All City Towing JunkYard in Tempe (AZ)

This tow company has a racket with the Tempe Police. One of our vehicles was involved in an accident yesterday. The police authorized the tow driver to relocate the vehicle out of the road. When requested to drop the vehicle, as soon as we arrived on site, and that we had our own tow truck and body shop that we already work with, we were told that because Tempe Police authorized the vehicle to be moved, All City Towing was allowed to take it to their yard. I advised the tow driver that the police did not have possession of the vehicle, nor anything that authorizes them to take property without some form of judgement. I advised the tow driver that he was hired to relocate the vehicle out of the driving traffic, but nothing authorizes him to take personal property without consent. The Tempe Police backed the driver, saying that they have a contract. I understand they have a contract to move the vehicle out of traffic, but they do not have a contract to commit grand theft auto. The company was paid to drop the vehicle on the side of the road, and the process of a police report has begun for theft. To add to the situation, the driver told me that although it is my property, he can take the vehicle. When asked what authorizes him to do so, he said "It is just the way it is". He then told me I had 10 minutes to figure out what I want to do(he had already been told multiple times by this point, of what the expectation was, AND our tow truck was parked behind him) or he was going to steal our vehicle and take it to his tow yard. Keep in mind, we did not want it in the yard due to multiple incidents previously of other crashed vehicles being left in their lots and thousands of dollars of tools go missing. When filing a complaint with the office, it is blown off. The response from the police and the driver was that we should just keep reporting it to the office. I will not let Tempe PD, nor All City Towing continue to break into my vehicles, and steal equipment because these two parties completely unrelated to me have a contract. I will be looking closer into the Takings Clause for the Tempe PD portion.

Paul Knecht was awesome, Scottsdale PD called him in with the flatbed truck to tow my car to the Mechanic from the scene. Paul arrived timely and was very knowledgeable about everything. Have to give this guy props for the way he took care of my vehicle. Thank you Paul and thank you All City for your contract with Scottsdale PD

Between the police department and all city towing, it's the biggest car theft ring in existence that proves to be legal. I tried everything from showing a copy of the title with my signature on the back to the temp registration In my name. I have now lost 2 work vans with equipment in them because of the unbelievable rules they make up to make it impossible to regain ownership of your vehicle and property in them. Absolutely the worst experience to deal with.

This is the most predatory and poorly ran company that I’ve come into contact with. This is my second experience with this company towing cars unreasonably. If you are able to impound someone’s vehicle during your “closed hours”, they should be able to release it during those same hours. It is fraudulent to purposely hold the vehicle for x amount of hours to make a profit. Furthermore, the customer service is shameful. I pulled my car out of my driveway at 2:35 to let my sister out to go to work, went back into the house to my things for work, and walked outside at 2:50 to my car being towed. I tried to tell the man that I had just pulled the car out, but he hurried up and pulled off. I called and that same pitiful employee was rude and aggressive. This company needs to be shut down.

Had to go down due to some issues. Wendy was very nice and professional went above and beyond to help me. She was sooo sweet and awesome! Couldn’t have asked for a better experience

I had an employee that was involved in a vehicle accident. The tow truck driver insisted that we allow him to take our truck to their tow yard because insurance would pay for everything. We asked that he move it to the closest parking lot, which he replied, "that will cost you $150.00 and your insurance will not pay for it." After arguing with him about it for almost an hour, he finally dropped it where asked and we had our own tow company take it from there. This company is a joke and only out to get the most amount of money from insurance companies while they loot through your vehicle. Avoid at all costs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had these guys tow my vehicle to a shop locally. Unfortunately, when I arrived at the shop my drivers side door was nearly completely ripped off and my control arms were messed up bad! They said, “we don’t know what happened.” Yeah….right. Thanks a lot. Now I’m going to have to sue.

where do i begin .... they tow my car from my apartment where im parked in my own spot... take it to a sketchy lot in the middle of tempe where homeless are wandering. its pitch black and as a woman how scary ?????!? my friend was towed a week before and its $120 then today they pick my car up i go to get it an hour later and it's now $140 for after hours... ok no problem but if i come tomorrow it's $135 for storage fees over night. but isn't it after hours? extra money and u aren't even open? and to top it off i go for the after hour pickup and first them tell me 15-30 min wait now it's 2 hours what a messsss and complete waste of time !

Very rude unprofessional employees they towed our car wrongfully I asked Vanessa why they couldnt pull the plates and confirm disability was on the plate she started going off saying they are not the police while the dmv offers those plates for a reason I kept saying Im respectfully asking out of curiosity wouldnt stop yelling Absolute garbage people

ABSOLUTELY AWFUL COMPANY! They towed my car from a visitor parking garage when I had a pass to be there because they made a mistake. They admitted they made a mistake but showed 0 empathy during the calls, made me go and pick up my car after they took it from me, and said there’s no compensation for at least the Uber I had to take to pick it up. I had work in the morning and they wasted my time and money because of their mistake.

Fantastic! Who doesn’t like their car towed in the middle of the night with no clue where ones car went and also have to pay for that! I couldn’t recommend it more if you’re into that!

Horrendous experience. My vehicle was illegally told from a loading dock as I was moving things from my car to my condo, which is up for sale soon. There is no sign indicating any time limit. And I was there for the purpose of unloading. The staff is rude and they will hang up on you if you mention calling the police or a lawyer. If you have the unfortunate experience of dealing with a fraudulent tow with this company, make sure you get a receipt and then do a charge back on your credit card for fraud like I plan on doing if they require payment.

So I got my car impounded because the registration was behind I end up getting arrested that day/night only to get out later on that night without even seeing the judge. I called All City towing for my car and all my belongings in it my purse my keys to my storage keys to the house credit cards everything I was informed that I can't get none of my belongings out unless I was able to come up with a 30/60 or 90-day registration which the cops were informed that I was unable to get the title to the car and the paperwork with the information that I need in order to get the title is in the car so it's a catch-22 what I don't understand is why can't I get my personal property out of my car my work clothes my purse everything unless I get the registration up to par my question is what does my registration have to do with anything about my property that's in my car I never stated I'm trying to get the car out of impound I just want my personal belongings and I feel that what they're doing is is illegal I should be able to get my personal belongings out of that car at the very least

They are theives the work out in the open hold your car hostage for hours until they feel like showing up after they got 10 people waiting 5 hours should be jailed

Had my friends car towed from a 1hr zone when we parked there for around 15 minutes. They won't let us get our house keys or phones and left us stranded in the middle of the night trying to figure out where to stay without anyway to pay for anything. The lady on the phone was very dismissive and would not listen to anything.

It's the worst place ever! The front desk lady just hung up the phone on me. They simply steal your car and want you to pay for it!!

Extremely predatory company that preys on college students and other vunerable populations in Tempe. Will disregard property rules and management just to get a quick buck. Unreasonable and callous.

We came to this location because my mother had been in an terrible accident that resulted in engulfed flames & there were a set of keys that were needed still in the vehicle that ‘All City’ had towed the evening prior to our visit. The young woman at the window did not deliver the best customer service experience. The attitude she delivered was not friendly or kind whatsoever. My mother and I are definitely ones for kindness and great customer care/support but it just seems as if we were extremely disappointed with the “help” we’ve received.

Getting your car towed really sucks. The cost was ņot to expensive, about$50 a night. The woman who works here was great. I called the main number 1st to make sure my documents were sufficient. Apparently, there was a misunderstanding. So, when I arrived, the woman there helped me to get the acceptable documents quickly. She went so far as to call the local MVD and explain what was needed. All I had to do was go to the MVD and pick them up. Of course, the men at the tow were super quick to retrieve from my car. If I hadn't had a mixup, I would've been in and out in 10 minutes.

It cost me an extra hundred dollars because of their contract with the Phoenix PD! No legal right to hold the car two extra days other than their contract has stipulations about what information they require to release your vehicle. It's a scam but they claim otherwise. They wouldn't even accept my sworn affidavit with the Scottsdale Police which was taken after my vehicle was stolen, the same night they towed my car in after the Phoenix PD recovered it.

I came to release my car so it can be towed to an autobody shop to be repaired and I have to give a shout out to David who was very helpful. He helped to unstrap the car seat from the car and carried it out for me as well as offer recommendations for local body shops in the area. You are never visiting a tow company under good circumstances, but at least David was helpful!

You guys towed our car. It was an honest mistake on our end, we are not from the area. We even offered to pay the fine so we could get our car back and we couldn’t do it until the next morning and we missed our flight which cost us hundreds of dollars. I get that you have to “‘make money” but where do you draw the line of being fair to people. Rediculous. Even the cops tried to help us but you guys made it impossible.

Our car got stuck in a mud hole off a gravel road outside the highway. When I called I told the woman I spoke to that we needed a 4x4 - I had already spoken to other type companies and was told that was what I needed. I gave her our coordinates which she had trouble with even though the other tow companies I called did not have trouble. After close to 30 minutes she finally told me that we needed a 4x4 and she didn’t have any. I had told her from the beginning that’s what we needed. I still stayed polite to her but she was snarky and rude, saying we were out where we shouldn’t be and would just have to wait until morning for a tow. She made a difficult situation worse but more importantly she wasted time we didn’t have and could’ve spent with someone who could actually help. We had an issue with gps and had gotten lost at night. We didn’t need her snarky input. Anyway, if you want to do business with a place like this, go for it. They’ll probably waste your time too.

Avoid this company like a virus. Towed my jeep to their storage lot, then when i came to pick it up, the yard attendant was dragging it with a forklift, while the transmission was in park. I took pics of the skid marks and the damage caused by the forklift colliding with the truck. The company owner refused to pay for the damage caused by the idiot on the forklift.

The girl who answered the phone was extremely rude and hung up on me on the phone twice. I was able to get my car back without too many issues, but hanging up on a customer is extremely unprofessional and the lady who answered should be fired.

This company towed our car. I understand they’re contracted by businesses, apartments etc., but the arzeholes had to write numbers about a foot long on our windshield with some kind of strong, real paint. ZERO excuse for this except they want to be jerks. It took solvents and quite a bit of scrubbing to get this off. Businesses that are using this towing company, if you want repeat customers, you’d do best to steer clear of this company - I think they’re going to give you a bad name!

if i could give no stars i would. company damaged my car when towing, said “sorry about that”, and that their corporate would get back to me in 10 business days “give or take”. company sucks 100%. if i need to, i’ll get a new rear bumper thanks to them.