I came in at 8:30pm on Sunday looking for a new battery (mine was completely dead). I was turned away due to the man behind the counter needing “40 minutes to an hour” to change my Toyota Camrys battery….? I went to AutoZone the next morning it took them 6 minutes. I am very disappointed with the lack of help and knowledge.
I was looking for a replacement drain plug for my wife’s car. As usual they went above and beyond to help find a plug that would fit her radiator. At one point it seemed half the staff were scouring the store front and back to get me what I needed. I can always count on them to help out, especially with later model cars with parts that are scarce. O’Reilly’s Hub in Pelham, y’all ROCK!! Thanks! Signed one tired husband.
The guys were really nice and helpful! The attendant came out to my car without me asking just to make sure I got the right part. Now that I'm in Alabaster this is my go-to parts store!
O'Reilly Auto Parts is always a pleasure to visit. Team know their stuff and are always willing to work with you to find a solution, even if they don't have the solution to give.
I was in immediate need of a brake caliper for my vehicle. I checked the websites of every auto part store in my area to find one that has the part I needed in stock. This location was the only store that had the correct part in stock and was still open. When I first pulled into the parking lot I thought that I had misread the store's hours and thought they were already closed because none of the lights in the parking lot or store front were on at 8pm. There were 2 employees behind the counter and one customer checking out when I walked in and got in line. It took the cashier at least 5 minutes to acknowledge me and he sounded annoyed once he did. I let him know that VIN of the vehicle I needed parts for, which part I needed, and asked him about brake fluid as well. I asked him how much fluid I would need for that vehicle and without even looking up any information, he told me that he didn't know and just showed me the size options available in stock. I choose a random one since I still wasn't sure how much I'd need, paid for my items, and left unimpressed. I immediately got to work on my vehicle once I got home and found myself having an unusually difficult time getting the calipers on. I looked up how-to videos just in case I was missing a step and noticed that the part I had didn't match the ones I saw in the videos so I looked up the part I requested in person on the company website only to find out that the part I was sold was for an entirely different vehicle. That one careless mistake and the fact that the store was closed by the time I found out it wasn't the right part, has resulted in me having to leave to go out of state for work an entire day behind schedule and missing a full day of work as well. I'll be returning the incorrect part to a different location first thing tomorrow morning and going to a different auto part store in order to purchase the one I need since I can't risk getting the wrong part again.
Invoice # 4559-28172 I bought a ignition coil set for my vehicle and when I got home I found that these were used and packed with dirt. I called the store and spoke with Luis and he was very arrogant and rude. I returned to the store and asked for a manager to return the used items. Luis was the manager on duty and told me the lady could help me (Autumn) I stated I wanted him to be aware of what employees were doing and Luis said it wasn't his employees fault , too which I then reminded him the manager that used coils are not to be returned and definitely not to be resold . Luis then walks off mumbling in Spanish under his breath when I asked him what he was saying he said I wasn't speaking to you as he hid behind a female employee. Luis has no idea of store policy or customer service. I hope corporate sees this and removes Luis from a leadership position as a local business owner myself I would not want a person of that low caliber leading my staff or store and refusing to deal with a situation like this . Very unprofessional to say the least. I'd like to make it clear Autumn handle it well for the awkward situation her manger/leadership put her in . maybe she would be a better candidate to fill the position of a leader, because Luis is definitely not that
Had an aftermarket air filter. Two mechanics told me to replace it with stock as they couldn't get parts-I'am figuring about $1K. Jason (Maybe Jacob) fixed me up for a little over $20-showed me how to solve the problem myself. THANK YOU O'Reilly.
Went to this OReily where I greeted with the most pleasant welcoming by the employees with a smile. I went to the counter where I was helped by Autumn a pleasant individual. When speaking with her a gentleman by the name of Luis greeted me as well and ensured me I getting the best service with his elite team of associates. I highly recommend coming here for your automotive needs because I'm convinced they all enjoy assisting customers
Don't even pull in the big lots parking lot, you know who not trying to help anyone over there, they care here at O'Reilly that's on everything, all the way down to the little stuff, checking inside the parts box with the customer before they leave just to possibly save a trip or some thing boxes wrong, great place a and people!!
Went in to find a part my mechanic sent me in for. I showed the guy a picture of the part (I know the bare minimum about cars and parts) but he INSTANTLY knew my car make and model. They advised me their location didn’t have it but the Pelham location did. Gave me a receipt with the information the next associate needed. Super easy and quick. I will definitely be back in the future.
I was interested in purchasing led headlight bulbs for my car. The employee I spoke with was very knowledgeable and took the time to explain the differences in the bulbs. Thanks
This is by far the best oreillys in the area and in large part because of the staff. Gilberto is amazing and he goes above and beyond for his customers. We will definitely be back as long as Gilberto is there!!!!
This store will no longer install batteries on certain model vehicles. They're more worried about liability than service. Who knows what else they'll refuse to install out of fear (or laziness). I'll find a better store than this to buy parts from.
Absolutely amazing! My alternator went out and my husband and I barely made it into their parking lot. They had everything we needed to fix the it right there and Laura the manager even brought us hot chocolate to warm us while we worked in the freezing rain. Would break down here again.
Bought a horn for a friend. They had them in stock and got a discount. They were helpful and very nice. Just surprised how much a horn cost,but worth it to make someone happy!!!
This store was our last hope on getting to part we needed to stop my car from running hot, and when we realized that particular store didn’t have the right part, the manager Chris (we think that’s his name) went to another store down the road and got it for us! He was extremely helpful and answered so many of our questions, helped us do research on our car, and just went above and beyond for us!
Amazing service and great prices! The associates went above and beyond to help me out. They helped me set up the part I needed and answered all my questions on how to install it. I didn't know the year of the replacement engine I have and they pulled a bunch of different years to compare against the original so I could find the right one. I can't recommend this place enough. They will be my go-to for any parts and advice. Highly recommend!!
Very poor customer service. Left the store without my items for the second time. The store is located 1 minute from me. Four or more workers are always in the store and you wait forever to get checked out. Made an eight minute drive to Autozone, in and out in minutes ems and also received a free hat!
super friendly helpful staff. they helped me get everything i needed in lighting speed. granted i only needed a power steering pump and fuid. i had no idea where to find things but they were on it quick style. they helped me even find the sale item! thanks guys! would definitely come back for more stuff.
Late night and the misses’ belt snaps on her Ford’s water pump. Trying to get her until and running to at least get the car home. I’ve been a (insert other Auto parts store here) customer for very long, however not only did some of them not have the part some weren’t even open at all. O’reilly’s not only had the part and were open when I needed them. The company has won a new customer because of this location
Great service! Super fast and very friendly! My battery died while at the store and they were able to get me a new one within minutes. They are my auto parts store of choice!
As soon as I walked in, David asked if I needed help. I took him up on his offer and he found what I was looking for in less than a minute. He then went above and beyond and installed it for me. It's that kind of service that will keep me as a repeat customer.
The most knowledgeable team I've seen, and very courteous. This must be a hub location as well, because its a big store and they have everything. I started coming here when I moved to AL because it was the most convenient location for me, but this store and the employees have sold me on O'Reilly. Highly recommended.
Website
