Home Depot is a go-to destination for DIY enthusiasts, professional contractors, and anyone tackling home improvement projects. The store offers an extensive selection of tools, building materials, appliances, and garden supplies, making it easy to find exactly what you need for projects big or small. From lumber and paint to plumbing and electrical supplies, the variety and availability are impressive, and the store’s layout, while large, is generally logical and easy to navigate.
KJ very professional and was helpful- prompt me to write this review- he was helping me and it was lunch . Michaiah stepped in after lots of confusion- here tonight thanks again!!! Langston sucks and lady self check out not good at customer service
Never had one issue here always stocked with what you need..
Huey
Very poor customer service in the tool section came by to purchase a saw in the guy that works there just does not care did not offer any help will go to Granger to purchase other tools
I went to get a copy of a key and the machine was down. No big deal. I approach the counter and ask an employee if she could copy it real quick. She said, “the machine is right there.” I reply, “Oh it doesn’t work” and she said “I’ll have to call somebody” and we just stare at each other. She calls and tells me to wait in front of the key kiosk. I waited for 10 minutes and no one came. Left with a master lock that I found on the website because I couldn’t find an employee to help me navigate the aisle.
I came in today to check out some flooring materials for a floor I’m replacing. My first interaction was with a black lady with blondish highlights and was 1. Treated rudely and dismissed with “It’s over there you can go look” thankfully I met Joey a flooring associate and he helped me more than I could’ve ever expected. He helped me match vinyl planks with my wall color and room decor giving me a complete package of customer service that I have never received anywhere else. The store and the lady that worked in flooring receives a 1 star review from me, but Joey deserves 5 stars or more for his exemplary customer service, attitude and knowledge of how to treat people. THANK YOU JOEY FOR MAKING A BAD EXPERIENCE TURN INTO A GREAT ONE I TRULY APPRECIATE YOU AND YOUR CONTRIBUTION TO HOME DEPOT.
I don’t know if these reviews are fake or what, I’ve had several bad experiences here. It doesn’t seem like anybody even cares. My wife and I went to get lumber yesterday evening and the guy looked at my wife and said if you want straight lumber, you’ll have to talk to God about it. I have been shopping at Home Depot since I owned my remodeling business in 1993 and now I’m building a house. The employee refused to get the lumber down and let me look through the boards. Told me I needed to go through the boards that were up three shelves high and he would not get those down either. He finally got the new pallet of boards down, but kept it behind his barrier and said I needed to get up and look through the boards up inside of the shelves. Customer service at this branch is terrible. I will be going to the Fairfield store even though it’s farther they’re always nice there.
Max was super awesome!! Helped me right away with what I was looking for and has amazing customer service too! Answered all my questions about the lawn solution I needed for all these ants in my backyard. Thank you for giving me a great experience! Keep up the good work!
We come to home depot a lot! I wanted to leave a 5 star review for our experience at home depot. We would have had a negative experience if not for Gabrielle at check out. She was the only one that helped us. We came in the store every day for last 3 days. We love home depot and was very disappointed in the other workers they were staring at us talking to one another but not helping. Almost like we were going to steal something but me and my husband were in our company shirts. We own a business in Tuscaloosa and shop at home depot quite a bit. Ms. Gabrielle was very pleasant and deserves a 5 star for sure! Thank you Gabrielle
Great help! Very attentive! I placed an order online and ended up getting there pretty quickly before my order had been pulled. The staff was quick to find my product and get me on my way on Christmas Eve. Thanks guys!
Love the Home Depot but all stores need to review their phone sales procedures. When you work for yourself and have to go get materials your not making money. And when it takes 15 or 20 minutes to do a phone sale and there is only one person in front of you it hurts. But Home Depot still gets a two thumbs up from me
Had a horrible experience with mulch delivery. While the delivery person was friendly and cordial, he obviously needs better training on the delivery equipment and stacking bags. In addition, it took 3 days of discussion with the Fairfield store manager to get credited for the busted bags. He actually didn’t do the credit as I called main customer service after he tried to tell me the delivery company HD hired should pay! I tried to call him and inform him of the corporate customer service action as was told by the CS desk that I would have to call him back in an hour as he had an emergency with his mother’s refrigerator he was working. I am so disappointed with the level and quality of service with this order! It is shocking the lack of customer support provided to pro account holders! I certainly hope this gets someone’s attention and some training for their staff and management occurs! The negative impact on the ability to use the delivered product (even with the partial credit for busted bags) is disappointing! Every bag will have to be touched multiple times just to put it out causing increased time on the job, increased labor costs and not to mention the employee moral for having to restack just to be able to move it to the job site!
Staff has always been friendly except the guy with white hair thats usually at the desk by doors and stuff, he just plain rude!!! Store usually always has what you need thats in stock but as for there online ordering.. I don't not reccomend it, nothing ever comes on time when it says it does and even after you call and they apologize and tell you it will be here this day then it still doesn't show!! Happens almost every time I order online from them!!. Lowe's has a much better online handling system period!!
Was going to purchase a grill we picked out last week. The ones outside were rusted inside and out, badly inside in the bottom. The shelves and lids were broken and hanging off in parts on some. So I thought surely they aren't selling these, and they're just displays. We went inside and asked a girl if we could buy a new one with the barcode for the one we wanted. It took 10 minutes for her to get help from I guess a lead. He looked at his handheld computer thing and said the only ones we have are out front, as he was walking away from us, no offer for help whatsoever. They both acted like they were annoyed that we were trying to buy something from them and just shrugged us off without offering help. So we left without buying anything. Real easy $500 for Home Depot, but I guess they didn't want it, or either they just wanted us to take the grill that was rusted and falling apart. Never been this disappointed with a Home Depot before. For what it's worth the girl was a young, slim black girl and the guy was a young, average white guy. Didn't get their names, but they seem to need some training.
Our washer went out and the next day we came to The Home Depot to get a new one and we were very well pleased with the customer service we received. We were greeted with a smile from appliance specialist Toccarra. She was very informative and helpful and we loved having her around to help us.
I spend way more time here than I would like to admit. Staff is always friendly. And for the items I look for, the prices are good. I've only had one negative experience here in the 20+ visits I've made. A male associate did try to talk down to me about a remodel project i was working on as a woman but I'm used to that. That was the associates fault, not the store.
I don't usually shop here, but needed a rack for the inside of my storage closet. I walked to the back of the store not knowing where to look. I saw an employee and asked for some help. She took me to the area and helped me decide what I would need based on my measurements. I picked the plastic 5 shelf unit that was $79.00. She asked a gentleman to bring a pallet to load it on. Within a few minutes, I was taking it to the register to check out. After I got it home, I discovered one of the shelves was cracked a little bit. It didn't deter me in the slightest. I put it together and then learned that I should have measured the spacing between the shelves where my totes would go. Only the flatter ones would fit. It did provide more storage, but I wish the larger totes would have fit so as not to take up so much space in my small apartment.
Home Depot off of Veterans Memorial in Tuscaloosa is always clean and stocked. The lumber section seems to have a hard time with straight material specifically 2x4’s. Staff for the most part are friendly. It’s conveniently located in the center of town.
Went in to buy a gas stove and the gentleman who helped us was fantastic. He even saved me money by showing me a dented discount priced smart stove that was open box and half the price. Paid 750ish. My wife absolutely loves it. We picked up same day but a few days later someone called asking me to come pick up my stove. I did inform them I already got it. Could have been an issue if someone gave a free stove away after picking theirs up. But other than that the store is always fantastic and very helpful if I ever need it. Definitely prefer them over Lowes especially all the company does for veterans
Right now I would never recommend using this company Home Depot AT ALL. Even though I have spent thousands of dollars here for my business. They delivered us a dented brand new Samsung refrigerator June 12, 2021 (at my home bought by R.P. Spencer) that we paid $3000.00 for. Delivery guy Datwan was horrible. (Tay was ok.) Home Depot agreed to deliver either NEW door or NEW refrigerator "asap." They could NOT make it happen within 2 weeks before we would be gone for a month. We got back yesterday, as we told them we would the DAY they delivered damaged refrigerator. Now they are keeping us on hold for HOURS and transferring us from person to person--and then HANGING UP on us--rather than make delivery and make this right. Clearly they do NOT care about customer service. I was going to buy 3 appliances from them this month. NO WAY is that ever happening now. HOME DEPOT: PLEASE TAKE CARE OF THIS.
Waited for over 15 minutes in lumber department and nobody still showed up...sigh
Waited another 15 minutes, they see us but just chose to ignore that we were waiting.
Went talked to customer service, no response, we waited another 10...goodness.
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