All City Towing JunkYard in Chandler (AZ)

I was car pooling to work and parked in the wrong spot, one spot next to where I was supposed to park. So my car was towed. I accept responsibility and paid the ridiculous $255 fee. However when they returned my car, the driver window was gone!, my batteries completely dead (1yo old battery) , and they left paint on the wind shield. They did nothing to jump start my car, fix window, or remove their paint.

I had to get my husband's motorcycle out of their lot after an accident. Since I wasn't on the title or registration, I had to get a letter with some info on the motorcycle written and notarized. I spoke with Anthony, I believe. He made sure I had a list of everything I would need. Read him the letter I had ready to go and all I needed was the plate number which was added. We were able to get the motorcycle later that day and the process was so smooth because of how prepared I was because of Anthony telling me everything I needed beforehand. Thank you Anthony, and All City Towing for helping me during such a stressful time.

Talk about a saving Grace!!!! A big shout out to Ms Elizabeth at the front desk. Not only did she have all the answers to my ridiculousness, but an EXCEPTIONAL customer service experience at a tow yard blew my mind..... Thank you Elizabeth

The person on the phone said the fine was $215, when I got there she told me it would be $270, I didn't want to, she quickly changed her mind and charged me $230, it's ridiculous!

This is a big towing company 8n the Phoenix area. I have been doing business with them since 1991. Great response time and dedicated drivers give towers a really good name. All-City is truly ALL CITIES in the valley. You can trust this lot, the security is fantastic. The employees are accommodating and friendly. They deal with folks who have been in accidents all day long every day, they are pros. They will accommodate you to the best of their ability. When you see those tow trucks at accidents they are very important. The all city drivers are good guys and busy. Truly "Johnny on the Spot". Thanks again All City!

I didn’t know what to expect from a towing company, but after my wreck they handled everything very well. When I went to retrieve my belongings the guy drove me out to the lot in a golf cart, taking care to go slow because I was still hurting. He helped me empty the car and made sure I didn’t miss anything. The front desk people were nice and pleasant. There was even money in the car that didn’t go missing. I was very happy with the experience.

Excellent service, my vehicle was stolen from Mercedes Benz of Gilbert and they recovered it. Heavy damage.

Needed to get belongings from vehicle. We don't have a vehicle any more so we had one chance to get belongings and we couldn't. They filed for transfer of ownership 10 days after towing. Before we could even ask Judge to b release car

The people are very professional and very informative. The waiting area is air conditioned and has a vending machine. There are about three windows (behind plexiglass with a speaking hole in the middle that makes understanding each other easier).

I never thought I would leave a towing company a 5-star review as all of my experiences in the past with other companies have been negative due to being towed/booted in a college town. I totaled my Tesla and All city towing was the company called after the accident as they are contracted with the city of Chandler. I called the next day to see if I could retrieve some items from my car and they let me right in and were very helpful & accommodating of my requests. The guy in the yard drove me out to my car in a golf cart and helped me break into my Tesla since it didn’t have any power after the wreck and wouldn’t open. The other guy in the yard came over and helped too and I had a good chat with them. Very positive experience in light of an unfortunate life event.

Staff is very professional. The key to a good experience is come prepared with drivers license and proof of ownership. If you don't have your title or registration, ask your insurance company to email you your MVR. The titled owner(s) are the only ones that can access the yard. They are protecting the owners property rights.

Terrible company to deal with! Avoid them at all costs. If you have a choice to use any other tow service, use them, NOT All City

Most friendly and helpful staff that I’ve ever experienced at a tow shop. Caught me by surprise but so glad this is where it was towed to!

Conner assisted me with getting back into my car when I came to pick it up. He was knowledgeable and professional. He's a very good asset for All City Towing. What a nice young man.

HORRENDOUS CUSTOMER SERVICE. Rudest Tow truck driver I've ever been associated with. Unhelpful and definitely uncaring. My son had an accident with his 66 mustang which we restored as a father and son project. He was very upset and obviously had a rough day. The police officer said that they would tow it to my house for an extra fee, which I was happy to pay. When the driver arrived I asked him if he could please put it on the back of the tow truck and drive it to my house he said "I don't care what you want, I'm gonna do it my way." and walked off. Unbelievable that this company is still in business with that type of service. Worst experience of any business I have ever been associated with. I would give zero stars if possible.

Honestly, not the friendliest staff in the world. I get that they deal with a lot of angry people but in my couple experiences with them it seems like they're just miserable people on the phone and in person.

Not overly helpful or friendly. They had my dad's car, I got it, and didn't seem to care about anything else as long as they got paid.

My Property Management company where I live is contacted with this company. If someone parks in my parking space or behind my garage, I have to call this company. It is rare they come in less than an hour and most of the time it is two plus hours. The last time I called them it took almost 45 minutes just for them to answer my call. When they did, I calmly expressed my concerns and they were completely unapologetic and curt in their response. I only use this company because I have to. I would not recommend someone voluntarily using this company.

Spoke to Maria trying to get my car out of the lot but she was no help and extremely rude and told me to figure it out myself despite the fact that I do not know the process Maria Should be fired and this place needs better ways of releasing a vehicle

Do NOT recommend at ALL! **Attention Management** Your answering staff is completely rude. I was on the phone with your reps Rosa and when asking the price after your 2 hr port to port policy she didn’t know the answer and put me on hold for over 15 min. I called back and another rep answered I told him the situation and he said ok hold we are trying to figure it out. Once again after holding for 10-15 min the call was disconnected. I thought maybe my call had dropped and I called again. The third rep Sonia answered after going over my info again. I explained I just want to set the tow up plz. She didn’t even say she was going to put me on hold and did so. Shortly after the call was disconnected. She hung up on me! Very disappointed and disgusted with their service.

I know that if you are making use of these folks that you are probably stressed at having your car towed and impounded. I want to say that the people here were extremely kind to me and my wife when our son's car was impounded. They gave me excellent advice and were very polite and understanding. It's not their fault that your car was impounded, but they make the pickup and retrieval as pleasant an experience as possible. I want to thank them for their courtesy and help.

This place is full of a bunch of scam artist!!! I recently had my car towed by them and got it out the next day. Come to find out they took 80 dollars of mine, left my windshield cracked and to top it all off, they caused 1,130 dollars worth of damage to my struts and strut mounts. I took it into my mechanic and he said most likely they didnt tow it correctly. This Is unacceptable, disappointing and unprofessional. I will always report them to the better business bureau, tell friends who have contracts through them to cancel their contracts and spread the word of mouth!! Sorry to everybody who has to deal with them and who have gotten screwed over by this company.

Terrible. Absolutely the worst company in the business. The staff are extremely rude and insist on arguing with you. They stole my vehicle from my parking space and they said it was because the vehicle was inoperable and being stored on property. First of all it only had a flat tire I was just waiting to get paid to put a new one on there. Secondly I live on property ofcourse I'm going to store my vehicle there!!! All City Crooks should be their name.

Was referred a guy who had to small a truck for my towing needs. Understandable. Called a different company who asked if I was waiting with the vehicle, I was and told 2 hour wait. Waited 2 1/2 and not a word from them. I called back and was told you’re not a priority and could be an additional 2-3 hours and maybe I should call around. While I’m calling a third company (who honestly said now that it’s rush hour they were booked, and gave me Juniors number) All.City.Towing the awful company called me and says now, they called me(they didn’t)and I didn’t answer so they’d be moving me to the back of the line. Unprofessional, unacceptable way to do business All.City.Towing. Is horrible. Juniors was fast and friendly. My driver arrived early, was most helpful and had my 1ton loaded within in the hour of my call. Then didn’t just drop my truck wherever but accommodated the needs of shop owner even though that was above and beyond what he needed to do. If I ever have another broke down vehicle I will use them, and highly recommend them to anyone I know! Thanks for turning a bad day into a great experience! Oh yes, I forgot to mention 40$ cheaper than, A.wful C.ompany T.owing I mean AllCityTowing. 0 stars!

Terrible experience. I was in an accident and had my work truck and trailer towed here. I needed to replace a tire and wheel on my trailer to get it out. I live about 30 minutes away and did not have the trailer registration on hand so the lady refused to let me even look at my trailer. I told her i just need a tire and wheel size, if i couldn't see the trailer can somebody check it for me. She refused. She was unhappy and pissed off at life and made sure the customers coming through tge front door left with the same feeling. Never ise this company by choice !!!!

Trash company. I dont know why the police contract with such a shady company. Be aware that they WILL steal your items if you don't remove them before they tow your vehicle.

This place serves my apartment complex, but when I called because a vehicle (a 1 ton panel work truck) is parked illegally in a handicapped spot without a handicapped sticker or plate, I am told that I am not an authorized caller. They say they will make a sweep through the apartment complex and if a vehicle is parked illegally they will tow it but then they do not, and the vehicle stays in the same illegal parking spot For the entire day.