Jerry's Towing in
Roberts (WI)

Predatory company. In short, call literally anybody else if you need a tow. Don't let the police call a tow for you, they will call Jerry's and Jerry's will charge you $2,000. I recommend GTK Towing. Here's the full story. I hit a deer and my car was totaled. Cop came and asked if I needed a tow, I said yes. Jerry's came out told me if I got it towed to my own house I would have to pay but if I got it towed to their lot I wouldn't have to pay, so I got it towed to their lot after confirming it would be free. Bill ended up totaling $2,013.83. I raised concerns about the total, but I wanted my car off their lot. I was put on hold, transferred, and given other numbers of employees to call about why my total was so high. Received no answers for about 6 hours. Finally I was told the lot closes in a half an hour and if I wanted it off the lot I'd have to pay the full balance or pay another daily lot fee. I ended up calling GTK Towing, they drove right over and sat there until my payment went through and Jerry's released my car to them and GTK could tow it back to my house. GTK was fantastic and said they know about Jerry's, told me that they take advantage of people and to please call them next time because they charge half of what Jerry's charges, if that. I was told by Jerry's operations manager that what they charged me was 'industry standard'. I was curious about this so decided to call around to other tow companies in town that have 24/7 towing available, gave them the time, date and information from my incident and was quoted under $500 with every company. Again, call literally anybody else.

They recently helped me out of the ditch. The customer service itself was great! I have no complaints about that at all. My complaint is what they charge for service during inclement weather. The biggest part of my cost was the flatbed that I never even used. I was informed they charge everyone $250 for the flatbed once it leaves the property even when not used during inclement weather. I don’t think that’s right, and I hope they reconsider charging everyone that price. Almost $400 to get pulled out of ditch can really mess with someone financially.

My daughter slid into the ditch after a snow event and up against a sign post so I had Jerry's pull her car out. Only half the car was off the roadway so this was a five minute job. Get the bill and it's $350. I could not believe my eyes, but I called them and they stood by it because of inclement weather. A $250 adder that was not disclosed up front. Never in my life have I had to pay more than $100 to get pulled out of the ditch. If I had known, I certainly would've waited until the next day.

Ever one I spoke with was easy to to talk to. John liermann helped me out today. Great guy. I would recommend!

Rory Johnson was the best! Was even able to bring me home and great costumer service also very efficient with the pick up time. A rockstar for sure! Clearly an asset to the company definitely deserves recognition!

We blew a tire on I94 and needed to be towed and have our spare tire put on. Rory from Jerry's towing came back to work after being done for the day, picked us up and towed us to the next exit and then put our spare tire on. He was friendly and worked quickly to get us back on the road again. Thank you.

Late Saturday night 10/4/25 my son was alone traveling back from Minneapolis Sneaker Con., and was side swiped by a semi in a brand new 2026 Kia suv. These guys answered the phones after hours (a beautiful, over and beyond helpful lady named Jen), several calls through several hours to do the best possible to seeing my son was safe. They had to tow twice, and ultimately had to impound for insurance while my som was about 4.5 hours from home with large amount of inventory. Of coarse nothing was open to help, and roadside assistances/full coverage is no longer a 24 hours as it all use to be, and was in fact useless. These guys hurried, with police, as my son was being harrassed by the guys that hit him. At first it SEEMED ok as he was not hurt, however disabled, stranded, the guys got to him on that freeway saying how sorry they were and if he was ok. They went to LEAVE while I was on the phone and heard we needed all information, then it all changed. Guys were not leaving unless my son said he was at fault. Turned from bad to worse while being alone and far. This tow company didnt just tow (twice) they made sure police did come for safety, was fast, and gave names/numbers to try to get farther help. I appreciate them. Nothing like a moms stress over her children being safe and it doesnt stop once they are full grown. These guys helped ease some serious upset this past Saturday. Thank you. Highly recommend these guys if in need. A+ Thank you Rory.

I want to thank Jerrys Towing from the bottom of my heart.... Every person I talked to was soooo helpful and they made this nightmare bearable.... Thank you for being so caring and understanding....

If you’re in an accident, refuse for Jerry’s Towing to come get your vehicle. They are charging $2,000 just for picking up our vehicle 8.9 miles away from their shop. That is not including the daily fee of holding the vehicle, their gate fee, or administration fees..

Rory Johnson from Jerry's Towing helped me out last night. Very friendly and professional. On time and even gave some much needed advice about the battery. Thanks Rory!!

Jon came up to me and the first thing he had to say was, “it’s just a car” when he saw me crying after being hit by another driver. And rolled his eyes at me. I also asked if there would be an impound fee and he stated there would not be. Which was a lie. Thanks for the inconsiderate service and absurd fees.

Thank you for your dedication and quick response to helping us get our truck off of I-94! You guys definitely saved us the headache, and we truly do appreciate the service!

This is a crooked company that takes advantage of people. They charged $1,840.63 to pick up a running motorcycle and haul it a few miles back to their lot. My daughter hit a deer while riding her motorcycle. She had to be taken by ambulance to the emergency room on a Saturday evening, where she was treated for a severe concussion and road rash. She was in the emergency room for about 12 hours. The police called Jerry's to come pick up her bike. They were closed on Sunday, so her boyfriend went to pick up the motorcycle on Monday. The motorcycle had almost no damage and they said they were able to just drive it up out of the ditch. The invoice had some ridiculous fees like a $150 filing fee and $75 gate fee. They charged $500 for 2 hours of labor for going a few miles to pick up the bike. There was a $550 charge for use of the truck and a separate charge for the actual towing. In total the invoice said $1,590.63 (with tax), but they charged the card $1,840.63. This is robbery and taking advantage of a bad situation. Their tactics need to be made more public and should be illegal. Both my daughter and I called them multiple times, but we get told that the manager will call us back. 4 days later and we still can't talk with anyone in charge.

As a trucker I often deal repair shops that are dishonest and rude especially when you're stranded and in need of repair far from home. Not Jerry's! They made my day and got me back on the road faster than I had hoped and I didn't have to sell my kidney to cover the cost. Tom in Service was a life saver! Super professional and kind gentleman! Thank you!

super grateful for the quick and friendly service i received after my car broke down in the rain. wish i remembered my drivers name, but when he arrived he escorted me from my vehicle to the cab of the truck, quickly loaded up my car and delivered us both home safely. thank you.

Had a really good experience with my car being towed today. Rory Johnson was extremely professional, friendly, patient, and timely. He arrived onsite and handled my car with care both on pick up and drop off. He held pleasant conversation through the process and provided an all around great towing experience. If I ever need another tow I will be asking for Rory at Jerry’s towing.

We had a minor accident (truck got backed into a ditch by teen) and Jerry’s towing was so wonderful to work with. The driver got there before the estimated time. Unfortunately I didn’t get his name, but he went above and beyond for us. He got us towed out, checked everything and said nothing looked broken from getting backed into the ditch. But then the truck wouldn’t change from 4L to 4H to 2H and I couldn’t get into drive. He was called back and tried to get it to switch over with no luck. So it was going to be towed to a shop and hoped they’d be have a trick or two up their sleeve. I left feeling down in the dumps as I had just picked up our other vehicle from the shop. About 5 minutes later, I got called back from dispatch and they told me the driver had gotten it into 2H and it was good to go. I could go back and pick it up and avoid paying the extra charge. Thank goodness! So thank you to the man who took extra time to get the truck in drivable condition. You were a blessing today and I thank you from the bottom of my heart!

I had the pleasure of meeting Keith when he came to tow my semi and trailer from the scale house . The equipment is top notch and Keith was very professional, efficient and most of all friendly. He definitely made my crappy day just a tad bit better .

Man I got to say these guys are freaking awesome. Recommend to any one any time. While moving blew a tire on the car dolly at 2 am. They let me pull everything into there yard and go get new tires for it. Had to unload a truck and they even used a truck to help load it back up which was freaking amazing super grateful for all their help and awesome ness. Hit them up they are some great people to work with and really helpful.

My sons Van got Towed with the keys. Well whenI called to get the address so we could get it out. I had gotten the address from them. We'll wrong address. I called they told me another address. Went their to pick it up and pay for it. They payment couldn't find the keys. This went on for 35 minutes. Then said they didn't have the the Van and sent us to another address. We got To that address, they said keys were in Van.... Nope had to go back inside again for them to search for the keys. But after wasting my time and AWHILE LIT OF MONEY. THEY SHOULD HAVE BEEN MORE RESPONSIBLE WITH OTHERS Vehicals and Keys and be a lot more professional when giving out address to pick up your vehicals. I feel over charged, and sent running around from place to place. I DON' T RECOMMEND THIS COMPANY

5 stars! Steve showed up on time and towed my sons truck out of ditch along our very long driveway. The job took longer and was more complicated than initially expected due to icy road conditions etc. Steve stuck with it and got the job done. He was very friendly, professional and positive til the end. He even stuck around to make sure my son made it down the rest of the driveway safely. Top notch service. THANK YOU!

They arrived on time and had exceptional service. I would for sure recommend them without hesitation. The gentleman that assisted me was so kind and understanding. Thank you for your hard work and dedication especially when it's -20 out.

We had a work vehicle that we needed help with. We didn’t have a key.,the batteries were dead, wheels were returned, It was stuck in park and we had no good options. I was really impressed with Jerry‘s towing. They sent out their guy with a flatbed tow truck to tollway our 9995 pound vehicle. They helped me get it to the dealer and they did it all in about 35 minutes. Very impressed the price was really good too

Great experience. The dispatcher was prompt, clear and understanding. The driver was fantastic! Clearly knew what he was doing and we were hooked and gone in short order.

Bob, our tow/wrecker operator was experienced, knowledgeable and professional. He was also very personable and had a good sense of humor. Working on the Interstate system is very dangerous and we commend Bob and others like him who do this line of work day in and day out. We had a good friend who got hit by an inattentive motorist despite the fact that he was wearing a high visibility vest, he had the wrecker emergency flashing lights on and there was a State Trooper on scene with his lights flashing. Our friend almost lost one of his legs and he had to endure painful surgeries. Please pull over and slow down when you see emergency lights! Ken + Beth Manthey (Ken is retired law enforcement)

Very good experience. Will call on Jerry's towing again in future.

Very happy with our service from Jerry's Towing! We were broke down on a Friday night after 5, blew 3 of the 4 tires on our trailer. Didn't know what to do so we called Jerry's. Our driver answered the phone the first time to which I was asking for assistance changing tires on the spot. He guided me to Fleet Farm since Jerry's or any other place in the area did not perform that service. We tried to get a hold of Fleet Farm but did not hear back in time. Called back and the operator helped us with a quote to tow about 15 miles. The driver was to our location within an hour of us breaking down. We had the trickiest situation but the driver handled it exquisitely. He made getting the trailer and skid loader on his truck look so easy. Towed it to our house and dropped it right where we wanted it even though it was very uneven. We are very impressed with the service from Jerry's and they will be the first we call if we ever need them again.