First off I'm told they needoney up front and ce back for part. They didn't give receipt so when I came back I had to argue that I'd already paid. Then when I get home the part they pulled looked as though they ripped it out of the dash. And it was so brittle it broke into pieces trying to install it. Never again.
They are awesome! I had a great experience with them. Reasonable prices and friendly staff. Will recommend them to everyone. AA Auto Parts is the best!
We are rebuilding our truck and They have all the parts we need. So far our experience has been very pleasant. They are good about teaching how this auto parts store works. It’s not the traditional kind where you go get your own parts and bring them what you got off the old car. They get everything for you and you pick it up within a day or two.
It was recommended I visit here when another salvage yard had only one of the two parts I was looking for. Shay and Jose were very personable and helpful. Shay located several vehicles that possibly had the part I was looking for. Shay went and looked over the possible donors, then came back and had me go along to make sure it was the part I needed. It was. The price was extremely fair and the service was awesome. Shay even told me if the part didn't work, to bring it back and they'd make it right. It shows me they want to take care of their customers and satisfaction is their goal. Job well done, guys! I'll be visiting them again in the future, as I am sure my old truck is going to need more love down the road.
Amazing service, called in to check if they had a part in stock and they referred me to another auto parts store that did have it in stock, gave me a name and contact number. Incredible customer service for someone who wasn't even going to buy something from them that day. I will definitely call them first for any auto parts needs!
Shea gave my son and I excellent customer service. He turned a not so great situation into a better one. Thank you Shea for your dedication to helping people.
Had someone steal a tire and wheel off my car and left it on a jack while inside work. Called around and Shay at AA Auto Parts took time to talk to me and find something to get me home. He even stayed open late and offered me tools to help. Great guy, I can't thank him enough. All he wanted to do was help me, a stranger. I hope I can repay him one day or pass on his great gift. Thanks again. Pete
Got into a car accident and had to sell my car as salvage. Everyone in the office was very helpful and kind. Of all the towing and salvage shops I had to go into, Shay was the first to think to ask if I was ok. I was given a very fair offer and never felt patronized or taken advantage of. I highly recommend this business.
These guys are awesome. I called about a Lexus LS400 speedometer which was worth $35 but they still took the time to research it for me and make sure it's what I needed. I received it the next day. Very happy customer!
The worst thing about being a woman who drives a diesel and looking for truck parts, is the way we get spoken to. I didn't feel any embarrassment or hear that patronizing tone for being a diesel rookie. Even if I don't utilize them now, they are definitely on my DO call list.
These guys are amazing. They are so nice and their pricing is really good. I have only gotten one or two parts from them that didn't work and each time they have given me another part that did work or gave me my money back if they didn't have it. I always recommend these guys!
They have an excellent computer system that can verify the make of your vehicle through the VIN if needed and tracks parts. What I like best is they do all the work of finding and removing the parts and do offer a guarantee that it is good to use. You order the parts over the phone and go get them when they call you. One time I got the wrong size window for my truck but I just went back the next day and exchanged it for the right size. No problem.
Shay Milligan was an absolute pleasure to work with, if you are tired of dealing with the run around with junkyards talk to these guys, I am the store manager of a very busy shop in mesa Arizona and you will be hard pressed to find better service at a junkyard anywhere. Thanks again for your help Shay I truly appreciate it.
Purchasing a used engine from over a 1,000 miles away can be a little concerning, but I am happy to report that I had a wonderful purchasing experience with AA Auto Parts! Jose and the rest of the folks at AA went above and beyond to get the engine in question running and even sent me a video of the engine running to my cell phone to confirm that there were no knocks, etc. They also cleaned the engine and did a great job in prepping it for shipment. Specifically, they capped all coolant openings, covered the carb, wrapped up the engine and secured it to the pallet for its cross country journey. I would certainly buy another engine from AA and I would recommend them to friends.
The person I dealt with was very helpful at first contact and said that what I needed would be available the next day and he would call me when it was delivered, so when 2:13 PM the next day came I called him. I was told he was busy buying a car and I said I would call back, I called back at 2:29 he was still busy, again at 2:53 still busy, again at 3:48 was put on hold about 12 minutes and finally was able to speak with SHAY, he said the part wasn’t delivered yet and he would find out what was going on and call me back in a few minutes, that never happened. At 4:42 I called back because they close at 5:00 and knowing how busy Shay can be I wanted to make sure I could talk to him before they closed, I was put on hold immediately for almost 10 minutes then someone other than Shay answered, he said Shay was busy again and maybe he could get me some answers, so after I explained what I ordered the day before to this new person he told me that it would be delivered tomorrow. All of this “run-a-round” in 2+ hours just to be told the part would be delivered tomorrow made me a little upset so I cancelled the order.
I highly recommend this place if you ever need a vehicle sold quick and if it’s no longer running. I had the pleasure of working with Shay for a little over a month after randomly calling his business to get a quote on a 2006 Toyota Tacoma with a blown engine. He offered me the best price for it, towed it to his yard on his dime, and allowed me to square away the lien and title without penalty. I’m not used to this kind of service, since I’m a woman and not taken seriously in this business. Shay more than took care of my truck issue and now I know who to call in the future for parts and or used vehicles (currently looking for a great running older model Honda under $1100). Thanks Shay & AA Auto Parts!!Keep up the great work!!!!
Awesome service. Had my parts ready within a few minutes. Very polite and respectful. Highly recommend for any of your needs of used parts. Prices very reasonable...
This is one of the most inexpensive place to buy used parts. Very helpful and if they didn't have the part I need they found it for me. And I was able to sell my daughter's wrecked car for a good price.. thank you.
I called looking for an alternator for my car and the had it! They said they would have it ready in about 2 hours and when I got there they let me know I was the next one and it would only be a few minutes. So I waited inside (they have cold A/C) and I didn't have to wait too long. They were very nice and answered all my questions. My car is running now and the part was very affordable!
DONT EVEN WASTEBYOUR TIME. We waited 30 minutes to help cause they were busy which is fine we're told that they have the part. They were so sure about it. Paid for the part then had to wait ANOTHER 45 minutes for them to bring up a reservoir. We come back for the part that we PAID for to be told oh sorry it's missing... MAYBE YOU SHOULD ACTUALY CHECK YOUR INVATORY BEFORE TELLING A PAYING CUSTOMER YOU HAVE IT. Wasted almost 2 hours for the worst service and no part!! Your better off going to u pull it
I called aprox 8:30 in morning 5/14/ 2017.they hard my part, price was fair. Typicaly i would expect 1-2hr wait time. They never called me so i went over tryin to wait patiently, kept asking about door they are working on it he said. Finally after all my time wasted his worker comes to front office. Hasn't even started pulling my door off. Couple bolts &1connector .so i had them reverse my payment went to different junkyard $10more way better service
Go see Shay and his experienced staff for all of your used or aftermarket parts needs. Inventory is very diverse and priced right! Plus they stand behind everything they sell. Thanks again!!!
Great service. I went in for a Fuel Pump for my Chevrolet Cavalier 1997 2.2L engine and the one they had on their lot was so damaged they could not sell me it, so they ordered a brand new one for only $100.00 (plus tax) and it came the next day at 10:30am. Very fast service. Auto Zone would have charged me $270.00 dollars for a new Fuel Pump. AA Auto parts is the best.
Great service. Shay helped me get what I needed and checked the parts visually prior to selling them to me. He went over and beyond and then some with the customer service. I don't see what people are complaining about. And the prices are great by the way.
I called AA auto in search of an interior trim piece for my Silverado. Shay helped me figure out what piece I needed. I asked if they wouldn't mind holding the piece for a week for me as I live in Oracle ( very far from AA auto...). I called later on in the week to ensure that the piece was still on hold, a lady answered who kept putting me on hold and I honestly could not understand what she was saying. However the piece was still on hold and I made the trip down to pick it up. When I arrived I talked to Shay about upgrading my stock mirrors to newer styled Silverado towing mirrors. Neither of us had much experience on the subject and he was hesitant to sell me something that may or may not work for my truck. Shay however went above and beyond and called his resources to figure out exactly what mirrors we needed to purchase brand new from their parts dealer. I may have been able to purchase them cheaper from amazon but the convenience of him researching with me and figuring out exactly what mirrors to purchase sold me. The mirrors came in quick and when I came to pick them up we realized we had a minor miss understanding on the options I needed. I needed power mirrors and these were powerless. Shay once again exceeded my expectations, called the parts dealer and got them to drop ship the powered mirrors to my house the next day! I couldn't be more happy with the mirrors after install and how Shay handled the situation. The only reason I am giving a 4/5 star is just from interactions over the phone mentioned above. If AA auto just works a little more on initial interaction and customer service over the phone I think these guys could take the company to the next level. Thank you AA auto and Shay!
I don't know where some of these rough reviews came from. Every staff I spoke with and conversations staff had with fellow customers was pleasant and helpful. They are busy and make it happen. Jennifer was especially helpful. It all made for a pleasant experience. I will return. Thanks!
Worst customer service ever!! You’d really have to improve to be bad. We called to verify they had the part in stock still they would not go check before we made the trip to pay them for the part. From there we had to wait 6 hours for them to pull the part and then go up again. We waited for the call which was late, so we called them to verify it was ready and ask them to hold the nuts and such for us because some were destroyed in the removal of the old part. After calling them we get the call its ready. They told us to come in they would get us the nuts and bolts. We chose to wait until the next day after reading other reviews. We arrive in the afternoon expecting to pick up the part and nuts and bolts, an hour and half later we have the part but no nuts and bolts to attach it with. So it took them 3 days to pull a wiper motor they could offer the customer service to hold the nuts and bolts even for us to buy from them. I absolutely will never do business with these people again, they were close and affordable, but far from easy or convenient.
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