What clients say about Auto Safety Center - Menomonee Falls in Menomonee Falls (WI)
I give this a 5 stars due to how polite and awesome people were there, as soon as the plan was made for what I needed done, I was greeted by John, who heartedly might be the most interesting, most awesome person i have ever met, he's super kind and nice too. Right after I was brought into the shop to have my brakes looked at with the mechanic and John. I was told I needed front and rear new brakes, saw it with my own eyes too. I sat for awhile in the waiting room, oh by the way get yourself some coffee, snacks, water while you wait. My mom was supposed to come get me, but she couldn't due to a little problem. So, John asked if I needed a ride back to my home, so he gave me one. Which he didn't need to do, but that was very much appreciated. So about 4 to 5 hours later, I get a call and come back to pick up my car, we go over what I had done and I'd say the mechanic did a phenomenal job working on my vehicle. I give this wonderful family and mechanic a 11/10 for everything. Thank you guys again for being kind, freaking awesome, and genuine!
I checked this place out since I got a coupon in the mail. John and the mechanic were so thorough and answered all my questions. They even walk you in the shop and let you see underneath your car. I’ll definitely be going back :)
Great experience. Went in for new tires and a wheel alignment. Chris my technician did a fantastic job. Got it done in about an hour and a half. This was my second visit I was just as pleased the first time for brakes. I will return again for any future services. Thank you Auto Safety Center
Brought my 14 yr old pickup in for a tuneup, and to find the source of a fluid leak. They found the source of the leak, and 4 other fairly major issues that needed to be resolved. The issues, and the solutions to those issues were clearly listed in a print out with photographs of my vehicle. I chose which repairs I wanted done, and left a couple for another visit. The extent of the repairs required more than a day of service, and I received a loaner vehicle at no additional cost. When I picked up my vehicle, I saw the same amount that I was quoted on the final printout with one surprise. While making repairs, they found an additional issue. I paid for the work performed, and scheduled the additional repair.
The results:
Well, the truck didn't drive or sound bad before I got there, but the subtle engine hiccups from the old plugs was gone, and there was no longer fluid leaking. I was waiting for a good 80° day to test the new A/C condenser and system recharge, and when that day came I was bathed in cool, dry air. Waited for a good rain to check the repair of the 4wd and it functioned flawlessly. Overall I was very satisfied with the service that I received with only one small issue. When I brought the truck in, it needed brakes, rotors and pads, front and back. It had cross drilled and slotted rotors on the front. I am a spirited driver, and having the front rotors replaced with standard rotors has resulted in a noticeable difference in braking. If I had been offered an upgrade on the rotors, I would have opted for it.
The staff was professional and polite, which were much appreciated. But their rates are robbery.
After researching what the services would cost other local shops were well inside the reported ranges but here I was quoted above the max expected price across the board. Take out the cost of parts and their labor was over $2K for a day's work. I am clearly in the wrong business - I could have retired a decade ago if I were an auto mechanic. 🙃
Only go here is money is no object.
The fact that they provide you a FREE loner vehicle definitely alleviates the hassle of being without one during needed repairs. They originally expected parts within 2-3 business days…they had the parts next day and had my car done in time for me to pick it up after work the next day. I will be back in the future.
Joe done a good job. I will be looking forward to getting my car fixed here. Thanks for letting me know what have to be done. I will be back. True professional treating a customer.
I used a coupon for a second opinion and was very impressed. They didn't just tell me what needed to be taken care of, but they actually took me to my car and showed me what needed attention.
Starting from the moment, I walked into the facility I was greeted warmly, promptly, and professionally. I had spoken to Michael prior to arriving at the facility. Over the phone he was very professional and informative. Michael is a consummate professional. His level of care and sense of urgency, in addressing my needs was impeccable. Every staff member at this facility was eager to assist each customer as they came into the facility. The facility was very clean well kept and the complementary loaner car was the icing on the cake. This will be my new home for any needs for my vehicle.
Amazing service, super professional and paid exquisite to detail. I intend to utilize this business for all my vehicle needs/maintenance. The atmosphere is so welcoming and warm without the feeling of you’re going to get ripped. The owner is a real stand up guy, very honest.
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