Very poor customer service! We drove 5 hours round trip to meet with Ryan & Amanda and dispose of several vehicles that were part of a family member's estate. We had made prior arrangements with them but, they ghosted us without even the courtesy of a phone call. I've subsequently called twice to discuss the situation and never received a call back. As a business owner myself, I would never treat customers in this shameful manner
Rohan Recycling purchased my old van and the transaction was seamless! I left a message with them regarding my vehicle. They promptly returned my call and arranged for the van to be picked up the next day. They gave me an hour long time frame and the driver called me 20 minutes before arrival to give me his ETA. Their flatbed driver was pleasant and professional. Thanks Rohan Recycling for such a positive experience!
Out with the old, and in with the new!
Called and set up a pick up for our junk car. Great communication, showed up when they said they would, got a few bucks more than we expected, and it was a quick and easy transaction, thanks much!
Drove 2 hours to buy a set of tires. Cheated out of $60.00. Ryan taught his son to lie, cheat and steal because the young boy was honest and questioned why he was given $200.00 for $140.00 tires. We caught it when we questioned why he told his son it was right, no mistake. We pulled over 2 minutes up the road and saw the $140.00 tag on them. Tried to get him to make things right but have been blocked. His Facebook post claims there is no loyalty anywhere. Guess it does not start at his business and he is ruining a young boy who will learn nothing good from this.
Simply put, if your going run an online business and day of tell me you have what I'm coming for you should make sure it's there. I replied to a post that was online to pick up a set of tires. I called to verify that they were there the day of. After my 45min drive they no longer had them, Not sure how that happens. To add insult to my frustrations I asked for a break on price for a different set. A set that I didn't come to buy originally. All the clerk said "well the rims alone are worth 100bucks" I didn't come for rims I came for tires, the tires on a set of rims would work for my vehicle and obviously cost more than just a set of tires. What poor customer service.
Update... So over year went by and they responded to my review saying i waited 3 days before showing up. This company has the audacity to call me a liar after what they put me through... Good luck with your business and don't discredit me on your failed attempt to run a buisness. If you wanted to be a better company a simple apology goes a long way. Absolutely discussed.
I responded to their ad on Facebook for used batteries for $20. When I was cashing out the guy that had my credit card looked at the owner and said "Is this $35 or $40?" He responded with 40. I then questioned why so much when your ad states $20. The owner said that's $15 for core charges and $25 for the battery. I told him the ad stated $20 and said nothing about a core charge or I would've brought my old one. I was in a hurry so I couldn't stick around and debate it. I then left and rechecked the ad after I left. The as clearly stated $20 and nothing about core charge. So I messaged the owner thru the as and he proceeded to call me names and then says I should've stayed there and faced him like a man. This is horrible business practices and the safety violations his workers were practicing when I was there was horrendous. Osha would have a field day with fines.
Bought a set of tires for $140 but one had a hole in it which I found out from a shop one hour after purchasing them. I contacted him wanting to return them. Ryan Rohan’s response was “We do do return maybe exchange. Its a private sale man” then removed himself from the message and blocked me immediately after I inquired about exchanging them for something else as he had offered. If you’re going to do business with Ryan Rohan you may want to consider this scenario.
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