This rating is based on customer reviews, inventory size, pricing, and service quality
Young Guns Towing and Recovery in Carbon Hill, AL earns a strong 94/100. Reviews praise fast, professional help, courteous drivers, and smooth coordination with insurance; several note short waits and safe handling, with pricing described as fair. Customer service stands out for going above and beyond. A minority complaint cites a poorly equipped roadside visit that couldn’t resolve a tire issue, so experiences aren’t flawless. Little to no feedback covers parts inventory, yard organization, or ease of finding parts—information here is unclear.
What clients say about Young Guns Towing and Recovery in Carbon Hill (AL)
Young Guns Towing picked up my car for non-emergency scheduled tow to nearby car service center. Tow owner operator professional, fast, and loaded / unloaded my car with care. Scheduled tow via car insurance roadside assistance & was given eta & phone # for tow operator on date of tow. Contacted tow operator with details: car in carport, unable to crank, car in park & unable to put it in neutral as he was enroute. He advised me of his ETA & it would be no problem getting my car out of carport & loaded. Tow truck was a rollback. Never had a car towed before. He arrived in the time frame he provided (faster than the expected ETA range roadside assist anticipated). Documented exterior & interior of car with quick photos (smart business owner) before loading car. Very carefully removed trim piece around shifter to facilitate getting car in neutral for tow then reinstalled it without leaving marks & trim piece is perfectly back in place. My car isn’t expensive nor brand new, yet he treated it with same care as you’d want & expect for brand new expensive vehicle. Calm, professional, didn’t talk down to me about vehicle (some guys assume most female drivers are clueless idiots), ZERO creepy vibes (super important when you’re a female dealing with someone you don’t know & in a situation where you’re dependent on help from a stranger). Would highly recommend this owner operated tow & recovery service!
So I have a TIRE issue and called roadside assistance. They send Young Guns Towing and Recovery. The guy came and had no guage to check the tires, no air compressor to add air and apparently no way to put my donut on so I could go SAFELY to a tire shop. What’s the point of sending someone who CAN’T help? He told me to go to a gas station and air it up myself. Never done that before and wouldn’t know how. Thanks for nothing Young Guns Towing. I reported this to my insurance company.
Brandon was so professional and knowledgeable about how to pull our truck off the side of a cliff. He stayed with us the entire time we were there and made sure everyone was safe and got to where they needed to be. Prices were fair and very affordable for what he had to do! I will be calling young guns towing for all my needs from here on out!
This towing company is the greatest. They go above and beyond. I really feel that the driver is a low-key angel. He saw us on the side of the road and we were able to contact him and use his service. He stayed on the ph with my hubby for 3hrs as my incompetent Road side service couldn't locate my whereabouts. Brandon made sure we were safe and ended up towing us in. If you're in need of there services please dont hesitate to call and use them.
Ok so I was traveling from Memphis to Birmingham had a flat tire, literally waited on roadside assistance For 7hours no SHOW called Young Guns and he came right on 25 mins fixed me up in no time. Thank You greatly appreciated. Who needs AAA #NOTME
Thank you again for saving me and my mentor last saturday night we were stranded AAA did not repsond but you did and I thank you alot. If you happen toget stuck in the area do not hesitate to call. bless up many more in the future.
My husband and I had the misfortune of being stranded on the side of the road on the way to Tuscaloosa for the Thanksgiving holiday. These guys came and rescued us and our truck and did an amazing job! They were very professional and easy to talk to! I would recommend them to anyone over the big guys anyday!! Great job guys and thank you for making a horrible situation feel less stressful!
