Called this company on 12/3/23 to schedule a tow of my car on 12/4/23 at 0630 am. By 0650 no one arrived. I called and no one was on the way. No tow was showing scheduled. Was told they would send someone. The driver showed at approx. 0830 and I had to pay more than I was quoted on the phone the night before. Called company to discuss these issues and the lady I talked to did not show any remorse for their horrible service. Only made excuses. Do not use this company. Would have given them 0 stars but system would not let me.

tammy estes

01/03/2024 19:17:58

Terrible and inconsistent wait times. Probably intentional misquoting of their estimated service time so as not to have the customer go to a different service. Do not do business with these people.

Lucas LeBlanc

08/17/2024 12:51:05

Hub City Towing offers great service. The tow truck arrived within 30 min of my request. The driver was great! I had some miscommunication with my insurance company and he was patient And even had great advice how to resolve the issue so I didn't have to come out of pocket for the tow. My issue was resolved within minutes and my car arrived safely to the dealership! Thanks Hub City!

Jennifer Diaz

07/08/2023 16:36:35

Great customer service from the dispatcher to the tow truck driver. Was broke down in Daphne last night. Dispatcher said 45-60 mins. Driver was there in about 25 mins. Very patient, and kind gentleman. Highly recommend this company.

Kim Sotoarzate

10/28/2023 02:05:08

I was in a we terrible predicament and had to get a tow and was given an estimated wait time of about an hour, however the driver, Quez, got to my location a lot faster then expected, and on top of that, when I originally called them I asked to take to me to Walmart, however when he got there I let him know my worry that they may not have my tired I needed and the driver was courteous enough to suggest another location and even agreed to take me to the other laction instead of where I first askes. Then even offered to let me use his charger.

Michael Florian

12/28/2023 23:41:46

Awesome towing company! Felicia, Renee and Daniel helped us late in the day and super fast. My son's truck broke down almost 6 hrs away from home. Stranded with no one to help I called Hub City and they were there within 30 mins.

Tina Alier

10/10/2023 15:20:44

Just remember when your vehicle is towed it can cost a lot of money if you leave it very long. At $50 a day many are lost when individuals can't come up with the cash. This is a racket at all the storage yards. But $50 a day is even more than police yard and ⁰ seems too high a storage free.

Ken Welch

11/29/2023 07:21:19

Absolutely horrendous experience!! My vehicle was towed for being parked in a unauthorized area. So I understand it was my fault and I'm responsible for the bill. That being said the towing dispatcher said that the police make up the prices of towed vehicles. Which I called the local police department they said it is not there responsibility to set prices. So lie number 1 So lie number 2 was the scheduled time to get my vehicle. No show no call I had to reach out to them. We had an appointment to meet at 6:00 after calling @4:00 when 6 came around we heard from no one so I called. The dispatcher said they were still 45-1 hour out. Very dissatisfied. If there were a negative star I would give it to them.

Tommy Liverett

09/20/2021 22:34:46

The driver showed up quick and got right to getting my car ready to go.He was very pleasant.We got to where I needed my car and he was finished pretty quick I recommend Hub City most definitely!!

Cindy Sutherland

03/04/2024 03:29:34

Broke down in Mobile, AL on the side the interstate while evacuating from Louisiana for Hurricane Ida. Called Hub City and they got to us in a very short amount of time. They waited for a taxi to pick us up on the side the interstate and was very helpful the next day in towing our vehicle to the repair shop. Would recommend. Also the dispatcher was very nice with excellence service!

Scarlet Vizier

08/30/2021 16:56:31

Had issues with a dead battery, and the first company to come out was unable to jump my car. When Hub City showed up to tow it, they were able to jump my car, then had me follow so that I could buy a new battery, then changed it in the lot for me. Can't recommend these guys enough! So thankful for their help.

Taylor Spike

12/28/2022 01:51:04

Absolutely horrific experience! My wife was at a conference in Mobile and was in my car and it wouldn't start. So I called AAA and had them send someone out. They said it'd be 50 minutes at the longest. Keep in mind she's at a conference in and out of classes the whole time so she can't really be ducking in and out. Plus she was supposed to be leaving the next day so we really needed to get my car to a shop ASAP to start seeing what was wrong with it. She arranged it so she could be waiting for the guy when he was supposed to get there. After an hour they don't show so I called AAA, they called the towing company and said it'd be 10-15 minutes. After 30 minutes still nothing. I called back, they called the towing company again, oh they're 10 minutes away. 30 minutes later nothing. I called again and AAA said it showed on their screen that the guy had arrived (nope). So they said that usually means he's in the area. She waited out by the car (105 degree heat index) for 15 more minutes before the guy finally showed. So it took them 2.5 hours to get there when they said it would only take 50 minutes. Then she said the guy just wanted to chit chat the whole time, never once made an excuse for why they were so late or anything. She kept telling him she needed to go back to her classes but the guy just kept chatting her up. Absolutely miserable experience. If you call AAA and these people are who they're sending, just pay whatever you have to, to use another company.

Blake Bollinger

07/21/2017 20:39:13

My vehicle broke down a mile from their storefront and I only needed towed half a mile to my house. Ended up waiting just under 4 hours while being told "it'll be 30 minutes" over and over again as I made repeated calls to see what was taking so long. Plus it was nearly 90 bucks. One of the worst experiences I've ever had with any business in my life.

Patrick Ballou

02/11/2021 11:43:25

My experience was good. I had to wait on the side of the freeway with my dad’s car after he had a tire blowout on the way to work. Joseph was great 👍 He was really courteous and helpful, and he got the job done. He helped us out majorly and we appreciate it. Eric P. in Theodore, AL

Eric Piaskowski

09/11/2018 16:52:13

I was wary to use them based on some negative reviews, but the driver was very prompt and courteous. I thought I had a bad starter in my truck but Mike was able to get me jumped off and even offered to still tow if I wasn’t comfortable driving myself. My experience was very positive and hopefully I won’t need them in the future. If so, I’ll call them again.

Richard Junkins Jr

01/02/2018 18:31:38

Scotty was sent to complete a roadside assistance call for U Haul. He called before traveling to our location to verify the tire / rim size. Very glad he did because U Haul told him the incorrect size of the tire / rim he was replacing. Scotty arrived earlier than what he thought it would take him and was very friendly, professional and an absolute pleasure to deal with. Scotty not only replaced the damaged tire, he thoroughly inspected the trailer to ensure we would not have any issues during our trip. I cannot recommend highly enough Scotty's work ethic, professionalism, knowledge or professionalism enough.

geoff keller

12/05/2021 03:15:46

My family and I had need a tow and we came in contact with this driver named Daniel, Hub City you have a great employee. He came in a timely manner and had a great personality. Bottom line he did a great job. I would highly recommend you to ask for Daniel.

Melissa Cook

11/07/2020 15:03:28

Blew a tire on I-10 near downtown mobile, GEICO handed me over to Hub City Towing and they were there an hour before the provided ETA. Friendly, professional employee gave me an honest assessment of the situation when we arrived at a local shop. He clearly knew what he was doing and efficiency goes a long way when it comes to emergency automotive/ mechanical services. Highly recommend Hub City.

Alex Gonzalez

10/17/2018 15:27:50

I had a gas leak on my car. My apartment manager called these people to tow it. I specifically asked if he would tow it to my mechanic. He said no. It would have only cost me $125 to do this. So he took it to their yard. It cost me $310 to get my car out. The girl at hub city told me they told him they would let him tow it to my mechanic for $125. I had another tow company that would come to my apartment and he was only going to charge me $45. Huh City are thiefs!!!!!! I'm so angry!!!

Tonia Saunders

03/03/2020 20:03:37

1 Star simply because I cannot give them 0. I have attempted to use them twice-only for them to have me waiting so long I had to call a separate tow company each time. Not to mention how laughably rude the secretary was. I was looking to see if they had a positive review on here and it was created by a guy that works there LOL so be careful with these guys. Take advice from a local and PLEASE call Semmes Towing and save yourself some time.

patricia garnett

08/11/2019 17:05:52

This company is horrible. I was told they were coming to tow by 12. I been waiting two hours. I had my kids with me. They kept lying about how long it was gonna be. It is very hot outside. When I called they put me on hold right away and didn't care. This shows how horrible this company is. My kids are 4 and 2. They were waiting in the heat at noon time. Now it's almost 1.

Samantha Pickney

09/27/2017 17:48:48

Very quick, arrived when they predicted but kinda pricey....I thought I'd be about $75 but it was $125 just to tow it up street 2 miles.... Nonetheless, no issues with performance or professionalism....

Richard Ledford

03/17/2022 02:20:28

Called due to another towing company ghosting me and got a 90 minute waiting period the tow truck arrived 20 minutes early and even made the effort to get there as fast as possible even though he was on lunch break

Brett c

11/17/2023 23:31:49

Need a tow, un-jumpable car dead in the driveway. Driver was an hour late, acted weird the entire time he was around my wife, and locked the keys in the car after he dropped it at the mechanic shop. The closest set of back-up keys are in Mobile, I live in Gulf Shores - so we needed someone to unlock it. I called Hub City, who apologized & said they had a car in the same area as the mechanic shop that could get it unlocked. An hour and a half later - car is still locked in the lot. I call Hub City to ask where their "local car" was & had the most absurd conversation with the dispatcher woman. She REFUSED to let me speak to anyone else & continued to push responsibility to anyone but her driver. (In absolutely idiotic ways) At one point she quite literally accused my insurance company of being the folks at fault for locking the keys in the car. A few choice quotes: _________________________________ "We don't provide car unlocking services, I don't know who told you someone was on the way, they were wrong." "You told him to leave the keys in the car," I didn't. "Your wife did, then" No she didn't. "Someone did." No they didn't. "I know someone did." How do you know this? "I just know." "How do you know there was someone at the counter at the shop? Maybe he didn't have anyone to give the keys to." ________________________________________ so on so forth. Because of the lost time, the mechanic shop might have to keep my car over the weekend instead of identifying the problem Thurs. & having parts to the store Friday morning. Save yourself the headache if you have a choice - choose ANYONE but Hub City. These are not competent people. They do not have their acts together.

Jash Yotes

11/04/2016 11:40:04

Was told it could be anywhere from 2 and 1/2 to 3 hours yet it was over four and a half hours before they arrived. I was constantly told 20 minutes, 20 minutes 20 minutes and 20 minutes more. However, the tow truck driver couldn't have been any nicer. 👍

John Thomas

07/25/2023 18:12:07

I have never had to wait so long for a tow and knowing i was broke down with a child in the side of the Rd while i didn't want to hold my sister up for the 2 hour wait they said they had one truck running that area. I tried backing out but due to insurance involved i had to wait. Never again! Destination towing was a quarter of the price and much less wait.

Marti Thornton

06/30/2019 16:14:39

My car broke down at Cammie's Old Dutch Ice Cream (best ice cream ever) in Mid-Town after dark this weekend. State Farm said Hub City Towing would arrive in an hour to take my car to Griffith Service Station (best mechanics ever). Alas, there was no alternative than to pass the time with a second scoop of ice cream; thus, I relented. :-) Anyway, Hub City Towing arrived in about 20 minutes, not the hour that State Farm suggested, so that was a pleasant surprise. He loaded my car, delivered it to my mechanic, then dropped me off at my house which is about a mile from the service station. It was no mind blowing experience, but I give them five stars because the driver exceeded my expectations and insisted on dropping me off so that I would get home safely. Works for me. Cheers, LJ

Disco Dingo, LLC

01/29/2017 22:08:30

You know the reason I don't believe these rating sies is ou don't know if its true or the person was just bitter or having a bad day and going to take it out on who ever they can! I use to drive for hub city and use to get calls that I was driving reckless and speeding etc. Well this company has gps tracking system that will let them review the speed at the time and on tube road that the complaint was on. So to theguy that said the driver was driving 70 mph on airport blvd that's probably BS if he called it in the dispatcher would look on the screen in front of him and the truck in question would have been busted he could back it up till the truck was in the location and how fast he was going and even if the g forces were accesive like driving wreckless and I know most complaints called in are proven false just a case of someone being passed off at the world and got caught behind a tow truck and decided heads were going to role!

John Wayne Dilling

10/27/2016 04:04:05

The last thing you want on vacation is 2 damaged tires!!!! The personalized service we received from Nathan was outstanding. What a professional and friendly driver and resource he was for us!! Thanks, Nathan. Chuck and Diana

Diana Duffield

03/28/2018 20:40:23

Thank you so much hub city! Our car broke down in Mobile while driving from Texas to Florida. We needed 2 tows- and Both Chase & John were amazing and saved the day! Thanks for your superior service & going above & beyond! :)

Molly Ross

06/17/2017 13:54:11

Address:	5113 Halls Mill Rd, Mobile, AL, United States
Phone:	+1 251-471-9661
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 131 Reviews
ZIP Code:	36693
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Hub City Towing JunkYard in Mobile (AL)

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