O'Reilly Auto Parts in
Bay Minette (AL)

I was helped immediately. Friendly staff. Problem resolved quickly. Lots of staff members available to assist customers. Great place.

Bought expensive windowshoeld wipers and asked them to change them. The guy said he would when it quits raining. It was barely sprinkling. It quit raining and the employees sat and watching me out them on. I was on my way home from vacation.

Make sure you compare old parts with new ones they will give you the wrong parts

Went to get part for my son.Got good service.They warranty the part out for him.

Just right down the street and everyone there is very nice and helpful esp Richard !!

First call has great knowledgeable people , front counter is good

Had what I needed and service with a smile 😃

Young man went above and beyond to help get my family back on the road on our vacation.

Most helpful staff--willing and eager to help.

Nobody ever answers the phone you can call and call but nobody ever picks up

Leaving one star only because the cashier on the way out was kind. My family has used this location twice. Once when I was in the hospital and our car battery died. My wife went in with our toddler to ask for assistance and was scoffed at by the female manager for a request she was not willing to accommodate. The issue was not the refusal to assist, but the attitude. I went in for tag lights yesterday and got the same treatment by the same female manager. It was really disappointing considering every other local professional we’ve met since moving here has been so kind. Definitely won’t be back.

Nice place for your automotive needs. If it's not in stock, it will be ordered and in-store with in twenty four hours awesome folks

My first time in the shop.Alex is the person who helped me he was very nice and very helpful.I will be returning to this place.

First time shopping there did not have what I needed but service was pretty good

They didn't have what I needed but I did give them a 3 star

We were on our way home from Gulf Shores ower car started skippingwe stop at O'Reilly's and they put their tester on the car and told us the number too coil pack went out they had the part we need and loand us the tools to change it very friendly and helpful

Very helpful friendly and actually know what they're talking about when it comes to auto parts

Been doing buisness here for years and would only want to deal with this location over anywhere else locally

Very professional and always friendly and willing to go out of their way to help you.

Awesome customer service! Johnny on the spot. U gals and guys lol rock

They always have the most helpful and friendly people..they'll take care of you!!

I do a good bit of business with these guys and this is the second time I've had a warranty issue in the last few months. The first was over their overpriced batteries with half the life and less than half the warranty period as walmart. Now I got burned on red-kote. Its a fuel tank liner. I got in In November and first tried to get my money back a couple weeks later when it did not work. I eventually caught the "right" manager in the store after 2 weeks of trying and being promised call backs, (apparently the only one that could do anything about it.) When I said it was ridiculous to have to keep an empty paint can for a warranty claim, (because we all just keep those lying around when we're done with them), he decided to look up the purchase. He said there was nothing he could do about it anyway since it had been more than 30 days... I feel like I just got conned, duh it had been 30 days it took 2 weeks to get "the man" (Preston) on the phone!

They go out of their way to please us customers! You can pre-order parts here that are hard to find locally.

Very helpful in figuring out which windshield wipers I needed that were cost efficient.

Store manager made a total effort to solve electrical problem and get us back on the road heading home. Thanks, we will "pass it on."

Good parts, good prices. Customer service can be lackluster at times, but is usually above average.

They have a very helpful crew of people that really know what they are doing. There are 5 auto parts houses in the area and they will always get my business