anyone that could help me out and go with me to put it in. Frank said he was just finishing up his shift and would go with me to swap it out. What kindness. I so appreciated the great service. Thank you Frank and God Bless!
Great Service. Bought a new battery today. Oscar was so helpful. He installed the battery there at the store. Courteous, professional and a wonderful experience. The store was also clean and organized.
Best autoparts store I have ever been to! The staff are extremely kind and helpful, and wont just tell you to sell your car to the junk yard when its an easy fix cause they are too lazy to think about what's wrong unlike orileys. The tool loaner program gives you 90 days vs orileys where they don't even give you a week.
Unfortunately I locked my keys in my work truck but Fortunately I was in the parking lot by Auto zone & the Manager of the store got it open for me, Thank you thank you thank you If you never been to chino valley there are some great people here
This is my Auto Zone. The staff always greet you and offer assistance when you walk in. I have never received the wrong part when helped. On this occasion they helped me with my need for windshield wipers, they got me what I needed and installed them for me. You can't beat service like this. Great job team, you are recommended and appreciated in Chino Valley.
Thank you !!
Dennis Begley
Carlos and Paul are amazing, they helped me to much with everything I needed and Carlos even looked at what other oils I needed, I forgot the name of the two other gentleman that helped me but everyone honestly has gone above and beyond each time I come in
I was immediately greeted when I walked into the store and was able to get what I needed quickly. I needed my new windshield wipers to be replaced and Frank C. helped me with that. He was awesome! He checked all of my fluids to ensure they were at a good level and gave me recommendations. He was very friendly and knowledgeable. I will definitely go back here again.
Outstanding Customer Service from Jared at
AutoZone – Chino Valley, AZ
I just had one of the most exceptional customer
service experiences of my life, thanks to Jared at the Chino Valley AutoZone. My son and I stopped
in as it was getting dark last night, and I was
feeling overwhelmed and intimidated—my car only had one working headlight, and I had no idea how to go about replacing the bulb. As a woman
unfamiliar with car maintenance, it was a stressful situation.
Despite clearly being busy, Jared went above and beyond to help us. He took the time to find the
correct bulb for my vehicle and didn’t stop there,
he personally made sure it was installed properly. But what truly blew me away was what he did
next: Jared had me get in the car and he walked
around the entire vehicle to check that my
blinkers, brake lights, and newly installed
headlight were all functioning perfectly. His
attention to detail and genuine concern for our
safety was nothing short of amazing.
Jared’s kindness, patience, and dedication made a lasting impression on both me and my son. He
turned what could have been a stressful evening
into a moment of relief and gratitude. Because of him, I will always choose the Chino Valley
AutoZone over any other auto parts store in the
area.
Please make sure Jared knows how truly grateful we are. He exemplifies what customer service
should be—caring, thorough, and genuinely
helpful. We look forward to seeing him again.
Thank you, Jared, for making us feel safe and
supported. You are a true gem!
I have had a problem with my starter, I purchased this starter about 6 months ago,, after removing the starter I found that the flywheel is bad,,, I contacted AutoZone to get a price on a flywheel,,,, the associate gave me the price and I explained about the starter,,,, the associate that he would warranty the starter even though the damage to the starter was probably due to the defective flywheel,,,, l'm very grateful for the customer service of this association and of all the employees @ The AutoZone in Chino Valley AZ
Carlos was so super helpful and friendly! He tested my battery and it needed replacement so he replaced it for me! He then checked my starter and my alternator. He was very helpful and very thorough. Great service!
Excellent service from this local store. Fast parts ordering and everyone was very knowledgeable with what I was asking for. Highly recommend this location. Thanks guys!
Great customer service! Oscar was super helpful just a few minutes before closing swapping out an oil filter that happened to have bad threads straight out of the box. Would recommend!
Oscar was incredibly helpful and skilled! He helped me replace my headlights and my windshield wipers while being kind and courteous. You’ve gotta go meet Oscar!
Chade is the Absolute Best!!! I always get treated like I am his only customer and he always makes sure I get the best deal!! Will recommend Auto zone in Chino , entire team is super awesome
I always try to go to Chade when I’m in he’s super helpful and always takes the time to get me the parts I need and if not he directs me to a place where I can get it if Autozone dosent supply it. Great guy highly recommend dealing with him when you’re in!
These guys are great, Google maps gave me an address down by the outer loop Rd, way wrong answer. I was able to call them, and head to McD's parking lot. Got my friends battery and cables took them to her. She was able to get to fix her car and made it to work on time. Autozone you are a rockstar....
Thank you so much to Oscar at Chino Valley Autozone. My sister and I came to get a battery replacement there. The service was great. Oscar was not only multitasking by helping customers and answering phones, he's efficient, friendly and experienced.
I was having trouble with my car battery and stopped here to get it checked. The worker who helped me, Frank, was very patient as he explained the situation. He checked the battery and cleaned the corrosion, and now it's working fine! The employees here are always so kind and patient. 10/10 would recommend!
I was having some problems with our car slow starting and I stopped by the AutoZone in Chino Valley, AZ to check on Battery prices. Oskar (the manager) went out to my car and tested my Battery and it needed to be replaced. He then sold me a new battery and installed it for me for Free. Talk about great and attive service... Thank You, Dennis..
My car battery died yesterday and I ended up calling a tow truck and they towed me auto zone where my husband Jeremy and I met George who was awesome. He changed out the battery so quick I barely had time to walk to circle k and back! Awesome customer service while being quick and efficient. GEORGE definitely made my hard day much better.Thanks a million.
Brian K & Jorge went above and beyond what was expected! Not only did they test my battery they replaced my battery and were very professional and kind. They explained why using the gasket and oil was important to help prevent/reduce corrosion. I truly appreciate their assistance in my time of need. This is the kind of service that makes me a return customer at Chino Valley Auto Zone!!
I called after 8pm, and was lucky enough to get help from Jay. I had lots of questions about a couple parts I needed to order. Jay patiently looked up all 3, found out I had some warranties I could use, and ordered the remaining parts to be in next day. Such great service, always appreciate when people go the extra mile to help someone out.
As a senior woman and a widow, it was time to service my car. My neighbor would do it for me so I went to Chino Valley Auto Zone to buy all the stuff. This was never my “job” before but Frank was on the job. I had my list but he explained and gathered and even came out to my car to check a few things. I so very much appreciated his help.
Chade was such an excellent help! He chose to stay after closing simply to help us with our car issues and was overall such a nice and personable guy! Ask for him if you want a genuine and good experience for both you and your car.
Terrible Service
He dropped my battery down and said, “it’s dead, fully charged but cells are dead”walked away helped another customer.
I didn’t know if I was supposed to wait for him or if he wanted to make a battery sale… who knows… everyone there seemed to hate their job so I guess I deserved that kind of treatment. How dare customers ruin their day! I carried my own battery out and left. Don’t think I’ll go back.
Really nice people here took Care of me with my needs in keeping my truck in shape. Also very knowledgeable knew that I could replace the valve stems on my truck tire's without having to replace the tire pressure monitors saved me about 200 bucks. Also were knowledgeable about windshield chip repair which saved me having to replace my windshield. And of course they always have the best prices.
Brian K. was awesome. Amazing customer service. He spent his lunch break helping me replace my starter that I purchased from the store. He was very knowledgeable about my older car and knew exactly what to do. Thank you so much. Highly recommend
Went into the store to buy specific items that I thought I needed. Was greeted by the manager, Oscar. He was very friendly and helpful. Instead of just giving me my parts and taking my money, he took the time to listen to my issues with my vehicle and found cheaper alternatives. Plus he even helped me replace the part. In the rain!! He completely went above and beyond!
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