What clients say about Arn's Auto Service in Brodhead (WI)
I had trouble with my exhaust system and was concerned about high cost repairs. As always Arn’s provided quality mechanic services, without any upsell and managed to help me save money while still fixing the issue at hand. I won’t go anywhere else but Arn’s.
I recently had my first experience with Arn's. I found the team to be knowledgeable, friendly, and honest. It's the only local shop I'll be taking my Mercedes AMG E class from now on.
The shop owner calls me on 01/06/26 @12:40 pm in regards to my last review asking how he can make the situation right. I laughed with a bit of anger thinking to myself that you had my vehicles. You had the opportunity to make it right and now that you have a ding on your precious reviews you were hoping that I would bring the vehicle BACK to fix what is actually wrong.
HUGE QUESTION HERE.....Was fixing it not an option when it was there after you picked the vehicle up in Middleton and had it for a week???? Casey ( the owner) stated that the part has a lifetime warranty. My immediate thought was " why didn't you fix it then ?...if it is actually covered with a warranty rather than tell me that it was the pressure plate $$$$.$$ " a better question is why were your employees driving my vehicle around town doing personal things( without any repairs performed) knowing that I had it hauled in ? Respect for my property even wasn't even considered. Appreciation of the customer trusting this shop wasn't priority. Of course I declined his offer to "make things right ". Making things right would have meant deleting my review that I want hard working people to see before committing to this shop. I didn't hesitate to mention that my accurate, honest review was self inflicted. I've had a minor stroke but I'm not completely detached from reality . Additionally, I reminded Casey ( shop owner) that he took advantage of me on ( different vehicle) transmission fluid swap and filter change by charging me $800 . After getting that transmission service done, I found this out by calling a ford dealership and was told $275. I do have all of the proof of this with Casey's signature on it.
I've brought both my vehicle (multiple times) and my wife's vehicle to Arn's Auto Service.
The folks there are professional, trustworthy, honest, and friendly.
While working on your vehicle, they proactively keep an eye out for anything else that needs to be done (or will need to be done soon), and they will inform you of that.
I would highly recommend Arn's Auto Service to anyone who is looking for a mechanic.
Took a vehicle in for a transmission replacement. A manual transmission. I asked if they could do the job. Casey said "yup". Price was reasonable so I went with this local shop. Vehicle was done in timely manner . I get it back and within 3 days I can't get shift to do anything but flop around. Getting into a gear was nearly impossible. I take it back and they look at it and a bolt fell out. They corrected it at no charge. 2 weeks later I can't even get it in gear. I was stranded in a city i didn't live in. I call arns for a tow they came and got my vehicle and about 2 weeks later they found the problem. They replaced the slave cylinder with a temu part and it was on the road again. Outside the warranty, the vehicle has same exact thing going on .This time they're saying it's the pressure plate. That's basically another transmission install( price wise) for the same exact symptoms that were fixed with a temu slave cylinder . Today, that vehicle is waiting for an OEM slave cylinder . After getting this vehicle flat bedded back to brodhead the second time the transmission gave me issues, WITHOUT any repairs performed, it was being driven by employees of the shop . It went across town and parked in driveway one block down from the piggly wiggly just off of center Ave. Mind you, I had the vehicle flat bedded because it wasn't drivable. WITHOUT any repairs performed they were driving it. The guy driving it said" i just yanked on the shifter to get it out of gear and it drove fine ". The vehicle wasn't fine and I wasn't fine with that vehicle being drove around by shop employees to do personal things in town in that mechanical condition. This is one review of 4. I will be getting to the other 3 vehicles soon.
I’ve been going to Arn’s for almost 20 years with three different vehicles and they’ve never let me down. Very helpful and thorough and fair. Casey and Sean and everyone there - so expert and dependable. Thanks!
All the staff at Arn's Auto Servive are outstanding, trustworthy, skilled and professional. I use only them to service my vehicles and I never worry about their work. I have complete confidence in them and I would never consider going anywhere else. Thank you Casey and all your staff. You are the best there is anywhere.
Casey always gets me in right away and gives me an answer regarding what’s wrong with my vehicle with in a day, He is upfront and honest about the cost and diagnosis and does a great job fixing up my vehicle in a timely manner !
Worked me in due to a leaky tire. Patched the tire and offered to do a oil change noticing it was over due. Excellent customer service. Casey Klepping went above and beyond to service my car.
Thank you so much for all you help with my old car, and for accepting the parts I purchased elsewhere to use, I will continue my services here, very polite and efficient!
Fixed me up right away in a busy schedule. Very happy with their service. The price was fair also. The place i went to for my last oil change didn't screw on the drain plug tight and it needed a gasket.
They did an awesome job on my 74 Z/28 Camaro collector car I was having a few issues with.
They got everything sorted out, caught a number of items not done correctly by another mechanic and were back up and running well.
Thanks to Casey, his Crew, and especially Shawn for their efforts!
Weekend issue :-( utilized Arns towing Shaun was great and very informative. The following Monday they got it looked at had an idea of what it needed and had it back to us on Tuesday. Casey and his staff were great to work with for a 1st time Janesville customer. You have earned a new customer for sure.
This is the BEST place to take your vehicle!! I drive from Madison just to have them diagnose/repair my Chrysler 200. They are honest, quick and affordable! Will never take my car anywhere else!!
Thanks Casey and crew!
Casey and the crew were extremely helpful in diagnosing my car. I had already taken my car to a couple shops before and had no luck. Most of the shops charged a few hundred bucks just to then say they don't know what's wrong or that they couldn't fix it. I didn't want to keep paying a few hundred bucks over and over just to tow it to the next mechanic. I was skeptical coming here but from the jump they had excellent communication and definitely knew what they were doing! They ran some tests and found the real reason my car was leaking, and didn't even charge me. I would have gladly paid for that service. Will definitely be back!
Absolutely love Casey and the guys. Weather it's coming to save me when I need a tow or general maintenence any time I call they always take care of my needs for a fair price. Thankful to still have good honest shops like them out there.
I've been taking my cars to Arns for about 8 years. They are always honest, do great work, and have fair prices. They have some very experienced mechanics and can tackle pretty much any make or model of car. I really like their experience in European and Japanese cars, which can be hard to find at local shops.
Casey was able to help me purchase my first set of tires and got them installed a day after he ordered them. I inquired at different shops to get quotes and Casey's was by far the better value for the tire choice I picked.
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