Left me sitting on the side of the road waiting for 4 hours. Every time I would call they would say one more hour. Worst customer service ever. No need to lie. Just tell someone your not able to come.
On 2/2/26 I had a flat tire and this business was sent to change my tire. After 3 hours I called and they lied and said they had trouble with their truck. After another hour they sent a stupid kid out in his car. When I asked where his truck was he said "Boss don't roll the truck for a flat." They lied. After 20 minutes he determned he could not help. He said I needed a tow truck but they wouldn't touch it. My truck had fallen off the jack when when I tried to change the tire. I explained this to them and they still sent the stupid kid in his car. I called AAA back. Another failure. Then I called Guffy's and he did a fantastic job. He actually brought his truck and lifted my tuck and changed my tire. Why AAA uses this worthless business is beyond me. If I am ever stranded in South Alabama I will not allow Pinky's to be called. AAA should drop them from being used.
Bobby Schrimsher
They are horrible in customer service and they are BIG LIARS, LIARS, LIARS. THEY lied on me and then on my insurances company. They took the case knowing they could not be there at the site within 2 hours as they said they would. It took them 8 hours to get to the my truck and still did not take it to the mechanic shop.
10/10 I Do Not Recommend They Say They're Coming & Never Do, Whenever You Call To See How Much Longer They Continue To Extend Your Wait. My Personal Opinion This Place Should Be Shut Down Immediately
zero stars! Rude and disrespectful employees absolutely terrible. Waited 3 hours for them to unlock just for them to come with attitude and leave with police involved and still locked out. Insurance agencies need to stop using their services. Had to pay outta pocket and continue waiting.
If there was a zero i would rate them a 0 they were supposed to tow my car for progressive from dothan to enterprise they never showed after I waited 3 hours the dispatcher was rude AND raised her voice to me and called me a liar about whether or not the driver called me or texted me so I just told her that I would tell progressive NOT to send business to them anymore and that's what I did ! Progressive sent c&c from ozark and he was great professional and the dispatcher was super nice next time call c&c !
I've seen all the bad reviews.i can only say they got me out of a mess when I first moved to Ozark. They aren't the fastest responders, but they did show.
If I could give ZERO stars I would. After my insurance established I’d need my vehicle towed Pinky’s was contacted to provide service. I was informed it’d be 45 min to an hour. I waited an hour and a half and nobody showed up or made contact with me. I called to find out the status and the rude woman that answered the call said “we’re really busy but it should be an hour” Fine I waited 2 more hours and AGAIN NOTHING. I call back a second time and I wasn’t pleasant this time because at this point it’s been close to 4 hours of waiting. I informed the woman that answered that I’ve been waiting for over 4 hours and need service soon because I still need to go pick up my rental etc., the next thing I know she hung up on me 😳 absolutely unacceptable. I immediately called my insurance carrier and let them know the situation and that I do not want to have them service me any longer. I’d never ever use this business nor recommend them to anyone. My entire experience was horrible.
This is a great and solid business to do your business with. I hghly recommend, My car was impounded I got it back safe and sound at a very reasonable price and the entire staff was very kind the whole process. I couldn't appreciate a business more after visiting these people!
Wouldn't give these ppl the time of day. No professionalism whatsoever. Threatened me on my own property all while unnecessarily destroying a vehicle while pulling it out!! These are the type of ppl you don't want to do business with...do yourself a favor and call Kevin Goodyear
Today I got my truck towed by Pinky South Union Garage. I received a call to let me know that once the driver finished his call he would be to me in 33 minutes. The young man name Wrangler call to let me know he was about 25minutes away. Upon Wrangler arriving he was very nice and professional and he explain everything he was doing. If you need a polite courtesy young man for your towing needs than call Pinky and ask for Wrangler he will make your towing need stress free for you.
Absolutely horrible experience wouldn't recommend this shop to anyone. Had my car sent there from the dealership I bought it from, was sent there to fix an ac part which they couldn't fix them self they had to send it to a dealership in Montgomery. I went to go pick up my car bc they said it was fixed and when I got the car the ac was still not working and my windshield was broken and no other actions were taken after I called several times to try and sort it out
Don't mind some of these negative comments from people that are mad about getting their cars repoed. I have used this company several times and have had the best experience every time.
These guys are absolutely the best. Our roadside assistance called them and they were there in 25 minutes. GPS told us where they were on the way. And the Tow Driver Michael B. Was absolutely the best!!
Always kind and respectful if they can help they will the mechanics break anything down and make it easy to understand the office staff always friendly and happy to help there I'd access to the owner who him self still works hard along next to his workers 24 hour tow service and the atmosphere is so welcoming and positive if you get a chance stop in say hi
Waited 4 hours for towing kept getting notified it would be another hour. After over 4 hours called a great towing company Wiregrass Towing and Recovery they were there in 10 minutes loaded our car dropped us off at our Hotel and went on to the dealership with our car. Got a call a hour later from Pinky’s that they were there to get my car and I said it was already gone. Never call them .
AAA called Pinky's in Ozark for my tow. Driver arrived on time and was very friendly. He did a great job and there were no problems with pickup or dropoff to my garage. I recommend for towing.
I would give them less than a star if I could. This place accepted the tow through insurance after my car broke down. My 4 year old and I waited 4.5 hours with 2 extensions on the ETA before Pinky’s cancelled the tow with no explanation. Thank god for Goodyear towing who were to us in 30 minutes.
If I could give zero star this would it.This "towing company" is the WORST. Very freakin slow at everything, lack communication, and seems like one guy that works the phone hates his job. Lie ab ETA I was waiting almost 2 1/2 hours and for them to say they're otw 45 mins out. They seem freakin lazy came by to get my vehicle 3x and had an excuse for every freakin time. I mean bruh if you were that lazy don't take the calls. Soooo yea....
Horrible business! Wish I could give less than one star! Scratched my door getting into my truck, even though they were told to be careful. Metal on metal will scratch! Use common sense and wrap your equipment in something as simple as electrical tape and it will not scratch! I complained and their answer was "oh well, it happens."
This place is the absolute worst business of its kind in the industry and the Wiregrass area. The so-called supervisor/manager is the most rudest person I’ve ever talked to over the phone. their tools and equipment are old and less than desirable to perform work for the community. There are no morals or ethics in regards to doing business with customers as it relates to customer service. Meaning, you sign a damage waiver. In other words, once you sign there is no ethics involved to get the job done. None…Tried to appeal remedy the situation and it only got worse as they hide behind the damage waver you sign. Don’t ever use them personally or through your insurance. THEY DONT CARE!!!
If I could give a less than one start I would. They are rude, unprofessional, will waste your time on a tow because they're money hungry. Will cancel a tow and lie about the reason they cancelled it. Until they finally decided to be honest and say they're not getting paid enough. Lied to the insurance company on why they cancelled. I'll push to have their contract terminated with this insurance company. Have you waiting days on a tow and cancel it instead of stating the issue which is money issues on their end.
BEWARE of Pinky’s!!!! If I could give this company a zero I would. I waited for roadside assistance on Alabama Hwy 431 for over 2 hours and after more than 2 hours of waiting the owner cancelled. He cancelled my service because I did not know if my spare was fully pressurized. He said that it would be a waste of their gas to provide me service if my spare was not pressurized. The state trooper stopped to check on me and assured me my spare was pressurized. I called PINKYS back and I begged for help as I’m a 65 year old woman and he refused. I called Kevin Goodyear Towing and they showed up within 20 mins.
They are the absolute worse! They were supposed to tow my grandmothers car to the Mitchell Nissan dealership, here in Enterprise Al. A few days past and we hadn’t heard anything from the dealership so we give them a call. The dealership inform us that they do not have the vehicle. Immediately we call pinky. Pinky informs us that we called him and to drop it off at another location. That is NOT true. We go to the location to see if the vehicle is there and it is NOT. We call him again to let him know the car is not there. He claims he called his driver and the driver said that he dropped the car off “beside the dealership”. He said his driver was in Dothan, but would be there to tow the car to the dealership in a hour. We go to look for the car where he said it was and once again THE CAR WAS NOT THERE. Now it’s time to report the car stolen. Once the cop comes and the report is filed, the car was found about a hour later. But guess where….in an apartment complex. Pinky says that he was again advised to take it there which he was NOT. Car doors were open and they key was on the floor board of the car. If you need to get your car towed you are better off pushing it yourself. He will steal your car and put the blame on you. I hope he gets arrested. He has poor character and honesty is not in his vocabulary. Do yourself a favor and find someone else.
Horrible customer service and an even worse experience. They towed my car to the Kia dealership in Dothan and lost my car key. The driver never called me to communicate anything. I’m reaching out to Kia’s roadside service to let them know so hopefully no one else goes through this mess
They arrived so quickly, I was amazed. It was dark and cold, and I was alone. They were so professional and very kind, and had me back on the road before they were even estimated to arrive. I’m very thankful for this service.
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