Just walked out of Salem Auto after waiting in Line and having the attendee Lady look at me and take the Gentlemen behind me, Great. FYI Youre getting taken for your money. Had a brake failure last year evacuated all fluid and I limped it in, They wanted 2000$ to replace master cylinder and 2 calipers. I fixed my car for 168$ by replacing 1 caliper and bleeding system.
Additionally a friend had a code for EVAP system, Salem auto wanted 3k, (drop gas tank inspect/replace fuel pump etc) I explained to him this code pops in our area due to barometric pressure changes and used my scantool to reset and fixed for free.
Thank you for looking at me in Line and taking the next customer.
Take note of the positive reviews compared against Mechanical knowledge.
This is the best place to being your car, hands down. They are always nice, have NEVER been sheisty- they are honest and you never have to be afraid of getting ripped off here. These guys understand business and ethics! I will bring my car to them for everything! Wish there was more stars to give them.
I was referred here by my son, who had been referred by his father in-law.
This place is very honest, transparent, fair, and extremely thorough in their work. Everyone there is super helpful, friendly, answering any questions I had.
I had my brakes & rotors fixed, which supposedly were fixed by the dealership (which I have been a long time customer with) less than a year ago.
Salem Auto fixed my problem, gave me a great price & they warranty their work!
I will continue to go here for all of my repairs. I highly recommend having your vehicle serviced here.
They were very helpful and help make it safe to drive and when I accidentally killed the battery that came out and gave me a jump. I would recommend them to anyone who wants a beautiful car or truck.
They have worked on all of our family vehicles for years and are always very quick, knowledgeable, and extremely fair with pricing. Highly recommended!
AWFUL SERVICE. By default, and conveniently, people take their car here. I had not 1, but 2 worst experiences in NOT having my car repaired for days. No communication and my car was held hostage with no urgency to get repaired. The blame goes to Tim the manager. There is no master/senior car mechanic; only junior mechanics who can only do simple car repairs. Also, there are no upfront estimates, and people are often shocked when they receive their invoices.
These are my go-to guys for mechanics. Hands down the best shop around. Have had work done on several vehicles always honest and efficient, correct diagnosis and great work! Thanks so much!
Just came back from a vehicle emission test at Salem Auto. They were fast, friendly, and effective, very refreshing in a world that is usually less then satisfactory. I'll return next time, and will look to use their services when needed.
As soon as you walk in you are acknowledged and welcomed. They take their time to listen to the problems you have with your car. They always ask if you have time so they can look at it. They give you a reasonable estimate and do amazing work. I would recommend this place to anyone. It reminds me of an old school mechanic shop from back in the day.
If you're looking for a locally owned, honest, fair, and efficient auto repair shop THIS IS IT! I have been taking all of my vehicles to Salem Auto Service for years for any service after the manufacturer's warranty expires. Yesterday I needed a bulb replaced on my daughter's Honda Fit that I just couldn't reach myself. Had the replacement bulb and everything. They got me right in, used the bulb I had, and completed the work in 20 minutes. Great shop!
We had taken our vehicle over and dropped it off. Very little communication and it sat in the lot for over a month without being touched. My husband called for an update and they said maybe we should just take it somewhere else. They didn’t charge us but it was a total waste of time. Found another shop who had the job completed in a few days.
Excellent service, people are friendly, people there care about you and your vehicle...
Repairs completed in a timely manner.. and at a fair price..
I highly suggest Salem Auto Service
I have used Salem auto for my business fleet about five years now. Every time their service is efficient and a good value. They are extremely knowledgeable about a broad range of car repair issues. Salem auto is the place to get your car repaired.
We were on the road, stop in Salem. Needed some work done. Tim told us what was wrong and exactly what was needed. His actual price was just below his estimate. And everything was done when promised. It’s nice to meet an honest man, especially in a business full of dishonesty. If you need work done, go to Salem Auto Service
I needed major repairs done on my car and these guys are great and so accommodating. I had to reschedule 3 times due to work and they were super understanding and willing to find a time that worked for me. They quoted me less then the dealer and the work ended up being even less than the quote and to top it off it was done in less than a day. I will for sure be back.
Great customer service, good prices, wait time isn't bad at all. One of the busiest small town Auto Shops I've seen. But it's because everyone keeps coming back for quality work and service. I'm grateful to have such a talented shop nearby.
I've been going there for the last 15 years. Their honesty and strong auto knowledge are why I keep coming back to Tim and his Team. Their friendliness and professionalism are an appreciated added benefit.
We’ve been taking our vehicles here since we moved to the area 5 years ago. Salem Auto Service has always been great. Very friendly, knowledgeable, and more than fair pricing.
Salem Auto has been my go-to auto shop for 10 years now. I can always count on them to do a great job. The staff is so friendly and talented. Their prices are SO reasonable, and they don’t overcharge. They have always taken care of whatever I’ve needed. Key word- NEEDED. They don’t tell you that you need something done when you actually don’t. Can’t get much better than that! It doesn’t matter how far I need to drive but I will always take my car here!
The service provided was fast and efficient. My niece had her car serviced here, and they were honest in their estimate. They took the time to look over her vehicle and were able to address her issues in a timely manner.
Stopped by here today to get our car checked for state mandated emissions testing without an appointment and was greeted warmly and was told it would be about a 5 min wait. They also renewed our license plate sticker for the next year. Very convenient! Highly recommended!!
Fast in and out for emissions test. While in there woman brought in car making noise and there was just undercarriage plastic loose. They told her know charge. She was shocked nd guy behind counter was like ,how can i charge her for 5 min on rack. This is a very honest place. Highly recommend this place .
Tim, Kyle,Tyler and the whole team are amazing. They know the meaning of customer service and always greet you when you walk in the door. I am an in-home provider and my car is also my office so I can't wait a long time for repairs. This team has literally "kept my office running". They actually call me back (which is appreciated) and explain what needs to be repaired "now" what can "wait" and give cost ranges. I highly recommend Salem Auto.
Salem Auto Service Saved the Day for my family and I!!! We were just on our way out of town and the battery in our vehicle died. We called them to see if they could help us and change out the battery right away so we could get on the road. Not only did they get us in RIGHT AWAY they changed it right out in the parking lot when it was only 18 degrees out so we didn't have to take all three of our kids out of the car! They were so nice, great quality of service and very professional. They now have my families business and I will be letting everyone know they need to check them out as well. Thank you so much!!
Tim and his crew are fantastic. Good people with fair service and prices. They care about their customers and do great work. It is a family run business for many years and at least 2nd generation of dedication to their job and the community.
My experience at Salem Auto Service was solid. They fit me in same day for an oil change, checked all my fluids and tire pressure for additional charge, and gave me a fair price as a whole. Staff was friendly and seemed knowledgeable. Seating area was a bit cramped, but it was a good experience. It seemed to me that they make a habit of going he extra mile to do good work for their customers, and seemed to know a few of them by name while I was there. I would definitely go back.
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