Empire Autohaus, Inc. in
Pelham Heights (AL)

I used Empire to service and maintain my Mercedes. They have the BEST customer service in the industry. They called and explained in detail what the car needed as well as the charges. I asked could I have my car back the next morning (dropped it off at 9am for an A service, wiper blades, brake inspection and a tune up), and received a call at 5pm saying it was ready. Their prices are fair as well. I would definitely recommend Empire for all your European car needs.

Passing through on I65 800 miles from home and a radiator hose on my Stelvio burst. Couldn’t have had a luckier place to break down than a mile from this shop. Very friendly, knowledgeable crew; you can tell they love their craft. They did not try and take advantage of a stranded out of towner but instead went the extra mile and even stayed after hours to get me back on the road and to my destination. Much love!!!

I went in for an overall inspection of my suv after a dealership had given me some “questionable” repairs & issues to address. I needed an honest & RELIABLE 2nd opinion! I got that and MORE! They listened to my concerns & addressed each one & gave me back the peace of mind that vehicle was still safe to drive! There’s not enough words to relay how kind & understanding they were! They have a customer for life!

Alan and his team are the best in the business. Expert knowledge and fair price. Hard to come by these days.

Empire Autohaus is the only place I trust to provide service for my car. The staff is friendly and knowledgeable, they answer all of my questions, and they don’t try to upsell or recommend service unless/until it’s necessary. Highly recommend!!!

Did a great job and were timely. They did not up me for work on my BMW

This is the only place I take my cars and it’s been that way since I found them. They are a very honest and trustworthy team.

Alan and his team have always been great, highly recommend this shop for any European vehicle 🇩🇪🇬🇧🇮🇹

I really appreciate Empire Autohaus professional customer service. The service was excellent I received a call and explanation regarding my car maintenance. Thanks, Michelle B.

I have a 2012 Mini Cooper R56 S, and if you own a European car, you need to bring it to Empire Autohaus. That's it. That's the post.

I enjoy the family atmosphere of this shop and thr convenience, now that Alfa Romeo of Birmingham has closed. I liked the work performed on my Stelvio. I recommend this for non-warranty work on Alfa Romeo vehicles.

Highly recommend this shop for European vehicles in need of repair. Great customer service and friendly service. They really take the time to explain their diagnosis!

Great experience with Empire Autohaus! They show you are important with providing loyalty discounts, sometimes making impossible repairs as possible and done ✔️ Highly recommend to anyone who has a European fine auto because you will *NOT* REGRET using them, unlike me using a change an oil change service that cost a lot of money, wasn't repaired, and refused to honor their warranty. EMPIRE AUTOHAUS WILL TREAT YOU RIGHT AND WILL NOT CAUSE MORE PROBLEMS--THEY WILL FIX IT! It's worth the money as they do good work and ACTUALLY REPAIR CAR SO YOU CAN DRIVE IT !

Such a lucky find for this new to me 2021 Porsche!! They were so helpful and got me right in! Very fair priced! I feel like I found a new Doctor for my new baby!!

I took my car today because my left turn signal was not working after having the bulb replaced. It turns out that the person who replaced the bulb used some kind of sticky stuff and it was doing something to keep the bulb from working - anyway they were kind enough not to charge me anything for the service, which surprised me. They are unbelievably nice and I’m going to keep using them and I highly recommend them to everyone!!

Had my first experience last week and it was exceptional. Great people, clean shop, fair pricing, quick service... what more can you ask for? Karen & Dalton were really excellent. Definitely my new go to shop going forward. Highly recommend!!!

I have been using Empire Autohaus services for years what a fantastic team and very processional group. The owners are the most professional, understanding and respectful people in this business. I appreciate their dedication to my vehicles repairs and maintenance without any doubt my hats off to them and their staff.

I wish I knew about Empire Autohaus sooner. I was having an issue with my VW Jetta but no warning lights were on. I had another shop look at it and they couldn't figure it out. The dealership couldn't take it in for several more days. I was referred to Empire Autohaus and they fit me in the next day, diagnosed the problem and had it fixed that day! Communication was great and the pricing is also fair. Very satisfied and I will be back for future needs.

I have been looking for an independent auto shop for my Porsche. After reading all the favorable reviews about Empire Autohaus I thought I would give them a try and they did not disappoint! Wonderful professional service. I feel confident that they can be trusted and honest with the care of my vehicle. Thank you for caring for your customers. I will be a repeat customer!

A big thank you for assessing a check engine light on our 2015 Mercedes ML350 on a Friday afternoon. They had the engine coil in stock and we had the vehicle back that evening. Great customer service with a fair price. If you have a European made car, I recommend you give this mechanic shop a try and you won't regret it. So glad our friends recommended Empire Autohaus when we needed some mechanic work on the Mercedes.

Every bit of my experience with Empire was excellent. I was struggling to find a place that could do an oil change on my mid-engine car and was recommended to drop by Empire. The day I dropped by they were actually closed but the owner happened to be there and was kind enough to let me in and schedule a service at a later date in the near future. When I brought my car by, it was clear that they cared about my business and made me as comfortable as possible. Their attention to both me and my car was fantastic. I'll be back

I'm very happy with the result of the repair. The car runs again very smoothly, like new. I had to wait until the repair could be scheduled, but it was worth to wait. Great service, extremely friendly and the bill was well below to what it was estimated. I can only recommend this shop!!!

Karen and Alan have taken great care of my older Alfa Romeo. My most recent work included replacing my worn transmission with a newer one rebuilt by Alan, it totally transformed the car. From general servicing to major repairs they do a great job, my car has never driven better!

I had a great experience getting routine service performed on my Audi at Empire Autohaus. The online scheduling was painless and the price was as quoted. I was given good feedback regarding what to expect at upcoming service intervals, all with zero upsell pressure or hassle. Alan and Karen were a pleasure to work with and the service was top-notch. I look forward to working with them in the future.

My check engine light came on last week and I was driving out of town for the weekend. I called to see if I could drop my car off for a day so they could have time to look at it before I went out of town. I was told to bring it over and they asked me to wait while their mechanic checked it out. I assumed that meant a quick look and then leave it to pick up later. About 30 minutes later the mechanic came over to me and explained that it was a minor issue and he had reset the check engine light. He also reported that my license plate light was out and that he had taken care of that. I was amazed that he stopped everything he was doing (and he was very busy) to diagnose my car on the spot. I didn't mention the light as an issue but he proactively took care of that. I expected to pay, of course, for this extremely customer oriented service but was simply waved off and was thanked for coming by. Let that sink in- their busy mechanic stopped everything, diagnosed my car, fixed something I didn't mention but he found and charged me NOTHING! If you are sick of being overcharged and disrespected at our local Audi dealership I suggest you come home to Empire Autohaus because they treat you like family. They are the best.

These guys are awesome 👏. Very professional but with a comfortable family atmosphere. The prices are very reasonable. I had a very frustrating issue with my 1993 BMW 318I. I tried to fix it and had another Professional try to fix but it seemed unfix able. Jason got after it and now it runs like a dream. Thank you Autohaus and thank you Jason.

Called in for service on my 17 Golf R, wanted an independent mechanic to take care of the car out of warranty. Scheduled me quickly and spoke details about the Haldex service, even though it was not common. Great service and I think I found a new shop!