Advance Auto Parts JunkYard in Tuscaloosa (AL)

LOVE THE EXPERIENCE!! My brakes and rotors were very bad and I had to find somewhere to get the parts and Advanced Auto Parts was the closest to me so I decided to go there. I was greeted by cotton and he started to tell me everything I didn’t know about breaks and what the problem was. He informed me on how to fix it, what’s the best choice of breaks to go with and the cause and effects of the problem. He also informed me on how to fix it myself and what to do and not to do dealing with my car breaks. I’m grateful for him and the knowledge he shared with me because you CANNOT get the same service from anywhere else, 100/10 experience 💯

After dealing with the location at 5 Points, being given a bad battery and then them testing it and telling me it was fine and that they wouldn’t replace it since they’re device said the battery was fine, the employees having a bad attitude, and not seeming to know what they’re doing we came here, where it was a night and day difference. I cannot speak highly enough of Cotton and his customer service! He tested our battery and let us know right away that it was bad and immediately said they would honor our 3 yr warranty and replaced it for us with no issues, and even apologized for the other locations behavior. This will ALWAYS be the location I go to from now on when it comes to Advanced Auto. Thank you, Cotton!

Worse store ever I call store asked for part guy told me that he can't find a 2001 grand Marquis he can not find car never even looking it up

My car just stopped running off Hargrove. I got a jump and went right to Advanced Auto. The young lady that took care of me brought her battery tester out, and the machine lit up a big X. Dead battery 🔋 So she kindly gave me a jump and I bought a new battery home, it is now replaced, I just need to bring the old battery back for credit. Excellent service.

excellent people, they helped me get my headlight, they thought they didn't have it and they still called their competition to get it, then they realized that they did have it and they sold it to me themselves, but I appreciate your empathy, congratulations. Very nice people.

Morece Cotton and the store helped me so much and saved me some money . I’m super thankful because I’m really clueless when it comes to cars but morece helped make the process easy ! I definitely would recommend this store to anyone !

Morece Cotton and Josh Koch did a magnificent job customer service was outstanding I recommend everyone that needs to go an Advance Auto Parts come see these guys!

Excellent customer service provided by Philip who assisted me with the correct coolant purchase, in addition to adding it to my engine for me. I was feeling helpless when my rental car alerted me that my vehicle would overheat due to a lack of coolant. I walked in there and Philip took care of the entire situation for me. He is a true asset to your company. I will remain grateful for his kindness and knowledge!

I live nearby, so I have gone to this store countless times. But today I had a fantastic experience. My brake stop broke, and the one I originally purchased did not fit because the standard was a different size than what was on my car. The cashier, Bryan, took the time to help me make sure there was no way it could be put on, then helped me find bolts that would work as a good substitute, while letting me return the now open brake stop that did not fit. I've always gone to this place before, but this time made sure I always will again.

Michelle was great and helped me pick the best battery for my car!

Michelle was out right rude. Go to AutoZone. Chase didn't care. Sells products with no SKU number and wants to customer to provide it. Repeat use other auto parts store.

Cons: I wasn't greeted upon entry. No one asked if I needed help. Once I did ask for help, he led me down the wrong aisle (as if AAP is huge). Pro: Upon leaving both employees told me to have a great day!

Morece Cotton had wonderful energy and gave great customer service, merry Christmas

You couldn't ask for better service in my book you get five stars they helped me out when I needed it. to help me when i didn'thave the tools to complete the job that I set out to do on my car but they helped me out I had one employee actually let me bother her personal set of tools so you don't have a lot of people that are do that so I mean I'm happy well please.

Was here with my girlfriend to get her battery checked after it died. We got that done, but when we went to get it running, it had frozen up. Turned out the ignition had probably been blown, but the staff was very helpful in trying to get what we thought was the power steering unlocked.

Cotton helped me, did an excellent job. Extremely helpful!

I just moved to Tuscaloosa to goto school here from Michigan, would always goto AAP in Michigan because of the amazing service. I would say though the few times I been here, the people are rude and doesn't seem to have any interest in wanting to be there. I ended up finding a different auto part store that was far more helpful.

Had problems at this store because they couldn't find my reciept on their computer. District manager and store manager did everything they could after the problem was pointed out.. Was almost positive when I walked in for my refund the manager was going to be a jerk. But surprisingly he wasn't and showed me exactly what happened and apologized.

I was going to give this a 3*, but I of the employees helped after they were clocked out on his way out the door. I them saw him explaining a problem to another employee about a customer's car as he headed out.

Saul & the other guys definitely hooked us up! Appreciate the help with lending us the tools. Ps: Don't try the hot sauce.

In my personal experience I have visited this branch several times and there are two who do know about parts, but they also have other people who do not know anything about car parts.

The attendants are very honest, knowledgeable and helpful.

Poor poor service. The part was avail online for that particular store so i paid online. Git to store to wait 39 minute s with no part. Said i have to wait a hour to get one sent from 1 store to next. No manager in sight.. Im spending 250 yall!!! So i told them to return my money. I end up getting one for 50 dollars cheaper when i left

Product stocked in wrong spot, after that they changed price say it was from a different part that is showing in stock but wasn’t. Very rude and manger don’t come out but talk from back. Should be shut down.

On person in store. 2 customers on phone. He left to check on a part for 1 on phone. 10 minutes and I never see him. Left went to O'Reilly's and was done in 10min.

Great staff over there. They really helped me out of a bind I was in. I really appreciate them.

Always Fully stocked. The Ladies are VERY helpful too. Thank You.