What clients say about Florence Motors in Florence (WI)
Have bought tires in the past from them and recently my son bought a used vehicle. After the sale was finalized we realized a headlight was out . He called them and they were happy to look at it and fix the grounding issue that caused the problem for free. Great place to do business with.
we were traveling home to Eagle river when I noticed my back left brake was smoking. stopped in florence motors to see if they could help. They were booked for several hours , but diagnosed a stuck caliper. Instead of making me wait so long to fix it ,They called another garage that had availability , I was back on the road with in an hour and half. Thanks!!!
Used them recently to install a new rack and pinion on my 2008 Ford Focus and what a nightmare: bellows on both sides of the rack where both twisted up like pretzels; neither new outer tie rod end was greased; heat shield was not reinstalled on the rack; and inline filter for steering fluid (required for warranty on new rack) was not installed because "technician" said "it was not necessary." Talked to Todd, the new owner/manager about the botched job and he gave me the typical used car salesman run around basically refusing to correct or refund my money for this completely botched job. If this isn't enough, seepage has begun where the "technician" reinstalled the high-pressure line to the rack, and we have discovered a strange new hole in the boot of the right side cv axle. I think the proper word here is scam, to boot.
My truck overheated and I limped my way to their lot on a Saturday morning. The advisor and mechanic were fantastic in helping me get back on the road super quickly. Turns out my radiator cap had loosened and allowed to coolant to flow out. Oh and my truck is a Ram and they happily worked on it
We were vacationing in Iron River, MI when we had an alert light come on, we were referred to Florence Ford where the service tech reassured us that all was well. We asked about places to visit while in Florence and he was so helpful! We immediately headed to the visitors center to see the albino deer! Thank you so much to this tech (sorry I missed his name!) for great service and commitment to his community!
They are the only reason I still buy Fords, instead of the smaller vehicles I prefer. The staff is like family, service never tries to sell you something unecessary, buying a new vehicle is a pleasant experience, and it is nice to deal with people whose roots in the community go back generations.
Very poor stoped one day to checkout a couple trucks and to start all sales person were out to lunch and then find out from a repair guy that one of the trucks had a bad frame and other one was loaned out
Very helpful. Although they couldn't get me in they did take time to explain the problem I was having with my vehicle. I would highly recommend them if I was in the area.
Amazed at the awesome job they did on my front bumper. It was strung up with bungee cords and I was afraid of not being able to finish my vacation because of this. On a busy Monday morning they squeezed me in and they were able to do enough of a temporary fix to get me back on my vacation.
Florence Motor's staff has been wonderful. From the purchase on they have been pleasant and helpful. I made an error on the time for my first oil change and an extra service I had scheduled. I called in a panic, but Dave D. was very pleasant and still could fit me in.
Great experience all around here. Don't let the small size deter you--they actually care about their service and your experience beyond you driving the vehicle off the lot. Worth the drive if you're from out of town.
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