We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Tuscaloosa and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Pitts Automotive employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.
We have two facilities to offer the best service possible. Our express oil & lube is for when you are on the go and don’t have all day to wait for service. Our full-service shop is for service, repair, and diagnostics to keep you going year after year.
We are located in Tuscaloosa, Alabama 35405 and offer real-world pricing to meet your financial concerns.
Hours not specified
What clients say about Pitts Automotive, Inc in Tuscaloosa (AL)
Went there to get my brake fluid and automatic transmission fluid flushed, and to replace the cabin and engine filters. The pricing was quite reasonable compared to other places, and the service was spot on.
They did not try to sell me anything that was not needed.
Their inspection report was detailed, complete with photos and specific notes. I dropped my car off in the morning and got it back the same evening, so the whole process was smooth and hassle-free.
Overall, it was a great experience, and I’ll definitely be servicing my car here again in the future.
Over the past two years, Pitts Automotive has provided exceptional service for my vehicles, consistently surpassing expectations. Their team exhibits integrity and professionalism, consistently exceeding established standards to ensure the highest quality of work. Whether for routine maintenance or major repairs, I have confidence in their transparent pricing and superior workmanship. It is rare to find an automotive service provider that inspires such trust; Pitts Automotive has certainly secured my continued business.
LOVE PITTS AUTOMOTIVE! They take the time to go over everything very carefully to help you find the best solution for repairs for a vehicle. They are very communicative and have great customer service.
Pitts was very detailed in the pre-work phase and clearly outlined their recommendations. The work was completed fast and customer service was top notch! I would highly recommend them!
I am beyond thrilled with my first experience. I was quoted a price of several thousand dollars from the dealership and decided to get a second opinion. The issue was actually not with the expensive part the dealership said, but with the bracket holding the part. Pitts fixed it and included it in the price of the standard diagnostic fee! They also made special arrangements to pick me up at the end of the day from work. The entire staff are super friendly, easy to talk with and obviously aim for high customer service. So once again I am thrilled with the experience and also spending $150 instead of $3000!! Thank you!!
Excellent staff and service. They will make sure to have your car in and out! I needed to get my sunroof seal replaced in my 4Runner. I took it in yesterday morning and had it back today by noon. I was in communication with Toyota as well. Toyota was trying to tell me I needed the glass replaced too which was going to cost $1k more, making it in the upper $2,000s…Pitts said that was not necessary, and ended up spending less than the estimate I was originally given from them!
I took my vehicle to Pitts and had a great experience. They fixed my car in a timely manner and everyone was so friendly. I will be coming back and referring my family and friends.
Without a doubt the best place in town to get one's car repaired. Their mechanics are very thorough and all of the staff were very communicative. The diagnostic reports are well--detailed and include pictures as well. Their mechanic even showed me a video in person when addressing one of my concerns. They sourced a replacement part that had gone out of production (15 years shouldn't be that old for a car) and did it a second time when the first part didn't work. I've taken my car here three times over the past four years, and will continue to do so for my remaining time in Tuscaloosa. The only problem is finding a spot since they are always so busy (for good reason).
Pitts is, by far, the best automotive shop I have found in Tuscaloosa. After a couple terrible experiences at the Toyota dealership in town (which frankly left me feeling utterly scammed), a friend recommended I try Pitts. Boy am I glad I did. Not only are Zorah, Maggie, and Courtney some of the friendliest professionals I've ever found at an auto shop, but they and their mechanics actually explain to you what the problem with your car is, without making you feel stupid or like you're wasting their time. My car is a tool to drive from point A to B, so I don't need to or want to know how my car works, that's why I'm paying a mechanic to fix it! That doesn't mean I need to be treated like I'm dumb (looking at you, Toyota dealership), and Pitts understands this. They explain things in detail, they offer you alternatives, and help you consider whatever the best option might be for your case. I've had them work on two fixes for my car (one serious, one medium) and where other places failed or made the process a 2-week headache, Pitts had me all fixed up in 1-2 days and my car did not complain about a thing for months after that. The prices are also entirely fair, whereas other mechanics I've tried in town often seemed way overpriced for the work accomplished. I've enjoyed my experience at Pitts so much that they're now my go-to yearly oil-change as well. If you're looking for a fantastic auto shop in Tuscaloosa, I 1000% recommend you give Pitts a chance - you'll be glad you did.
I had a great experience with Pitts automotive. They quickly found the root cause of my car’s issue and explained everything clearly. Despite dealing with their own electrical problems (no phone or internet at the time), they remained kind, professional, and focused on getting the job done right. Highly recommend!
My wife and I have been using Pitts for several years. They do a good job. The staff is friendly and they always provide a detailed written estimate of the work that is needed. They are not cheap, but cheap and good usually don't go together.
I can't praise Pitts highly enough. We bought a used car and gave it to them for inspection. They really did an extremely good job. The costs were listed clearly and transparently in advance. Any additional work that arose during the review was requested for approval. The analysis results were clearly communicated in the app using pictures.
All in all, an extremely friendly and capable service center.
I will only bring my car here from now on.
Pitts Automotive has been by far one of the best automotive shops I’ve visited in the Tuscaloosa area! Zora and Courtney are very professional and everyone is very nice! They are very reasonable and fair priced! They saved me over 10k in repairs that the dealership was trying to charge to fix my vehicle. I HIGHLY RECOMMEND THEM!!
Very professional and patient, I was confused initially about the cost of the diagnostics but, it was worth every penny to have a list of needed repairs. Courtney was so patient with me while I negotiated with VW to repair an issue that was warrantied. I will be returning to finish off my list of repairs. In addition to great car service, the whole team at Pitts is really entertaining, funny and kind.
I am very pleased with Pitts Automotive they were very thorough and honest. They took time answer my calls as they progressed through diagnosing my truck and that allowed me to make an informed decision about whether this car was worth fixing. Thank them so much for the honest and responsible service.
I highly recommend this place for any repair work. I took my daughter back to school, and was leaving to head back to Dallas. My car started misfiring on the way out of the hotel parking lot. Pitts Automotive fit me into their schedule, diagnosed my car and fixed it! I was on the road in 3 hours!
Super nice employees as well, even offered us lunch! My daughter will be using them in the future for Oil Changes and any issues she may have with her car. Thank you Pitts Automotive!!
I honestly have no idea where to even begin with this review. We had issues with our truck earlier in the year, and Pitts was great about getting it repaired properly and in a timely manner. So, obviously when our car started having issues we thought we would take it there due to how well they handled our truck issues. BAD IDEA! They ended up having my car for 4 days shy of 6 weeks. At least two of those weeks were spent waiting for a part that it didn’t even need. We were given wrong information several times throughout the 6 weeks and the whole process was chaotic and disorganized on their part. Upon picking up my (garage kept) car, it was obvious it had spent most of those 6 weeks sitting outside under trees due to the black mold covering the outside and the leaves and sticks filling every nook and cranny of the exterior. Also, we paid for an alignment that was either never done or not done correctly due to the fact that my car now pulls to the right very very badly (which it was not doing before). But due to our awful experience this time, we will take it somewhere else for that to be fixed. Not to mention the grease that was left on the interior, when I had just detailed my car approximately two weeks before leaving it with them. Again, we did have a good experience with the first vehicle we took there. They really dropped the ball this time though and this experience was bad enough that we will never take another vehicle to them again, and will definitely not be referring anyone to them.
Chad, Maggie and their crew always do a great job for me. They are thorough and take great pride in their work. Service tech called with details about what they found and how much it would cost. My vehicle was ready when they said it would be. I would recommend Pitts Automotive to every one.
The team here is honest, skilled, and truly takes pride in their work. From the moment I walked in, I felt like my truck was in good hands. They took the time to explain what needed to be done (without any upselling or pressure), and my AC was fixed quickly and correctly the first time.
Pitts Automotive is a dealership quality shop. The staff is friendly and thorough. The estimates are fair and updated by text messages. It’s easy to get an appointment, especially being a small shop. I also appreciate that you are also given control over what services are accepted or rejected. They also offer a shuttle service too which comes in handy.
I got an oil change and tire rotation from them and they were great! They asked for approval through a website before doing any additional work which I appreciated. It was finished in a day and everyone there was super nice! Would definitely recommend!
I had the pleasure to get my cargo van maintenanced at this wonderful shop. Zora was excellent and great customer service. Loved talking to her. Mike was my mechanic and was a pretty awesome guy himself and gave me great insight for future upgrades in my van. Would definitely recommend and go back if I am in the area. Thank you.
Very happy with repairs to my truck. Was driving through Tuscaloosa when the differential started to go out. Called nine shops until Pitts said to bring it in. Even though they were busy, they found the issue. Long story short, the crew worked after hours on that and other issues found during the repair and got me back on the road. Highly recommended.
Very courteous and professional. They went above and beyond for us to be able to use the warranty we purchased. The warranty company was shady and difficult to deal with. Pitts repaired the vehicle for the same price as the estimate that we agreed on and chose to eat some of the costs of the repairs rather than passing the added costs onto us after the warranty company chose to not pay for a portion of the repair they already agreed to pay for. I highly recommend this company. They diagnosed the problem accurately and our AC is now blowing cold air!
To say that this place is amazing is an understatement. Zora & Courtney made our lives so much easier & relaxed during our stressful time of driving through Tuscaloosa. We stopped due to truck making a loud noise. The mechanics were clear at communicating our problem, as well as explaining why things cost what they do. Extremely fair pricing, Went above and beyond to make sure that the parts we needed were here and we could get back on the road. It is hard to find a place that is honest and trustworthy, and we found it here.
I would highly recommend Automotive. My daughter took her car in for a complete inspection prior to her long drive home from Alabama. The staff is the friendliest and very honest. I was able to follow the link that was provided and was kept up to date. Unfortunately, the car required too much work and was taken to Bama Salvage (another great place). When my daughter went back to retrieve her belongings, the staff was great with her and did not charge her for the inspection. Great Job Pitts Automotive! If needed, I will be back for their service.
My 2017 GMC Acadia had an issue with the heating and cooling system so I took it to Pitts Automotive and I am glad I did. They inspected my vehicle from one end to the other, then sent a detailed report with photos of everything they found wrong. I needed brakes both front and back, they were bad, really bad so I had that fixed as well as the other issue with the heating and cooling. The ladies up front are amazing as well as knowledgable. I can't thank them enough for taking the time to talk to me about the issues with my vehicle. I also had the oil changed and a wiper blade replaced while there. Pitts will be the only place I will ever take my vehicles. Thank you for an outstanding job!!
Absolutely 5 gold stars! From setting up an appointment (Zora was amazing - setting up a time convenient for me and sending a reminder text!) to the excellent service provided I was totally impressed!
I needed to check my son’s car to make sure it was in good working condition. There were a few issues and I got a Very detailed explanation of what was wrong along with a detailed description of cost which included parts and labor. At very competitive rates! I arrived at my appointment time and my car was checked in and the service professional was ready to begin looking at my car immediately. Wow! I even got a complimentary shuttle back to my house.
Don’t look anywhere else! Call Zora and let Pitt’s Automotive look at your vehicle if you need service. I will definitely be back with all of our cars. Great job!!
I took my car in for the first time a few days ago I'm so glad I did. Great service started with the first phone call. great customer service when I walked through the door. With them doing a diagnostic test on my car I don't have to wonder about what's going on and what repairs are needed. Thanks Pitts for the great customer service. Thanks for the repairs done on my car and where I can continue to get my car serviced.
I had an excellent experience with Pitts Automotive and highly recommend Pitts to anyone who needs a repair or other service!!
When my hybrid battery died, a friend recommended that I go to Pitts to have my battery replaced. In addition to quickly fixing my battery, the staff members at Pitts were kind and courteous. They made the battery replacement experience easy.
When my hybrid battery died before its warranty expired (no fault of Pitts), Pitts went above and beyond to make sure that my car was taking care of and that I would not have to pay. This was hands down the best experience I had dealing with an automotive shop.
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