Went And Got An Oil Change And Tire Rotation , On 01/21/2026 The Change Was Good But I’m Thinking With The Tires Rotation That They Would Make Sure All The Tires Have The Correct Tire Pressure, They Just Rotated Tell And That’s All.
Yesterday was my first time visiting AutoNation Ford on I-65. Mark was my advisor & he was absolutely amazing. I went in, not knowing what I needed but I was able to explain to him what was going on. He helped me to get my tires rotated & I was able to use the coupon on the website for windshield wipers & I didn't even spend $60. I also received a complimentary inspection. I'll definitely be back when it's time for any services needed on my truck & I'll always ask for Mark!
The people at AutoNation are nice, which is to be expected. The process is long, also to be expected. I choose a vehicle, and got it inspected AFTER purchase. Turned out it needed $5K in repairs. I took it back (within the 5days/250 miles) and got my money back. Things to be mindful of, buying a used car is always dicey. Ask questions! Did you inspect the car? Was it a SAFETY inspection or a certified pre-owned inspection? Note that a 50-point inspection does not include windshield or anything significant. Nor do they have to disclose anything they find, you have to ask. Take the car to be thoroughly inspected by a mechanic BEFORE purchase. Several reputable places will do it free of charge.
Service was friendly. It was slow. However it was during the Holidays, so I’m sure that played a part. My vehicle still has the same problems, so the outcome is still to be determined.
I've gotten my oil change before from them. They are always nice and let you know about updates needed for your car. I'll be scheduling those next appointments soon.
here on out of state business, brought brand new 2025 super duty in for an oil change. was taken care of immediately and was able to get in and out fairly easily,
The team at Autonation Ford works quickly and on schedule. They communicate any changes to the work that need to occur as well as showing pictures/ videos of what they are describing. They are also very flexible when schedule changes occur.
Start to finish - great experience. Terrell was very knowledgeable of the Explorer that I purchased and helped ensure a smooth sale process - even coming in on his day off. Truly appreciate the up-front, no hassle/no haggle approach that AutoNation uses.
Made an appointment to bring my Lincoln Aviator in for service at 7: AM on 10/10/2025. Service requested included 1. repair cruise control, will not set speed, 2. Hesitates when engine is cold, making it dangerous to pull in traffic. 3. Change oil. AutoNation service had my vehicle from 7:am on 10/10 until after 4: pm on 10/17. The only item accomplished was an oil change. They never even looked at the real issues. Why should I recommend or bring my vehicle in for service. I can have the oil changed in 30 minutes at Express Lube without an appointment. A response would be appreciated. Ron Walker
Do not go to Autonation Ford of Mobile. The worst hands down dealership I've ever dealt with. The GM is unprofessional and disrespectful. His name is Maier ,Mark Greenlee is the worst service rep ever,lies won't repair their screw up on my SUV. . They set you up for an appointment and once you get there I was told to leavey car for a week or two before they can get to it.3 times I was lied to and they won't provide a loaner car. GM will not return my multiple phone calls ,left multiple messages I'm seeking an attorney to sue them. I reported them to Ford consumer rights center and the BBC. They are the absolute worst.
I had an appointment on Friday. However did not get my truck back till Wed of the next week. They didn't start doing my truck till Monday for the Oil change and tire rotation. They didn't look at the A/C issue till Tueaday. Why have an Appt when they do not work on the vehicle till the next week. I am not happy and will probably not be taking my vehicle back to to you. I will find a new shop.At least you got the Lugs on and tightened properly this time
I would like to thank AutoNation Ford for a spectacular service of my vehicle and reasonable price oil change, tire rotation and air filter change. My serviceman that day was very professional and showed care when I didn’t have enough FordPass points to cover the bill. I was only a few points away and he said it’s ok. I truly appreciate the warmth of the visit and the excellence of customer service.
I approved multiple items to be completed via text with Robert , Kyle whoever he is and upon picking up my car two weeks later none but one were done or even on the order . This falls on management , just how ?! How are you not checking this shit . Never again , this is why my truck came from Joe Bullard last month .
Amazing experience!!! Terrell Williams was patient, great with our family, and a joy to work with. We truly felt like VIP. I will definitely be purchasing again from AutoNation Ford.
I arrived about 30 minutes early for a scheduled oil change/tire rotation. I was greeted upon arrival and assured I would be taken care of even with me being early. Lobby was clean with a hot pot of coffee waiting :-)! While waiting I was informed they were waiting on a filter to be delivered and as soon as it arrives they would get me all finished up and ready to go. Overall I waited about 2 hours, which is exactly the amount of time I assumed it would be (this was a Saturday morning appointment). I've only used AutoNation Ford for my oil changes since the purchase of my vehicle in 2023 and I will continue to use them for the life of my vehicle. Thank you AutoNation Ford for all of your hard work, you are greatly appreciated.
I was hearing a noise coming from the rear of my truck so I took my truck to my cousin who’s a mechanic. He told me I needed to have some bearings replaced and probably some rotors too, but his price was going to be much higher than the dealership. So I set an appointment online with the dealership for a Monday at 10:30 in the morning. I took my truck in and was greeted by a guy and I told him what I was there for. They didn’t look busy at all. Fast forward to Wednesday morning When I still hadn’t heard from anyone I called and asked for an update and the woman told me that they hadn’t even looked at my truck yet and there were still four cars ahead of mine that needed to be looked at. I didn’t understand the purpose of having an appointment Just to have my truck sit there for two days and not be even touched. I had even asked about a loaner car or a rental and was told they didn’t offer either of those services. Thursday morning rolls around and that’s when I got my first text message Telling me they were going to put my truck on the rack and figure out what was wrong with it. Keeping in mind, I had already told them what was wrong with it. By the end of Thursday, I had received a text telling me what needed to be repaired And I told them to proceed and was then told it would probably be Wednesday before I was able to pick my truck up again. On what planet does anyone think someone can be without their car for nine days I thought. Luckily I was able to pick it up Tuesday morning Which meant I was without my vehicle for eight days. Now I will say that the person on the other end of the text messages was at least thorough and honest and forthcoming and trustworthy. Her name was Shelby. The reason for my three star review it’s because of the incredible wait time that was involved with dropping my truck off on a Monday And not even having it looked at until Thursday.
I had no appointment but service was completed within time estimate given at check-in. Waiting area was clean and comfortable. Service manager was pleasant an saw to all my concerns.
I'll give them five stars. Because they got to the problem and they fixed it it wasn't nothing but a minor problem. The service department was really quicker than anticipated. And really really nice people. And I'm glad I have these folks to work with in the future and I recommend them to you as well. Awesome job y'all
1 star because they didn't offer less . brought in for recall, solution was a new engine. 2 weeks we will have car back to you. 3 weeks later pick car up with new engine,broke down on the way home [less than 20 miles].had it towed back to autonation a week later no news so i go by after work was told they haven't brought it in to check ,i got pushed to back of line. of course i was told no loaner ''available''. i was told they would get me a rental from hertz, go to hertz they say i will have to pay for rental ''NOTHANKS''. over a month a vehicle down with no end in sight. i have driven fords for over 40 years probably never again definitely none from autonation
We had just purchased a car and wanted an oil change and a complete inspection. A friend suggested Auto Nation Ford in Mobile. I called and spoke with Shelby in Service. Shelby's answers to my questions, her descriptions, and her general demeanor convinced me I was contacting the right place. We brought our car at the agreed upon day and time and Shelby handled everything. A few hours later our car was ready. We were completely satisfied with the entire experience and we credit Shelby. She is the main reason we went to Auto Nation and a main reason we will return.
I have pros and cons about my experience. I appreciate the greeting upon arrival I didn't get that last visit. After my car got checked in I was asked if I had problems starting the engine because the technician couldn't start the car. So of course I was taken aback because that has not been my experience. I immediately called my husband who happened to be in the area and when he was informed about the battery he "didn't buy it" because again that had not been our experience. The worker assured him that Ford wouldn't intentionally do something to the car but I felt like he could have showed more empathy for his feelings. Also we've only had the car for 7 months so we weren't expecting a $300 service bill for our second service visit. I'm also a woman of a certain age so I was also surprised that Ford does not offer a complimentary basic car wash after your service especially with what we paid for an extended warranty. I will say that most of the workers who walked in the waiting area made eye contact an offered a greeting while some did not. Overall I would rate the service fair.
Auto Nation was wonderful to me on April 28, 2025 I had a unexpected death in the family and I was having to travel 10 hours out of state for the funeral and I needed a oil change and I never go anywhere but to ford auto service center on I65 service road in Mobile , Al so I stopped in and ask if they could do a oil change although I didn’t have a appointment and they said yes . They not only changed my oil but they also washed and detailed my vehicle. They are always so nice and helpful. Thank you so much to all the guys at auto nation. I was so stressed out and you helped me so much ! I’m so grateful!!
I recently had my Mustang Mach-E repaired at AutoNation Ford after it sustained damage from a lightning strike.
From the start, the team was incredibly easy to deal with. Everyone I interacted with was courteous, professional, and genuinely seemed to care about making the process as smooth as possible. Communication throughout the repair process was excellent — they kept me updated regularly, answered all of my questions promptly, and were always clear about what was happening next.
They walked me through exactly what needed to be done, what parts were involved, and what to expect in terms of timeline and cost. That level of transparency gave me a lot of confidence that my vehicle was in good hands.
When I picked up my Mach-E, it looked and performed perfectly. You’d never know it had suffered a lightning strike! The quality of work and attention to detail were outstanding.
They made a stressful situation much easier to navigate and delivered great results. Thank you for taking such good care of my car!
This extended visit was a mix of positive and negative. The sunroof switch was malfunctioning so I called to make an appointment. The usual pattern played out- in Monday, diagnosed Tuesday, part ordered, repair to be done Thursday, part delayed, and finally service rep not at work Friday. I went to dealer Friday since no response from rep and was told by another rep that tech was having trouble with installing part. However, I spotted my car in the holding lot behind the shop. Eventually talked to manager and a miracle occurred- after 30 minutes I got a call that the repair was completed! either someone was lying or was unaware/ not communicating within department re status of repair. Went back to dealership to get car (met by manager) but realized on the way home that the work was not quite right. Kept the car for the weekend and called manager Monday. Here is the good part: car was picked up from home, repaired correctly, and returned the same day. Communication from rep was good. Rep checked in today to verify that all was done correctly.
Jan 18, 2025
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