This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on horne salvage in Florence, AL trends positive overall—solid parts availability, quick turnarounds, and fair pricing—yet customer service is polarized. Many praise friendly, above-and-beyond help and good inventory; others report rude phone manners, uncomfortable counter/lot interactions (being followed/inspected), and a towed vehicle moved before claims finished. Yard organization and part-finding ease aren’t well documented. Pricing is seen as reasonable; wait times often short. Overall score: 80/100. Key takeaway: great value, inconsistent professionalism.
What clients say about horne salvage in Florence (AL)
Was NOT comfortable when we went to get things from my daughters car because someone hit her. Then before we can even get the insurance claim done, they swnt her car to a whole other lot. We were just able to get the accident report today and the car was mkved before then! The guy behind the counter was rude and followed me and my daughter around and stood right behind us as we looked for what we needed. Then proceeded to ask us when we were gonna pay him,I wouldnt EVER reccommend them to anyone!!!!!!
Had the parts I needed. Would’ve given 5 stars but my vehicle was looked through by a guy with a suspicious look on his face before I could leave.
Never have been followed to my vehicle for a “inspection” at any other salvage yards.
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