Bring you vehicle by our La Crosse location for maintenance check up, oil change, or any major/minor repair. When your vehicle has more serious problems, we can tow you back to our full-service auto shop. We proudly offer complete towing services and emergency recovery in the La Crosse and Baraboo/ Wisconsin Dells area. You might be in town, having locked the keys in your car in need of a lock out. Craig's Towing and Repair is a full-service auto shop that provides expert repairs and reliable towing and recovery services 24/7. Our shop is equipped and our technicians are trained to perform repairs on any make and model of car, so you've always got a place to turn when you need to get back out on the road.
Hours not specified
What clients say about Craig's Towing & Repair in La Crosse (WI)
I highly recommend Craig’s Towing they dispatched Cody he was awesome!!! fast and efficient There prices are unbeatable I would definitely use them in the near future
Dennis Hale was great. Thank you Craig’s for picking up the pieces when the other AAA dispatched company refused to do their job and literally hung up the phone rather than listen to the alternate and workable route offered to be able to meet the needs and help the stranded motorist who needed to get to work. I appreciate your dedication on a very busy morning.
Got my car towed to Luke’s auto repair because of a bad starter. These guys get it there, coincidentally with a whole slew of suspension and alignment issues that weren’t an issue when I had used it. Another coincidentally 10ft skid mark going from my driveway to the road that shows up after the towing. A lot of odd coincidences. Don’t use this company if you value your car, especially if you have AWD/4WD.
Got to us with all the traffic and the guy they sent out (jeremy) was awesome. Hopefully, I don't have to use their services again but if im having car trouble, ill be calling them.
Truck had a fuel pump stop working after my 10 hour shift. After 4 hours of ooga dooga-ing I decided to tow it home. The wait was a little long. But the driver was dropping off a vehicle, before he came to tow my truck. The wait was well worth it. Drake was phenomenal and backed my truck into the driveway like a pro. I have a second vehicle in the garage so putting my truck in the right spot was important. Not only did he line it up perfectly. But there wasn't a single scratch on my beautiful muddy chevy. If you call Craig's and its around 7 or 8 ask for Drake he is a stand up dude imho!!!!!
Waited for 4 hours in 95 degree heat then cancelled. Called three times and was told “soon”. Awful experience. Last call they were 2 miles away and 40 minutes later we called and cancelled. Awful customer service and never again!
Service was prompt and courteous. Tony did an amazing job. Had vehicle towed from a Kwik Trip…Tony arrived before I did. Everything went smooth….extremely happy. Highly recommend!! Great job Tony!!
Craig's towing is always helpful! Though it's unfortunate, I've had to call numerous times over the past few years and they're always my go-to tow service. They're friendly and are able to come through in some of life's more difficult circumstances. I'll always recommend Craig's!
Set up a time for my truck to be towed call them multiple times say there on the way for 3 hrs after the original pick up time night dispatch tells me that it was the day dispatch messing everything up and doesn't do there job I told them to fire them and get told to call back tomorrow to talk to the owner pretty sad your guys company is saying other employees need to be fired just ridiculous!
I'd have to say, this is probably one of the most poor towing services i've seen in terms of apartment complex towing services.
Living at rivers edge apartments on the north side, you're supposed to have a parking permit sticker in order to park in the complex or your car will be towed through craig's towing. However, there's a lot of people who come and just park their cars here and go to the trailer park across the street or wherever. The manager over here being the way they are, have told residents it's on the resident to call the towing company when we see unpermitted cars parked.
I cannot tell you how many times i've called this towing company to report cars parked here with no permits just to have the towing company, either not show up or just drive through the complex very quickly and leave. It wasn't, but six days ago when I came home from work around 3:00 am and saw at least three cars parked here that were not supposed to be here. I called Craigs towing as usual, and within twenty minutes, the tow truck was here. He literally drove in one entrance of the complex and out the other. Didn't stop to look or check the permits. Nothing of that nature. Yet you see, craig's towing signs plastered all over the apartments.
You'd think you'd be gung-ho about towing cars. Especially those which are breaking rules. Not craig's towing though. Just a poor reflection, I'd imagine on how they operate.
In the future, if my car ever breaks down and I need a tow, I know who I'm not calling.
We broke down in Onalaska Wi. We requested a tow through our insurance roadside assistance and tow truck operated by Robert was there within 20 minutes. Robert was very professional and definitely knew his job. If we ever need a tow again we will be calling Craig's towing! Way to for hiring guys like Robert! Thanks again!
Ben rescued me and my elderly Mom, after my '06 Chevy died. He is very kind, and got us home from an errand a few hours after my oil change at a "big box" store. We are grateful. Insurance covered it all. Be patient folks. It's heavy work, and they are open 24/7/365, so just relax. These are good guys, helping you out of a jam another mechanic should've attended to. 5 stars/donuts! Ha!
We had a work truck break down. I called 4 other towing companies that I was referred to--- they all told me "Not today".
I was so happy when I called Craig's and they said "yes today" They also communicated with me after they delivered our truck to the shop. Awesome experience with them from start to finish. Thank you for that!
My Honda Odyssey Engine Replacement (Transplant) was a MAJOR SUCCESS…. Van has never run better! Great Work, Knowledgeable Staff, HIGHLY RECOMMENDED. They know about PRIUS TOO!
Do not ever go through this place unless you want a headache and frustration by the end. Contacting them through my insurance and was told they would be arriving in 45 minutes to 75 minutes at 7:45 for a Tow. 9am I called only to get rudeness and hung up on. Called back again and spoke with the owner got the same amount of rudeness but a promise that they were finally on their way.
Only to get picked up over 2 hours after the initial time by an unexperienced driver with a giant crack through their windshield. I was also told that I'm lucky they're even picking it up since I called and questioned them which is rude
I usually don’t leave reviews, but I definitely am with this company because I don’t want someone to get stranded. I scheduled a tow with my insurance company to take me to a shop. They booked Craig’s towing at 11am. I was told it would be up to 2 hours before they could get to me which was totally fine. I was thinking by 130/230 I would have the tow. Nope. 6 hours later, I finally have my insurance company book with someone else because they kept pushing me off. Not once did they call me, I had to call them 3 times to get an ETA and all they kept saying was “we can’t for sure tell you what time”. If you can’t handle being busy, then please don’t accept the clients. I luckily live here, because otherwise I could’ve been stranded in my car for 6 hours with no heat due to my starter going out. (Which they knew about). Craig’s towing, please take better care of your clients.
-Sincerely, a young female that this situation could’ve ended up a lot worse if I didn’t live here.
Thank u to Craig's Towing for doing such a caring and excellent job in solving my daughter's car problem. Not only did Craig's towing immediately answer my daughter's call when she needed a tow for a blown tire, but they also discovered that the coils were out of place in the rear of the car. Craig's took the time to help my daughter diagnose this problem while she was stranded in a Walmart Parking Lot. They quickly and freely fixed the situation, gave some additional advice on what to do and sent her on her way. Thank u for taking care of my daughter.
Normally I do not leave bad reviews but the customer service as handled by Ben was completely unprofessional. I can understand being busy but when I’m being told a tow will be at a location at 1:30 pm to take my vehicle to an appointment at 2:30pm I expect just that.( I called them at 10:22am. Not once , did a representative of Craig’s towing call me to tell me there would be a delay, instead hoping I would stay over 12 hours waiting. I called them at 2:30 to ask where the tow was. The receptionist lady that answered said the tow was currently on the way and would be there shortly. I ended up being very late to my appointment because a tow never showed up. I had to drive my vehicle very slowly through back roads to make it safely to the auto shop. I wasn’t called or updated until a 11 hours after I called and scheduled the tow. I informed Ben that I now longer needed the tow seeing as it was 9pm and I had already handled it. Although understandably frustrated with a long day I feel the way Michael handled the phone call was extremely unprofessional, rude, and totally immature. The solution to this problem? Give your customers accurate and realistic wait times AND if you cannot be there at the appointed times agreed upon give them a courtesy call. If I were an owner or supervisor of this organization, to say I would be disappointed, would be an understatement. I wish the company the best but this experience and SAD customer service left me in poor taste. Best of luck, Do better Ben.
Considering the circumstances I had a very positive experience at Craig's. The staff were friendly and helpful, and they made sure I had everything I needed and answered all my questions. I’ll definitely consider them if needed in the future!
I want to thank this company for going above and beyond with my vehicle. They were super quick, careful & polite. They have a grew crew who cares for the people & affordable prices. I would 100% most definitely recommend them to anyone. They picked my car up in Iowa and took it to WI at a 1/3 of the price compared to anyone I called to tow my vehicle.
Thank You to the hard working crew you all have do for the WISCONSIN surrounding area's. I love this company.
I had my car towed to a local dealership for repair. The driver didn’t put my keys in the drop box so the dealership was unaware my car was there to be worked on. I found this out when I called to see when my car would be fixed. The tow truck driver left the keys in my car but didn’t communicate that to the dealership so no one knew where they were.
I called Craig’s & they said they would locate the keys, I asked for them to please call me when they were found so I knew my car was being worked on. In the meantime I found another set of keys at home, I paid for an Uber to take them to the dealership so they could start working on my car. When I got there my keys were already there & no one had informed me they had been found.
I called and asked to talk to a manager about my experience & was essentially just told sorry, the driver was new & he didn’t know where to put the keys. I ended up missing an extra day of work due to the delay from my keys being missing. Very disappointing experience.
I have called on Craig's many times. Always great service. Especially the last two days. Had to call for a jump both days. The guys who drive/work for Craig's are exceptional! Very friendly! I could talk with them for hours. Also, friendly office staff and quick service. CRAIG'S IS ALWAYS MY FIRST CALL.
Car started overheating. Called 4 towing services and Craig's had the best price and was able to get to me immediately. Dylan was very prompt, polite and efficient. Got me towed and had a very nice conversation with him on the way. Found out he's a Marine just like my husband. Not that I want my vehicle to need a tow, but I'd call Craig's again, for sure!
Broke down at oreilleys ,Craigs towing was 2 streets away , I called at 7:35 Am , they open at 8 , estimated 8:15 Am.
8:20 I see both trucks fly by, called to confirm and left keys with the store .
Tow truck picked up the vehicle at 10:40am
Took it back to their shop .
They Looked at it , estimated and called me.
Next morning they had the damages fixed.
Suggested I have the control arm on other side replaced as well, and I mentioned my ac not working, they looked at that as well towards the end of business day everything was fixed and working !!!!
Parts and labor was half of what I was originally expecting , and I'm just so very happy that my vehicle is as good as new , and I was able to drive to work !
Everyone that spoke to me and those in the office seemed nice.
Thanks again !
We got a flat tire on a busy Sunday and called roadside assistance since we were missing the tool we needed to change the tire ourselves. They sent Craig's towing, and he arrived within the time we were told to expect them. Despite a couple hiccups, the guy was able to get the spare on and send us on our way. We really appreciate the quick response and help on a Sunday!
My starter went out on my car as I was at Autozone. My insurance contacted Craig’s Towing. We maintained contact throughout the entire time until the tow truck arrived. I have to say they have the best customer service! The people I talked to there were so kind and helpful. The driver, Kevin, was absolutely awesome. So enjoyed the talk and laughter we had as he towed my car back to my house. Truly a pleasure to have done business with them. Would highly recommend them if you ever need a tow! Thank you so very much for your excellent care and service!!
Horrible! Tried to tell us they didn’t do more damage to our vehicle when they did. Since we had before photos and after they towed photos. And you can clearly see that they did damage. Then proceeded to scream at us. Expensive! Worst customer service!
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