What clients say about Gibson's Customs Towing LLC in Douglas (WY)
We locked our keys in our car. We were told by AAA it would be an hour. These guys got out there in 15, had the car unlocked less than 5 minutes later. Fast, efficient and great people.
My husband got stuck up in WY for work. They showed up very quickly, were professional and so helpful!! Definitely a great company!!! Would recommend to anyone up in WY that needs a tow. Thank you so much for your help!!’
Very understanding, nice guy!
We broke down on the side of the highway just outside of Douglas and we had our car towed to a repair shop in-town.
He gave us a very affordable price, even when having to tow our car to a motel down the road a few days later.
Great experience overall, would definitely recommend.
We blew a tire on I25 between Casper and Douglas. After discovering our spare was also flat we called around for roadside assistance. Gibson’s answered the call and were extremely friendly and understanding, honest and upfront. The truck arrived quickly for as far out as we were and our driver, Adam, was courteous, professional and quick and made the experience fun for my boys. They thought it was a great adventure! Adam was friendly and made good conversation. He deserves a raise!! ☺️ Definitely made a stressful situation much easier! Thanks for the AMAZING and quick service!!
Super helpful young gentleman, came out to greet us at the rest stop in the middle of nowhere, and promptly started the truck. The battery of my truck died after we stopped for a break, I was pulling a camper trailer out of Alaska and we had about 250 miles left from our 3000 mile trip.
I cannot recommend this company enough, especially the young gentleman who helped us out.
Gibson's Towing is amazing! Great service, with a smile. Friendly, timely, efficient, and professional. Knowledgeable about the complexities of Priuses. They brought sunshine to my rough day--cuz let's face it, you don't need a tow when things are going well. Totally recommend!
Thank you, Marc and Kyle (Kelly?)!
Gibson’s Customs Towing, LLC was incredible after my daughter’s wreck. They arrived quickly, handled everything with kindness, and made the entire process smooth and stress-free. They not only met my immediate needs but also followed up over the phone to ensure everything was taken care of. Their professionalism and compassion were truly appreciated during a tough time. Highly recommend!
My son broke down close to their shop after a 13 hour drive. I saw their shop and drive over. Houston was there and he was amazing. Not only was their price more than fair they were so personable and professional. Very Impressed and thankful to find them!
Great service! Was having car troubles just outside of Glendo, limped the car back to Glendo and was met quickly with a tow truck and an offering for my daughter and I to wait in the air conditioned truck. Super friendly, good price and quick service! It was VERY MUCH appreciated!!!
My family and I were traveling through Wyoming when we broke down in Douglas. We contacted multiple towing and repair shops with everyone telling us they won’t help us, until Gibson towing sent someone to help us. Adam came very quickly and got us to Casper in a very timely and safe manner. He was very friendly, professional, and seemed to actually care about us. He even drove us to our hotel and made sure we were all good before he left. We would definitely use this towing company again and would definitely recommend Adam!
I had no idea where I was. They guided me and walked me through pinning the location to them.
Adam was professional and courteous. He drove us to an auto shop to drop off the car and to a hotel for the night since there’s no Uber or taxis. He really took care of us. A guardian angel.
Would tow again. Five stars baby.
Owner was outstanding! Polite, knowledgeable, courteous, and helped for the next week find service company to perform rebuild of axle on my trailer. Again, this owner was one of the best customer service people I have ever dealt with-simply over the top and I am grateful for everything he did for me.
My 1977 Corvette died on the side of a rural road with no shoulder outside of Douglas. My insurance company told me no one was answering and I would need to figure out my own way home. Thank you geico. Gibson’s answered on the second ring and told me a truck would be to me in 20 minutes. 20 minutes later Adam came out and took incredible care of my car. He let my daughter sit in the cab and get warm while he loaded it up. There is not a lot of metal on these fiberglass cars and he used special tire straps to hold it down and took far better care of it than I expected. These guys truly are amazing. They were also able to work with my insurance and had the entire tow covered so nothing was out of pocket. 10 out of 10 experience. If I ever break down again (likely with two classic cars) I know exactly whom I will be calling for assistance.
Stand up company. Rest assured that they will work with you to resolve any issues. Just wanted to shout out to say thanks for all you do for the truckers moving thru Wyoming. You helped our neighbor when he needed a tow and worked with him in the days that followed. We know who to call when we make our next trip to Montana from Cheyenne if we need towing. We're keeping your number in the glove box. You can trust Gibson towing! Thanks!
Mark was TOP NOTCH all the way. Came to help even when my roadside assistance with my insurance couldn't get anyone to come to my aid. These guys in Douglas are amazing and I'd recommend them 1000% every time. Helped when he didn't need to! Drove us to the parts store and back so we could fix our flat and be on our way!
A week ago I was stranded at a rest area in rural Wyoming. My rental car company was less than helpful. I called and, once details around what I was driving were hashed out, I was given an eta. On time , helpful and able to get the car started quickly. He even offered to follow me to the parts show to get what was needed: the fob battery was dead. More importantly , in some ways, to me as a woman traveling alone: I was heard. I was respected. Even when the problem was easily solved, I wasn’t put down or made fun of. I felt safe. 100% would use this service again.
When our travel trailer's leaf spring broke on our way home from a camping trip (3 hours away from home), we started Googling to find someone who could help us with a tow. It was Sunday afternoon and not many places were open - so glad we got in touch with Gibson's. They arrived within the hour with a flat bed capable of towing our trailer. Not only did they tow it for us, they went above and beyond and out of their way to help us get our trailer fixed. Top notch customer service, they really helped us out when we were in a bind.
I was on my way from Colorado to Montana when I stopped for lunch in Douglas and happened to lock my keys in my vehicle. Being unfamiliar with the town, I contacted my insurance company who dispatched Gibson's for service. They arrived within 30 minutes and had my vehicle unlocked shortly after. The techs were friendly and professional, and showed genuine concern on the care of my vehicle while working on it as to not scratch or damage the door, which was much appreciated! The communication was great, and the customer service outstanding. Excellence all the way around!
I would definitely recommend Gibson's! AAA arranged for Gibson's to tow my car and give me a ride, and the service provided was excellent. They called once en route to me and arrived quickly. The tow truck and equipment were in excellent condition, the interior of the cab was spotless and comfortable. The driver was courteous and competent. He had my car quickly loaded and secured and the drive passed quickly. He expertly unloaded my car right into my driveway at my request. The whole experience was 5 star. ⭐️⭐️⭐️⭐️⭐️
We blew a steer tire on our W900 right on the edge of Douglas WY. We called at 7am and the driver was there within the hour! He was courteous, kind and knowledgeable. Chase is a good guy to work with!! Gibson’s was the best choice to hook up the semi, get us off the interstate and tow us back to the shop. Thanks, Chase and crew! We enjoyed meeting you, but we don’t want to see ya again! 😂 (But you’ll be the first we call if we do!)
Good job towing. Very friendly but frustrated when about a week later told me to come take care of my tow bill and the reasoning was they just didn't have time to submit it to my insurance.
A tire on our utility trailer blew and Gibson’s was the only company who said they could come out and help. They had to drive about 40 minutes to get to us, but the price they quoted on the phone was accurate and fair. Kyle came out and had our tires changed as quick as you like (we had to change both of them because our spares were different sizes). Thank you!
I was moving from Cheyenne to Casper last night and had my last load including two cats and 2 small dogs and I ran over something in the road and my car was toast! Gibson’s was sent to me through my roadside assistance and Trevor came to my rescue! He was there 15 minutes before the ETA (luckily I made it to the truck stop across the street from their shop) got my car to Casper without any trouble! He was professional, friendly, and understanding even though I was visibly upset! My daughter was able to get there quickly from Casper and got the animals and I home! Thank you Gibson’s and Trevor!
Mark and Trae saved the day!!!!!!! Coming home from a week camping trip from Alcova heading back to Denver and blew a belt on the RV. They didn’t hesitate to help! They went to buy supplies and came back and fixed us up!! Amazing service!! Thank you again!!! God bless!!
These guys were amazing! Very accommodating and were there right away after the call. They were able to get our truck flipped back over and gave us rides to the local car rental to get a rental car and get us on our way. Excellent service.
Website
