Heard clunking while driving after a brake job at Accel. I took my car to a different mechanic for an oil change and to diagnose the sound. They found this under my car near the wheel where the brakes were done by Accel.
If I could give 0 stars, I would. I came in for a brake wear light on my dash that needed a simple brake pad and rotor change on all four wheels. I had Accel do it because they said they could get it done quickly but after several times bringing my car in, my dash lights are still on and other things have been broken and tampered with. The owner had extremely poor communication and when I questioned more things breaking on the vehicle, he screamed at me in the parking lot and tampered with wires underneath my vehicle when I asked him not to touch my vehicle anymore. I now have to bring my car in somewhere else to fix all of their mistakes. Absolutely horrible experience here and would absolutely never recommend.
Giving them 1 star just because 0 star review doesn't exist. Called them for roadside, they said they can work on paccar engines, they got there after 2 hrs, hooked up computer (improper equipment). They didn't have equipment they said, they had some basic tools from ebay. Did 10 minutes check and told me they can't help and charged us $426 for that. They were threatening to me and my driver they will impound the truck if we don't pay. These guys shouldn't be in the business, wish them all the worst in their lives.
I took my car in because it was making a clunking noise. They told me 3 different mechanics couldn’t find the problem. But they assured me it wasn’t a safety issue and recommended that I “just drive it around until it gets worse. Then bring it back and see if we can find the problem “ Took it to another shop and was diagnosed within 30 minutes. Turns out it was the lower ball joint, which very well could be a safety concern! I have now switched to the new shop. Thanks for nothing, Accel.
This is the absolute last place that I will be recommending to anybody. Last night a young 17 year old girl got in an accident and needed a tow, the short, bald man who came to tow her came out of truck screaming about how we woke him up out of bed, cursed at us all multiple times and called us names like “jackass”. Mind you, we were just standing there waiting for a tow and we’re originally very relieved to see him! We were completely shocked at the screaming, as this was our first interaction with him. We told him we didn’t need his services anymore, and he snatched the keys and proceeded to take the vehicle to an impound in Greenville Which is nowhere near where we wanted it taken. We got in touch with someone else that works there after he flipped out and left with the vehicle and he finally brought it back to where he was supposed to.
Just moved here and my front cv axle went out in the middle of a busy intersection. Not being familiar with any of the businesses yet, I just called the first tow place I found. It turned out to be the best place I could have called! The tow truck was there within minutes and it turned out they have a repair shop as well. Ryan repaired my car and did an excellent job for a very reasonable and fair price. We are so happy to have found such a friendly, honest place for excellent mechanic work and have since taken our other vehicle there for some work as well. Highly highly recommend!
Update: 2/9/2024 Just has my transmission replaced and I am very happy with the work. Mark was very upfront on what work needed to be done, pricing and communicated well with me. He did an excellent job and my car runs like new! I wouldn't take our vehicles anywhere else. Best in the Fox Valley! It's such a Godsend to have a reliable, honest, fair and knowledgeable place to get any repairs done.
Poor communication with customers and poor communication between Accel locations. Frustrating back and forth with diagnosing issues. I sincerely regret bringing my vehicle here.
Great Speedy Service! Highly recommend. I needed a tow in a pinch and Accel Auto came through and fully delivered. The driver even called to make sure everything was right with my tow and he had the correct shop address
Was recommended by a friend and they will be my go to shop from here on out. Have had to take my car in twice in the last few months for repairs, once for a busted tie rod and once for a brake and rotor that needed replaced. Never once felt pressured for unnecessary repairs. Both times they were able to diagnose and fix the issue the same day they were able to get me in. The pricing was beyond reasonable and fair and everyone I spoke to from making the appointment to bring it in to the mechanic was incredibly nice and professional!
My Semi truck just stopped working on a dangerous off-ramp on 10/41. Alex showed up and saved the day. I was back on the road within 15 minutes and I couldn’t have been happier. Hopefully I’m never in that situation again, but I know who I would call if I needed to. Thanks!
I do not even know where to start! The staff at Accel Auto are amazing! From everyday repairs, to the weird stuff! They can do it all! Thank you for taking care of my car and the cars my adult children drive. It's nice to have a knowledgeable and reliable auto shop on speed dial! Bonus is your towing services! Thank you!
My mom’s car broke down, I called them to get it towed to a shop. They were super friendly, were able to tow the car right away, so it could get fixed the same day. I’ve used them in the past for mechanical work on my car, and they always go above and beyond.
Carl and Linda are so personable. I appreciate the home town feel and the expertise they have provided to me. I feel very safe and taken care of! Reasonable costs too!
This is my to go place for auto repair. Appreciate how Kevin at new london location goes out of way to explain details. Repair costs I believe are reasonable. They stand by their repairs. Do good work. I'd recommend them. Been other places over years & prefer going to accel
Very easy to work with staff. Used Johns Repair in past..difficult to navigate website in finding you. Truck running great....you have an unusual location...thanks! Ryan was very accommodating.
Matt was outstanding and on the ball. I had a deer run straight into my fender on a brand new car on the way home from the car dealer. Called AAA. Over an hour later I was soaked to the bone from rain and almost shut down. Nothing. Just call Matt in first place and save yourself. Job done right now!
Honestly, this is the only shop I'll take my vehicles to. Typically i do all my work myself, sometimes you don't have the right tools. Lol I Heard about them from my banker because I needed some work done and other shops were quoting me quite high. They beat the other shops estimates by around one hundred bucks.
Very poor attitude and road rage their nightly tow truck driver rear ended me on the highway then scratched my passenger side fender and proceeded to drive away as I was begging him to stop and other drivers were also! The company has yet to contact me back I'm contacting my lawyer right now.
Website