This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Tri-City Towing and Equipment Transport in Chino Valley, AZ scores 94/100. Sentiment is strongly positive: many cite fast, professional drivers, clear communication, careful handling of luxury, RV, and heavy equipment, and fair pricing—some even note proactive refunds. Strengths include courteous staff, quick ETAs, long-distance capability, and problem-solving beyond basic tows. Complaints are rare but mention a disputed upcharge and an alleged missing-items incident; occasional waits stem from insurance delays. Little to no data on inventory, yard organization, or parts. Overall, reliable customer service.
What clients say about Tri-City Towing and Equipment Transport in Chino Valley (AZ)
Leo came out to help us with a lockout. It was the second time I was helped by Tri-City Towing. Last year they did a heavy tow for our RV. This time Leo came to our rescue. He is top-notch! He was fast, professional, charming, and polite. He didn’t even mind our two large dogs barking. He was very cordial and courteous and did the job quickly like a total pro. Very happy! Will recommend and use this company’s services when we need help. Thank you Leo and Tri-City Towing. You rock!
This company is top notch. Very professional . They have the right equipment to get any job done.
Very courteous and can get the job done . If you have a choice these are the people you want to use
Tri City towing was excellent. Justin came to our rescue and got us out of the mud. We got stuck in our own backyard lol. Thank you for saving the day!
Needed them last night after I couldn't dodge a pothole and blew my tire out. Thanks ADOT for the condition of that scenic stop.
Anyway, limped down to Camp Verde and they managed to get someone out quickly and haul my poor car down to Glendale. The driver was cool and he got down to the Valley in really good time. If you find yourself stranded in the Verde Valley, go with these guys.
Had a great experience with the company as a whole. Dylan especially was very friendly and personable. He showed up promptly, was very knowledgable and help diagnose an issue with my vehicle. He went above and beyond by bringing my car to a mechanic then dropping me and all of my camping equipment off at a hotel (including my bike which was also towed). Very cool.
Tri City does all my heavy hauling. They are prompt and communicate very well. They often are able to move us next day even when it's my fault for short notice. They have multiple trucks so they can move multiple pieces in a day. This makes us more efficient and we are thankful for them.
My husband's truck was towed due to a medical condition that he suffered. After we paid almost $400 to get his truck out and back at home is when we noticed that our personal things in the back seat had been gone through, and that we were now missing two costly collectors knives that were underneath the back seat of our truck.
Highly recommend Tri-City Towing! The driver, Jason, drove my van and I to Flagstaff (93+- miles) efficiently and quickly. Very sweet young man with friendly attitude while respectfully listening to me, an old woman, for the whole drive. Lol! Thank you, Jason. You made my day!
After my precocious 4 year old locked my keys in the car, I filed a roadside assistance claim through my insurance and they deployed tri-city towing right away. A couple minutes later they gave me a call, and it only took a few more minutes for them to arrive and get the job done. The guy (I think his name is Dillon) who assisted me was pleasant and friendly, and worked efficiently and professionally. I hope I never need to call on them again, but if I find myself in another tricky situation I definitely will! Best roadside service I’ve ever had!
I just had my vehicle towed to an auto shop. Dillon was the tow truck driver and what a wonderful surprise. He has a larger than life personality. I really appreciated meeting Dillon. He made my day!! It was nice meeting you Dillon and thank you for making me smile!!
My Name is Hector Saldana, I'm really thankful for you guys taking care of my vehicle. Is an honor to know that there still hones people in town. Thank you again for taking care of the incident on my vehicle.
Talk about AMAZING. Not only did they do what I thought was next to impossible, Tri-City had clear communication and had amazing pricing. Setting up this service was a breeze and I'll definitely be using them again.
Dillon was a lifesaver. Kind, courteous, professional (with a kick ass playlist!)...thanks to the several good folks who stopped to check on us and those who actually got us back on the road. It wasn't the trip to Sedona we had planned but if you are going to get a flat, it's the best place to do so!
Dillon was prompt! My car needed to be towed to a location that had a very narrow and long driveway. He executed the drop off perfectly. He has great communication and people skills.
Dillon was an excellent service representative he communicated when he was on his way, and how far he was. He was a previous care assistant worker, my mom being not able to walk and wheelchair bound he picked her up and helped her into the tow truck as well as helping her out.
Great conversations about where he came from and his experience living in Arizona.
Excellent company. Professional and knowledgable from dispatch to tow driver. Garrett did an exceptional job loading and transporting my VW with a locked up ignition. Thanks Tri-City Chino!
Dusty was amazing he was very sure of his job he was safe and took great care of my truck if I could put six stars I would!!
Thank you Tricity towing and Dusty!
Tri-City Towing was a lifesaver when I broke down on my way up the I-17. They got me to a nearby repair shop that had me back on the road the same day. The wait was about three hours, but that was due to Progressive, which set up my roadside assistance. Unfortunately, Progressive overcharged me for mileage so they desrve a 0-star rating (and a switch of my insurance provider), but Tri-City Towing did a great job and was reliable throughout the process.
They were quick to help me change a flat tire on the side of I-17 when the towing company that my insurance company called didn't show up for an hour nor bothered to call that they weren't coming. Forget calling your insurance company for roadside assistance, just call Tri-City Towing directly.
Watching them taking beyond the extra care for my vehicle being towed to a repair shop is the reason why I love tri-city towing for our community. I’m happy with the service and how friendly and knowledgeable the staff is, them reassuring me, and giving me additional knowledge on how they can work with my insurance company on another issue I had with picking up a rental, I really appreciate them for everything. 100/100 excellence in the industry and for being local.
Mark Anthony did a great job towing my car. I have AAA & I was just shocked that with all of the tow trucks that your company owns we had to stop in Black Canyon City, pick up another vehicle, drop it 1st & then 2nd he drops off my vehicle. Mark Anthony is doing a good job. Why would the dispatcher do that is beyond me & the 5 star rating only goes to Mark Anthony. The rating for your company would be in the negative because of the company having no consideration to me the 1st tow that had a call placed hours before the 2nd call.
I would Like to Thank Tim from Tri city towing for being Very professional, with a great Attitude. You tell he loves his Job which is helping people. I hit a deer on I 17 around Munds park. I called my Ins company the contact Tri city towing. They sent Tim out he was very understanding and prompt, class act of a person to get to my vehicle. Took me and all the way back to the Valley from Munds Park. I would recommend Tri city Towing. (Tim) Thanks an again.
Garrett was extremely professional and helpful. He gave me a tow and then did a fantastic job of getting the vehicle parked, despite it being basically non-operational. True expertise and great service - felt very safe and reliable!
The best service I have had.I had a flat Tire and they( Terry) was there promptly. I watched this guy change my tire within two minutes, he was so polite, he offered us water and made sure my kids was safe. If anyone gets roadside ask to have Terry, a very professional guy.
Would not recommend this company, especially if you are in the trucking business. Had a truck and trailer go over on it's side and Tri-City Towing decided to do some price gouging on us. We are small company and it really hurt us. We will complain to our insurance about this for sure. I will never use them as they have no problem taking advatage of others in a tough situation! Lesson learned!!!
Had our large rv towed to Prescott after having truck troubles. Garret went above and beyond to help us out. Well done. I would recommend Tri City Towing to anyone!
Chris from Tri-City arrived within 15 minutes of me submitting my roadside service request with my insurance. Had my flat changed and spare put on in no time. Super professional and quick service, 10/10 would recommend.
The gentleman that came to change my tire (Todd?) was very polite, efficient, helpful, knowledgeable and friendly. He didn’t mind me asking questions about how to change the tire (not that I could because the tires are pretty big and heavy, but maybe if I had to…). I had no problem with Tri-City towing and would use them again if needed.
Driver of this deisel nearly killed my entire family. Crossing oncoming traffic with out a right of way - when there was NO CLEAR entry onto the hwy. Pulled out of a business in Chino Valley, AZ. then, proceeds to nearly clip us AGAIN as we are in the round about. Keep in mind, we were in the round abaout ahead of this guy, and NOT speeding. This guy literally took up BOTH lanes in the traffic circle and nearly hit our back end. I called to complain to the business and she hung up on me. Completely unacceptable behavior from any business. Especially if you're driving a massive diesel branded with your business name.
Website
