Very responsive, quick, and got exactly what I ordered with no issue. When there was a small hiccup with the mailing address, I got a text and we sorted it out quickly and painlessly. Bada bing bada boom. 10/10
Heritage auto parts was so much help with finding the parts I needed for my car!! The parts were in great shape and it didn’t take them no time for the parts to be delivered. This was my first time using them and it was nothing outside of great. Thanks again.
I do NOT recommend buying anything from this place,I bought an engine that they sell with warranty as a “long block” and as soon as I put it in, after replacing the valve cover, exhaust, water pump and intake gaskets. The timing cover leaks oil out after 2 minutes of run time. I didn’t replace the timing cover because it’s a sealed engine! A “long block” on a dual over head engine includes the timing cover! They did not want to cover or help with ANY of the parts, or labor, or to replace or fix it, so the customer came out of another 590.00 dollars. This place can suck a fat one!!
They made sure we got the correct part number before they even look for it. Insuring we get exactly the correct item(computer brain) I found the same item at twice the cost. They were kind enough to sell a lifetime warranty at fair price. I had to request it they did not try and sell me anything extra unless at my request. Being I am on the west coast they package and shipped it nicely. The entire ordeal interaction was pleasant. Even with a few hic ups from my side(I order the part for family in Mexico so a few instances they had to wait while I got the answers to their questions. It was alot of money to send someone you don't know. Not this place we got what we needed and were happy about it. We will gladly do business with them again should need arise...cheers & best regards
The product was as advertised.
The help I received from Mr. James was great.
Tracking number and information about my delivery time was very helpful.
I would highly recommend Heritage Used Auto Parts for hard to find parts and great customer service.
Thanks again Heritage Auto Parts for your help.
I desperately needed a subframe for my car over the weekend and they let me pay online and left the part outside for me. I was a 4 Hour Drive away from them and it was there. I appreciate the help big time.
Shipped out the wrong Alternator, and essentially just let it bounce around in a cardboard box. Way to expose the, behind-the-scenes thought-process there; and the 2 pin electrical connector was broken off. When I opened the box I saw the incorrect part number glaring me in the face and I initiated the return. I took their weak 1 piece of paper out and put foam in the box(How someone with a brain would pack it) and that is when I noticed the broken connector. When they received the alt, they deducted over 50% of my refund due to their mess up. Made me spend far to long in eBay's dispute center to get it back. I told you I would... Rude on the phone, not willing to help, and told me I was the idiot who ordered the wrong part. I've probably got more Saabs in my drive than you do your yard. LOL. I got it back tho ;P
Terrific transaction awesome communication and feedback
Very prompt and considerate treatment! Do not hesitate to trust this seller! My highest compliments to Heritage
Bought a set of used alloy wheels from Heritage. They were accurate in the description and the price was very fair for the wheels' condition. Also, Heritage packed the wheels EXTREMELY well for shipment. Heritage rates an A+ all around!
I bought cross bars for my car's roof to mount a cargo box. I ordered in enough time to allow a week to mount before we left for vacation. Upon receiving the bars I discovered that two of the hand tightening bolts and their threaded tabs were missing. When I called Heritage they said I could get a refund -or- a partial refund if I sorted it out myself at Home Depot. I asked them to sort it out and express mail me the missing parts in time for my departure as they had sent me an incomplete set of parts. They basically told me to pound sand & again offered a refund. The money was never the issue, the timeframe was.
There was not enough time to order from a more reputable dealer at this point. I went to Home Depot, Lowes, and Ace in search of parts. I also checked with a Buick dealership to find out the hardware pack was more than the crossbars and wouldn't be able to ship in time.
The bolts were easy, but I had to travel with a wrench instead of hand tightening screws, not a big deal. The metal tabs were the problem. I am so lucky to have found a fabricator who referred me to a machine shop that was willing to not only take on such a small job, but also turn it around in a single day. They restored my faith in customer service that Heritage had broken.
I am not seeking a partial refund for the parts I sourced. If I include the hardware, fabrication, milage and my time they would owe me several hundreds of dollars that they would never pay.
This was a long review. It seems fitting given the literal days of running around that Heritage created when they sold me an incomplete set of parts. If you are looking to avoid such a headache for yourself, I would suggest you find a different supplier of used parts.
P.S. I can see from other responses on Google that Heritage will likely respond to my review, so I should also disclose that they sent me a picture of the crossbars as a set. If I were to have both known exactly what should have been included & where and also zoomed in to the absolute max, then I might have been able to see the tip of ONE of the missing hand tightening bolts was not visible before purchasing. Not reasonable to justify the headache they caused, but I'll leave 2 stars to try to be fair.
Update: Thank you for your response. I didn't move forward with a refund because I needed the bars. If you are offering a refund without the return of the bars, then feel free to issue one. Also, the missing parts were integral to the system and not something that would be easily obtained or unnecessary to mount the bars. Any reasonable person would not consider them as hardware that would not be included with the purchase of a used part as they render the other parts unusable.
I bought a rim for my 2014 jeep grand cherokee. My father in law messsed mine up trying to change my tire. I really appreciate the kindness and quick response time. They guy who helped me on the far left when u walk in was amazing.
Fantastic people to work with I ordered the wrong part. They had no problem with me returning it and shipping out the new part for me as soon as the old one was returned can’t say enough good things about them.
Caleb was exceptionally helpful as we had about lost all hope for a window specially made for the year and make of our vehicle. The item was delivered right when he said it would and we received correspondence from Heritage alerting us of the arrival. THANK YOU, Caleb, it was a pleasure working with you!
Item received is exactly what I ordered. It arrived on time and in great condition. Fixed my customer's Cobra perfectly. Thanks and we'll call on you again.
We need quick fix to revive sales rep beaten up car and Heritage Parts just supply those at great price with no issues, swiftly effectively and friendly profesional attitude. Good guys ! Marc.
Parts actually arrived sooner than expected, were packed very well, in great condition, and worked on my car exactly like it was supposed to. My next part need won't start with a Google search, I'm going to Heritage 1st.
I purchased a sunroof for my 2004 Hummer H2, and unfortunately, the part arrived with a frozen cable and wasn’t working properly. I contacted Heritage Used Cars & Truck Parts, and I have to say—they were incredibly kind and professional. They quickly sent me a replacement unit without any hassle.
This kind of customer service deserves recognition. It's not always easy for businesses to own up to issues, but they handled everything with honesty and care. I truly appreciate their response and willingness to make things right.
Thank you, Heritage Used Cars & Truck Parts! I’ll definitely recommend your business to everyone I know.
Great experience—Very responsive and helpful. The rim i needed was ordered and arrived in good condition, just as needed, and everything fit perfectly. I appreciate the honest service, quick turnaround and smooth transaction! Highly recommend this place for anyone looking for parts!
Perfect communication, the part came in extra bubble wrap since the delivery trucks are rough on packages. The part was just as they said it was, no damage. They even honored a previous discount email coupon. I would always recommend Heritage.
Holy cow this place was a life saver. We traveled out here from Pensacola went to 3 other yards couldn't find anything plus they were so disorganized. Something told me to check out this place and I am beyond happy we did. 30 minutes to closing they were super helpful organized it was so easy to find what we needed. Highly recommend going here for any of your salvage needs
I just purchased a replacement tailgate for my 2007 F250 crew cab from Heritage Used Car and Truck Parts! After I mis-ordered, the team there worked with me and took great care to ensure safe and protective packaging for transportation! Shipping was offered at no cost and was hassle-free! The tailgate arrived with no damage! Josh was in contact with me throughout the entire process. Thanks Heritage team - great job!!!
They made purchase of the used NISSAN TITAN engine very easy, found them on line but realized were local so drove down, paid in cash in person. They delivered engine with no problem and stated all I had to do was to call them and they would send someone for core pickup. Once they received back would refund core deposit. When I called in for core return, was told i was on the list, few weeks go by and was then pushed off to their “contracted” pick up person. After multiple attempts and apparent lies with THEIR core pick up person I have given up. I will probably never use them again but if I do factor their core price into the job because it’s money you’ll NEVER get back. They could have just credited the core money if they were having that big of an issue actually arranging a pick up of the core. Pic of the core sitting outside my shop still waiting.
EDIT: (3-28-25) I was not going respond to your comment/response and move on, but since you have now reached out to MY EMPLOYER to try and intimidate me which I feel is harassment at this point, I will respond to it. The information you posted is incorrect you did charge a extra $50 for delivery when I paid for the engine. You offered the service of the drop off and pickup of core, unknown to me until my second or third phone call to your company to have core picked up at which point I was then informed the delivery guy wasn't your employee but a outside company. You stated in your response that you were "already" picking something up from near by dealer so sounds like you deliver and pickup, just not when there is core money owed I suppose. Had you told me upfront that you don't offer local delivery and/or (mostly pickup) I could have brought my trailer and picked engine up, also yes I can return it but since $50 was added to my purchase for delivery I will not bring back up since was charged for a service. You still could refund the core money to resolve this, but instead you chose to contact my employer instead-
Bought an engine from Heritageautoparts. I found it through ebay but purchased it through their own secure payment process and my engine arrived in 2 days as expected.
My son backed my truck up into a pole with the back door open, found these guys on ebay and they had the exact color door I needed. The low price was defenently better than claiming insurance and they even sent the door as a whole unit. I just had to swap a few things from my wrecked door to the new-ish one. Couldn't be happier with the service and super qui k shipping. Thanks guys. You will be my choice if anything ever happens again. (Cross my fingers it dont).
In which head fits that we are going to throw a piece that we need here, whoever sees the comment will know that you have the responsibility, but when I write to you about the Prado auto sales dealer website, that we are not brazen, we will see how they justify their bad work.
I do know that the staff is willing to sell parts, the thing is at the time of returning it since it came with water and they tell me that it works that way, I have the messages, that they will try to program it themselves, the company came and could not program it , there is a lack of communication and it turns out that from the first day I received it it came wrapped in water as seen in the photos, for what reason do they not recognize the error and return the money to me and what they do is not show their faces and they hang up the phone on me , now I wait for the way to return it, Thank you.
They have sent me a piece in poor condition, full of water and I try to contact you and you hang up the phone and do not want to show your face, I hope that by this means my request works. thanks
Aug 15, 2022
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