Ever since this place got bought out and went corporate they have become very hard to deal with. I've been a customer there for 25 years, but when it's corporate they couldn't care less. I have really tried to keep my business local but they seem to be doing everything they can to make that hard. I purchased a reman starter from them on 11/26 and when it got cold out a week or two later the starter would not do anything and left me stranded. Not the end of the world but stuff happens. I did call them right away to make them aware of what was going on, but because I didn't have time to change the starter again right away and I have other vehicles I took a couple weeks to make room in my shop to change the starter again but in the meantime my neighbor told me he had a new one sitting on the shelf that he had no use for and gave it to me. Because this and the fact that I didn't want to do this a third time because of the questionable reman in the first place I decided to just return the defective part and ask for a refund. They already got my core for $40, but I don't need it so I don't care about that, I just wanted my money back minus the core they already refunded me for and they can keep the core. When I brought the starter in they said they would replace it with another substandard rebuilt unit but would not refund my money. I said the thing didn't last 2 weeks, I don't want another one that is going to strand me again and make me have to do the job a 3rd time. They didn't care, just told me to take it or leave it. I don't see how this is an unreasonable request on my part, but it's corporate, so you're just a number to them. Sure am glad Oreilly's moved in down the street now since I would have to be a fool to buy anything here again as I know they won't stand behind what they sell. If I was trying to do this 11 months later I could understand, but when your part didn't work 2 weeks later? Come on. It's not like I was asking to be compensated or anything like that, I just don't want your poor quality starter to sit on my shelf until the car is gone.
Only started using Bumper To Bumper about 2 years ago when doing all 4 brakes (with calipers) on my own, for the first time in decades. Great experience with staff, including Nick & Christine. Was there a couple weeks ago for new front rotors & pads prior to a road trip up the the U.P.
Have had only positive experiences so far!
Argumentative management staff after being told they had something they didn't. If it was a misunderstanding, that's fine but don't sit there and blame me after I drove 20 minutes each way based on your poor explanation.
These guys are very helpful here always.. Love this place and will not get my parts from any other location near me. Very reasonable prices and their employee Max is always extremely helpful. Keeping my business local and recommend them all the time.
Staff always goes above and beyond! I purchased windshield wipers and was asked if I'd like them installed! There is a closer auto parts store to my house but I always drive a little further to support this local business.
Amazing service with expert staff who knew what they were talking about and dealing with. Able to answer all my questions and was over the top helpful. I will return to both parts store and repair shop for sure. Thank you.
Bob and team are a great group of guys. Been a loyal 💯 customer for decades. Reilly Auto Parts 🚘 recently opened down the street. Hope that will not hurt their business
Always nice and polite, very knowledgeable about cars/trucks, and almost always have the part you need on hand or they'll have it ordered for next day pickup.
Very knowledgeable and friendly staff. Always willing to help you with any questions. Great pricing and availabilty of quality parts. I will always recommend to others.
Awesome staff. I was looking for a hard to find part and the boys cane through with an even better option. Amazing find, gentlemen. You won't find this kind of help at those large auto stores. Great job!
Really like the hwy 50 in Salem wisconsin location. Very knowledgeable and treat you good and they get you the right parts the first time!! Been going here for over 13 years also The owner Bob is a great guy! try it out you will not be disappointed......
Good parking lot even if you have a trailer. Friendly service they have a large verity of parts I call first because it's a bit out of the way. But they are always very professional and polite to deal with. Fair pricing too.
Overpriced and they always seem to stock the highest priced versions of parts. I suggest going to advance auto, autozone, or anywhere else if you need it now. Otherwise I usually go to Rock Auto online.
My GO - TO place for all my auto parts for repairs and restorations.
Knowledgeable staff, efficient service, good value, next day delivery of special orders.
Best local car show every summer.
THANX, BOB!
These guys are awesome. Very knowledgeable and will recommend parts that you will need. So if you buy a water pump and a gasket they will recommend a thermostat as well
Needed a new battery and had to switch it out in the parking lot. The battery was on sale and was able to give them the old one and not have to worry about a core charge.
All new employees, with Very poor customer service skills & poor attitudes. Had a account here for years but now there are all new people working here. Last 2 visits have been the last straw: order parts & at 1st pick up were told that the order didn't go through and 2nd pick up was told the order wasn't ever placed. Both time parts never arrived (both times our customers need their cars and had to get the parts elsewhere). This always used to be the GO TO - was even willing to pay more, forgo cheaper online parts to support a local business with good customer service, but not anymore. This change is disappointing. We now go to NAPA in Antioch, which has been great.
I've been going here for over 20 years, they have parts you can't find. They also pressure fit fuel line to tank. I could not find a place anywhere that would do this and trust me I looked. Lol it's a great place with with great people!
Checked my battery which I figured wasn't holding a charge and replaced and installed the new one for me. Been going here for years always very helpful and knowledgeable.
A very friendly place where the owner and all employees work hard to help customers get the right parts and offer suggestions on installation. I always leave there with a smile and top quality parts!
My husband loves this place - and I do, too. As a woman I am treated respectfully and without contempt when I don't know what year my car is !! (LOL ) These guys are always helpful. ...and change my windscreen wipers as just the thing they do. I highly recommend them as woman - freindly.
Awesome selection of trailer and towing hardware. Great customer service. Knowledgeable staff. Affordable prices. Great auto parts store with wide variety of professional items. No junk.
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